Summary of employees' working experience 1
In the busy time, _ year is coming, and _ year is coming. Looking back on this year's work, as a witness to the development of the enterprise in this year, I deeply felt the vigorous development of the enterprise and the fighting spirit of the employees. I also grew a lot this year and learned a lot from customers who have already bought houses in the process of sales. Now make a ranking and make a simple summary of this year's work:
1. The most basic thing is to always be enthusiastic during the reception.
2. Do a good job in customer registration and follow up the return visit.
3. Invite customers to see the house regularly to let them know about the dynamics of our community. Strengthen customers' purchasing confidence and do a good job of communication.
4. Improve your business level and strengthen the knowledge and dynamics related to real estate. In front of customers, they can set up their own professionalism with ease, and at the same time make customers want to believe in themselves more.
5. Think from the customer's point of view, so that you can look at the house in a targeted way, provide the most suitable house for the customer, solve his doubts, and let the customer buy a house with confidence.
6. Learn to use sales skills to appropriately force customers to make decisions as soon as possible.
7. It is always the most important to find and recognize your goals and constantly strengthen your confidence in going forward and sticking to the end. I firmly believe that as long as the direction is correct, the method is correct, step by step, and every step is firmly on the road of progress, we can reach the finish line earlier. If you rely on luck, your luck will run out one day.
This year is meaningful, valuable and rewarding. Although some progress has been made, there are still many shortcomings. Personal work is not perfect, and there is too little information about business customers, which needs to be improved in the future work. I hope there will be new gains in the new year, and I wish the company better and better in the new year.
Summary of employees' feelings about on-the-job work II
I have been engaged in sales since _ _ _. For three years, under the leadership and help of the factory management, with the full assistance of the employees, I have been based on my own work, conscientious and hard-working. By the end of the year, I had completed the sales of RMB yuan, accounting for% of the annual sales task, with a collection rate of%. The sales unit price decreased by% compared with last year, and the collection rate decreased by% and% respectively compared with the same period last year. Now I will summarize my experience and feelings in sales in the past three years as follows:
1. Seriously implement the post responsibilities and earnestly perform their duties.
As a salesman, his job responsibilities are: do everything possible to complete regional sales tasks and prompt payment in time; Strive to complete the requirements in the sales management measures; Responsible for strictly implementing the product delivery procedures; Actively and extensively collect market information and report to leaders in time; Strictly abide by the factory rules and regulations and various rules and regulations; Have a high degree of professionalism and a high sense of ownership; Complete other tasks assigned by the leaders.
Job responsibilities are the requirements of employees' work, and also the standard to measure the quality of employees' work. Since I have been engaged in business, I have been taking my job responsibilities as the standard of action, starting from bit by bit in my work, and strictly demanding my behavior according to the terms of my duties. In recent years, in my business work, I can start with product knowledge, carefully analyze market information while understanding knowledge, and make marketing plans in time. Secondly, I often communicate with sales staff in other regions to analyze market conditions. In my daily work, after receiving the task assigned by the leader, I actively set out to finish the task on time on the premise of ensuring the quality of work.
In short, through several years of practice, it has been proved that a salesman's business skills and performance are very important, which is the standard to test the gains and losses of a salesman's work. This year, due to the acceptance of the northern Shaanxi system power grid and the suspension of the project, the funds for the rural power system are not in place. In addition, their own business knowledge and skills are not high, and the market is changing rapidly, resulting in poor performance.
2. The task is clear, proactive, and strive to complete on time with good quality and quantity.
At work, I have always known that only the superior-subordinate relationship, both internal and external alike. I must not be careless or negligent in the work arranged by the leaders. When accepting the task, on the one hand, I should actively understand the intention of the leader and the standards and requirements that need to be met, and strive to complete it ahead of time within the required time limit, on the other hand, I should also actively consider and supplement it. For example, in September this year, Pucheng Branch was leased because the lessee suspended the lease agreement and stopped production. It is estimated that about tons of silica and tons of barite were accumulated in the factory.
People have already left. For safety reasons, the leader instructed to transport the materials stored in the branch factory as soon as possible. After receiving the task, he contacted the vehicle that afternoon and negotiated the freight. The next day, he followed the vehicle to Pucheng branch, and the three vehicles were delivered twice as planned. In the process of loading, due to the inaccurate estimated weight, there are about tons left after loading the three cars. After reporting to the leader in time and obtaining the consent, he hired two tricycles from the local area and transported the remaining materials at the same freight rate on the same day. Not only did I go to northern Shaanxi on business in late August this year, but it coincided with the material bidding of Shendong Electric Power Diversified Industry Co., Ltd., and this bidding involved the procurement of materials in the future, which was of great significance. After I know the details, I will report to the leader in time and send the relevant materials as soon as possible. I know this tender is very important to our factory and myself, but I don't know how to start because I haven't participated in the formal tender meeting, so after careful consideration, I started with the relevant departments of the material purchasing units involved in the tender. Collect detailed information and product supply prices of relevant bidding enterprises to pave the way for bidding. Through our unremitting efforts, we successfully passed the qualification examination, business defense and defense in the bidding process, and finally it was worth it. In the end, the zinc oxide arrester produced by our factory won the bid, which laid a solid foundation for the sales of products in the future.
