Advocate the service concept of "three rings and one core", that is, from the outside to the inside, "three rings" are hospital leaders, administrative logistics personnel and clinical medical personnel, and "one core" is patients. The three rings are three concentric circles, running around the core of "patient" along their respective tracks, with the purpose of "serving". Leaders serve the administrative logistics, which serves the clinical frontline and patients, and the staff of the whole hospital do their best to serve the "core" of "patients".

The development strategy of "One, Two, Three, Four and Five" in our hospital includes one orientation, two highlights, three teams, four long-term tasks and objectives, and five measures and guarantees. One orientation: our hospital will position itself in the middle and low class, and run a "stall-type" hospital, which mainly serves the working class and low-income groups and provides them with high-quality medical services at low prices. Two highlights: highlighting the characteristics of traditional Chinese medicine and taking the combination of traditional Chinese and western medicine as the professional direction of hospital development. Team 3: 1. Establish a team of famous and old Chinese medicine practitioners with solid foundation, rich clinical experience and strong ability to solve intractable diseases; 2. Cultivate a team of talents with good basic theory and strong practical skills, and provide high-quality diagnosis and treatment of common and frequently-occurring diseases and rescue of critical diseases; 3, with a high level of knowledge, clinical and scientific research ability, pioneering spirit and innovative ability of western medicine academic leaders. Four medium and long-term tasks and objectives: 1. Strive to increase business income by 25% and build a high-performance hospital; 2. Develop into a national third-class first-class Chinese medicine hospital; 3. Building a hospital with outstanding medical characteristics of traditional Chinese medicine and integrated traditional Chinese and western medicine; 4. Building a civilized hospital with provincial TCM characteristics. Five measures and guarantees: 1, strengthen the construction of leading bodies and middle-level cadres to provide organizational guarantee for hospital development; 2. Strengthen the construction of medical ethics to provide spiritual guarantee for the sustainable development of hospitals; 3. Broaden the service field and provide professional and characteristic guarantee for the development of the hospital; 4. Improve various rules and regulations and routine diagnosis and treatment to provide institutional guarantee for hospital development; 5. Implement the reform of personnel distribution system to provide mechanism guarantee for hospital development.

Our hospital takes safeguarding the interests of the masses and building a harmonious doctor-patient relationship as the foothold of medical services, and implements "one-stop" outpatient service. The guiding nurse arranges patients to wait for medical treatment, and the registration, medicine collection and infusion of patients with mobility difficulties are assisted by the guiding nurse. In order to effectively promote the communication between doctors and patients and establish a good image of medical staff, our hospital has carried out emotional service project in the nursing team, implemented "hotel-style" service model, and carried out "five ones" and nurse star rating activities. "Five Ones" means that patients receive an open letter when they are admitted to hospital; Send a cup of boiled water when taking medicine; Send greeting cards on birthdays and festivals; Send a heart card when you leave the hospital; A week after leaving the hospital, I received a call for a return visit. The development of this activity effectively narrowed the distance between nurses and patients, enhanced patients' trust and dependence on medical staff, and was recognized and praised by the majority of patients.