List of frequently asked questions:

What is the invalid code for?

Hear "invalid code!" There are two possibilities. First of all, this means that the QR code displayed on the passenger's mobile phone is not the QR code in the electronic communication application. Second, please check whether the vehicle you are currently riding is an open code-brushing line.

How to apply for a refund?

To apply for a refund, click "Apply for a refund" in the upper right corner of the homepage-Account Recharge-Apply for a refund, and enter the login password of e-losh to submit a refund application.

What if I forget my password?

You can reset your password in Forgotten Password on the login page.

How long is the refund time?

Due to the influence of the bank's account period, the refund period is 4-5 working days, excluding weekends/holidays. After the refund is successful, it can be found in "My Bill", and the refund amount will be returned according to the original payment path.

What is a personal credit deposit?

Personal credit guarantee is a credit guarantee to prevent the multi-ticket system from getting off without brush code. The rules of multi-ticket system are as follows: when getting on the bus, record the position of getting on the bus and judge the balance, without deducting money; When you get off the bus, you will automatically match the position of getting off the bus and deduct the money. This amount cannot be consumed by bus, and will be returned to the user in the original way when the account is closed.

Can I take someone by car?

In order to ensure that the data can be uploaded correctly, you can't take people by car now. A mobile phone can only be swiped once every 3 minutes, and can be swiped again after 3 minutes.

E Luo tong app download method

The first type: e-losh app has been launched in the following application markets: Huawei, oppo, vivo, 360, and Apple. Search for "e-losh" download in the application market. Other application markets are coming online one after another, so stay tuned.

The second type: scan with WeChat or QQ, or press and hold the QR code below to jump to the download page, and click "Download" to download successfully.

top up

Support UnionPay cards and WeChat recharge of major banks.

Account registration

Register with your mobile phone number.

Brush code ride

Aim the QR code generated by eLink at the on-board machine to scan the code, and you can take the bus.