I fulfill my duties, earnestly implement my post responsibilities, and earnestly perform my duties. Go to work on time every working day, and don't be late or leave early; Strive to complete the requirements in the company's sales management measures; Strictly abide by the rules and regulations of the company; Have a high degree of professionalism and a high sense of ownership, basically completed all the tasks.
Job responsibilities are the job requirements of employees, and also the standard to measure the quality of employees' work. Since I engaged in drug sales, I have been taking post responsibility as the code of conduct, starting from bit by bit in my work and strictly demanding myself according to the terms in the standard responsibility book. In daily work, first of all, master the knowledge of drugs and constantly improve their professional quality. While receiving customers, carefully ponder the psychology of customers, and different types of customers are received in different sales methods; Secondly, I often communicate with other colleagues and analyze the sales situation, existing problems and solutions in order to improve together.
This year, the company focused on training our pharmacy decoration, communication skills and sales skills. Therefore, we pay more attention to the placement, classification and decoration of drugs. Strict placement of drugs and non-drugs, prescription drugs and over-the-counter drugs. Pay attention to the quantity and hygienic condition of drugs on the shelves at any time, replenish the best-selling drugs on the shelves in time and write out the plan of selling out drugs, and actively cooperate with the store manager. Try not to let commonly used drugs and best-selling drugs out of stock. Keep the drugs on the shelves clean and tidy. The feeling of letting customers walk into the pharmacy is that the drugs are clean and tidy, the store is spacious and bright, and the service is warm and thoughtful. It shows that our people's pharmacy takes the service tenet of "all for the people, all for the people". Let the people really get the most direct benefits and the most sincere service.
Sincere, warm and smiling service. When we receive customers, we must be sincere, enthusiastic and smiling. Speak correctly, talk, say what you should, and don't say what you shouldn't. This is what we should do in our work. For example, seemingly ordinary polite expressions such as "hello", "please wait a moment" and "sorry" must be sincerely applied to work and will certainly receive unexpected results.
Treat customers' feedback and suggestions correctly and solve them properly in time. For example, the daily reception of customers to return drugs should be people-oriented, honesty-oriented, convincing people with reason, convincing people with morality, convincing customers with professional knowledge and sales skills to avoid returning drugs as much as possible.
The advantages of our company are complete variety, reasonable price, enthusiastic service and strong professional ability of employees. So use our company to gain a foothold in the highly competitive pharmaceutical retail market. We make mobile customers a stable customer base by issuing membership cards. And consolidated the original old members and customers. At the same time, it has also limited development and won new customers.
In the process of drug sales, customers will ask questions at any time or criticize drugs for various reasons. Doubt and nitpicking are some doubts or criticisms that customers don't understand the performance, quality, price and after-sales service of drugs before buying, or distrust drugs, and may also be other objections. In order to resolve customers' objections to drugs, we need to make use of the situation and use our professional knowledge and certain marketing skills to eliminate customers' concerns, so as to reassure them and satisfy their consumption. Customers come with worries and leave with satisfaction and a smile. This is the goal that we have never stopped pursuing. Of course, there are also many shortcomings in practical work. For example:
We can't grasp the function, indications and contraindications of newly arrived health care products. We need to further study the compatibility contraindications and pharmacological effects of antibiotics, and strive to improve ourselves in order to better serve customers and win certain economic benefits for the company.
To work in a pharmacy, one must be familiar with the Standards for Quality Management of Pharmaceutical Trading and the Drug Administration Law. In our daily work, we only pay attention to the sales and court display of drugs, while ignoring the study of the relevant categories such as "Quality Management Standards for Pharmaceutical Trading" and "Drug Administration Law". Therefore, in the future, we must seriously study the Drug Administration Law, the Quality Management Standards for Pharmaceutical Trading and other relevant laws and regulations, and strive to do better and further improve ourselves.
This year, our store has increased the sales of traditional Chinese medicine, which was not found in previous work. In the sales of traditional Chinese medicine, although our work is only pricing and deployment, we will encounter many unexpected difficulties in practical work. For example, customers who come to the store to buy Chinese medicine are all holding prescriptions outside. Some Chinese medicines on the prescriptions are written under pseudonyms and we don't know them, so we have to give up the consumption of customers. It means that the company has lost some economic benefits. There are many aliases for traditional Chinese medicine, so we must strengthen our study in the future. Then we must learn to judge the prescription of Chinese medicine, because Chinese medicine has eighteen evils and nineteen fears, so we must keep it in mind. If there are opposite drugs or drugs that are afraid of each other in the prescription, the consequences will be very serious after the patient takes it.
Of course, there are still many shortcomings in our work, which require us to study hard by ourselves and the guidance and help of company leaders, to make up for them slowly and strive to do better.
Year-end summary of pharmacists in China II. Strengthening service consciousness and improving nursing service quality.
Under the leadership of the nursing department, general nurses firmly establish the concept of all services for patients, take consolidating basic nursing and improving nursing quality as the overall goal, take the opportunity of promoting high-quality nursing service demonstration project, carry out smiling service, strengthen nurse-patient communication, change passive service into active service, and constantly improve ideological and moral cultivation to serve patients.
Two, strengthen the basic knowledge of Chinese medicine learning and Chinese medicine nursing practice.
Emphasize the clinical application of TCM nursing technology in departments, actively carry out TCM nursing content, and organize all nurses to learn the basic knowledge of TCM and the assessment standards of TCM nursing operation. Three kinds of traditional Chinese medicine operations were performed in the department, including retention enema, atomization and acupoint injection.
Three, seriously study and implement the rules and regulations.
Earnestly study the requirements of "Evaluation Standard of Management Quality of Hunan Provincial Hospital of Traditional Chinese Medicine" and "Nursing Work Standard of Traditional Chinese Medicine", further standardize the nursing management of departments, clarify the post responsibilities, work standards, workflow and nursing system, and conscientiously implement the core systems such as grading nursing system, rescue system, doctor's advice check system, safety management system, disinfection and isolation system, nursing adverse event handling and reporting system, and duty and handover system. ( wwW.YxW777.coM )
Fourth, standardize the writing of nursing documents, and reflect the nursing based on syndrome differentiation of traditional Chinese medicine.
Learned the writing requirements of TCM nursing documents, and asked nurses to record the application of TCM nursing techniques and effects, the contents of publicity and education on the nursing record sheet, highlighting the characteristics of TCM.
Five, strengthen the health knowledge education of traditional Chinese medicine.
The responsible nurses have made progress in TCM health care, diet conditioning and medication nursing, and the acceptance of TCM and TCM by inpatients is constantly improving.
Problems in intransitive verbs
There are many young nurses in the department, most of whom are studying western medicine. It is very difficult for them to learn the basic knowledge of Chinese medicine, and the speed of acceptance is very slow. Departments should organize more study, because they can't take good care of patients. There are few places where nursing documents highlight TCM nursing, and there are few TCM nursing operations. It is necessary to increase the number of TCM nursing operations. In next year's work, we should strive to do a good job in TCM nursing and highlight the TCM characteristics of TCM hospitals.
Year-end Summary of Pharmacists in China 3 Looking back on this year, our pharmacy department is proud, proud and gratified to ponder over the harvest of this year day and night. It is worthy of pride, pride and relief that in the past year, all the work of pharmacy department has conscientiously implemented the laws and regulations on pharmaceutical affairs management. Under the direct leadership of the highly valued and competent dean, all the staff of clinical departments and pharmacy departments of the whole hospital worked together around the hospital's work priorities and requirements, and worked together in a down-to-earth and pragmatic manner to successfully complete the tasks and objectives assigned by the hospital.
The pharmaceutical work is summarized as follows:
Political and ideological aspects
Strengthen theoretical study and improve the political and ideological consciousness of workers. General practitioners conscientiously study and implement the spirit of various documents from superiors and hospitals and actively put them in place. In their daily busy work, combined with the actual situation of the department, they carry out study and discussion in an informal way, encouraging the department staff to actively participate in promoting the implementation and implementation of various reform measures in the hospital. Through systematic study and education, we have improved the ideological and political consciousness of department staff, consciously resisted unhealthy trends in the industry, took improving window service as our own responsibility, wholeheartedly served patients with the concept of quality first and patients first, and did a good job in front-line window pharmaceutical service.
enterprise management
Improve workflow, improve work efficiency and facilitate patients. Outpatient pharmacy is an important window for pharmacy department to directly face patients, and establishing a good image of the hospital is the most important thing. How to facilitate patients and improve work efficiency is the focus of pharmacy work. Ensure the 24-hour drug supply for inpatients and emergency patients, and ensure the normal operation of hospital life-saving workflow. By improving the workflow, setting the window reasonably and deploying the staff flexibly, the enthusiasm of all the staff was fully mobilized. Qi Xin worked together to overcome the difficulties, improved the work efficiency, effectively changed the phenomenon of waiting in line to get medicine, and provided convenience for patients.
Drug procurement
Strictly implement online bidding and sunshine procurement of drugs to ensure timely medication for clinical patients.
Make procurement transparent, quality transparent and clinical medication transparent. Inform the clinical departments of drug supply information through the hospital information system, keep abreast of the trends of drug demand in clinical departments, master the information feedback after drug use, and ensure the rationality, safety and patient satisfaction of clinical drug supply.
Reserve drugs
Strengthen the management of drug reserves and set up a drug quality monitoring team. The members of the quality control team conduct spot checks on the work flow of the department and the work quality of each post every month, urge the department personnel to seriously implement various management systems, strengthen drug quality management, take stock of the quality and validity period of drug reserves on _ _ _ every month, hold a quality control meeting of the department, summarize the inspection results, deal with problems in time, and ensure the safety of patients' medication. Strictly implement the requirements of the Interim Provisions on the Administration of National Pharmaceutical Products on the quality management of drug use in medical institutions, formulate a series of management measures such as drug acceptance quality management system, drug storage and maintenance quality management system and drug label management, and implement them one after another to prevent hospitals from causing major medical accidents and economic losses due to expired drugs.
Clinical medication management
In the clinical medicine and pharmacy department, various new drug instructions are published regularly to solicit clinical opinions, so as to know the clinical use of drugs supplied to the pharmacy department in time, and communicate with the clinic in time for slow-moving and recent drug use, so as to use them reasonably in time and reduce drug waste. Regular professional training and learning for pharmaceutical personnel, constantly improve the theoretical level and professional ability, grasp the indications of new drugs in time, and guide clinical use. Extensive monitoring of clinical adverse drug reactions should be carried out, and problems should be reported in time to avoid the recurrence of adverse drug reactions.
In a word, the work of pharmacy in the past 20 years still has some shortcomings. In the new year's work, we should strive to improve, gradually improve, improve and improve the quality of service, serve the clinic wholeheartedly, face up to difficulties, prepare for war proudly in front of achievements, escort the better development of our hospital's social and economic benefits, and strive to be the vanguard.
Year-end summary of Chinese pharmacists 4. My name is xx, male, born in August, 1973, joined the work in May, x4, with technical secondary school education, and now I am a Chinese pharmacist in Lotus Pharmacy in Xuanen County.
Since joining the work in May x4, he has been engaged in medical treatment and pharmacy in township hospitals, and engaged in the preparation and sales of traditional Chinese medicine after 20xx 10. During my work, I earnestly studied and implemented the Drug Administration Law of People's Republic of China (PRC) and related laws and regulations, studied the basic theory of traditional Chinese medicine, constantly improved my professional quality, always adhered to the purpose of serving the people wholeheartedly, worked diligently, worked hard and successfully completed various tasks.
I have been working in a pharmacy since 20xx, and I have always adhered to the principle of quality of work first and service first. In the work, in strict accordance with the provisions of the Drug Administration Law, strengthen drug quality control to prevent counterfeit drugs, counterfeit drugs, counterfeit drugs and inferior drugs from entering the drug circulation field. At the same time, seriously abide by the unit drug management system and labor discipline, in the process of traditional Chinese medicine prescription review and preparation, strictly implement the taboo provisions of traditional Chinese medicine compatibility, and never let go of unqualified prescriptions. For questionable prescriptions of traditional Chinese medicine, doctors need to re-sign or modify them before preparing drugs to ensure the safety of patients.
Over the years, I have made great progress in academic work, accumulated more work experience, improved my business skills and completed my work well. In the past five years, we have provided fast, accurate and high-quality pharmaceutical services for the masses without mistakes or accidents. Through these years' efforts, I have obtained the professional and technical qualifications of Chinese pharmacists. In my future work, I will study harder, innovate my work, strive to improve my professional and technical level and better serve the broad masses of the people.