3. Treat customer complaints correctly and solve them properly in time.
Sales is a long-term, step-by-step work, and product defects are common, so salespeople should treat customer complaints correctly, treat them as equally important or even worse than product sales, and handle them carefully at the same time. In the process of product sales, I strictly follow the sales service formulated by the factory. When I receive a customer complaint, I must first carefully record the customer complaint and make an oral statement. Secondly, I should report to the leaders and relevant departments in time. After receiving the instructions from the leader, I will work out the response plan with the personnel of relevant departments, and at the same time, I will communicate with customers in time to make them satisfied with the treatment plan.
4. Seriously study the knowledge of our products and related products, and determine the product varieties that can be represented according to customer needs.
Familiarity with product knowledge is the premise of good sales. I also pay attention to the study of product knowledge in the process of sales. I can basically answer questions about the use, performance and parameters of the products produced by the factory, and I can basically master the use and installation of some related products.
According to the overall arrangement of the factory and my own understanding of northern Shaanxi, the types of agents can be divided into two categories: first, products with high technical content and great added value, such as KV lightning arresters, fuses and current-limiting fuses, have problems with after-sales service; Second, iron fittings, fittings, bow wraps, cross arms, etc. Because the usage of kilovolt lines is large, but the added value is low and there are many manufacturers, it is difficult to sell them.
Summary of employees' work experience 3
Time flies, inadvertently _ _ years will soon pass. Think about some scenes at the beginning of the year as if they were still in sight, and now the year of _ _ _ has come to an end. Over the past year, with the care and help of leaders and colleagues, the work is summarized as follows:
1. Report the performance of one year:
This year, individuals * * * received customers 105 group, 96 effective customers, 23 transactions, the retention rate of 9 1.26%, the transaction rate of 24%, the payment of 8.55 million, the export transaction of 1 1 group, and the payment of 365438+. The performance is still satisfactory. I worked in Beijing _ _ Exhibition Hall from August to mid-February, and I made four transactions.
At the beginning of this year, in the face of the cold market, we took the initiative to attack and actively responded. Under the decision and leadership of the company's leaders, we actively promoted customers, opened up markets and introduced new preferential policies, which stimulated customers' desire to buy and achieved good results. As an old employee of the peninsula, we should set a good example for newcomers and try our best to help newcomers in their daily work and help them master business, processes and conversation skills with guests. Personal performance also made a breakthrough in the first half of the year, and participated in the Beijing Spring Housing Exhibition in April.
In the second half of the year, Liu Fang and I were sent to the Beijing Exhibition Hall by the company and lived in Beijing. After staying in Beijing for more than three months, I was not very familiar with the strange environment at first. There, Beijing Shilian Consulting Company unified training and management, and injected many new marketing models, such as calling, going to the community, participating in marketing activities, etc ... The following reports about Beijing: * * received 24 groups of callers, 20 groups of petitioners, dialed 1500, and successfully invited three groups to petition. The community can accommodate 8000 households and visit more than 100 groups of customers who send orders every day. In September, he participated in two exhibitions in the Apple community to promote the local exhibition hall brand. On September _ _, I went to the Agricultural Exhibition Village of East Second Ring Road to participate in activities, and a piece of land near the village set a land price in China in _ _ _. September _ _ _-22nd, Beijing Autumn Housing Exhibition, received 88 customers, 30 people set out 18 group, clinched a deal. 1October 10 organized Beijing cumulative customers 10 to leave the __7 group and clinched a deal. 6 _( 10) participated in the activities of promoting fairyland health paradise for the elderly in Chaoyang Park. From June 65438+ 10 to June 165438+ 10, two sets of transactions were made in Beijing.
2. Market analysis:
Let's report the situation in Beijing first: the result is far from ideal, much worse than expected, and there are many places to sum up, so we need to strengthen the excavation and grasp the customer's problems.
_ _ years of work has many gains and many shortcomings:
1), my work skills need to be honed. For example, my current customer base, my work skills still need to be honed. I will pay a return visit to old customers, actively communicate with them, increase the number of new customers brought by old customers, and strive to increase turnover. In the following work, I will communicate with customers more and visit them regularly. Often discuss with customers the topics related to real estate, such as market, environment, location, price and value-added development potential. Through return visits and communication, on the one hand, we can further introduce and publicize the quality of the company's real estate, on the other hand, we can make good use of our own customer resources for sales.
2) Insufficient communication with customers. Strengthen communication with customers, learn to put yourself in the customer's shoes, truly stand in the customer's perspective and think about the customer's doubts, so as to better dispel the customer's doubts, gain the customer's trust and pave the way for the next transaction.
3) The details of reception work are not enough. When receiving customers, we should improve reception etiquette, pay attention to details, carefully observe and listen to customers' voices, and seriously answer customers' doubts.
3. Work plan for _ _ years:
First, we should recharge our batteries, professionalize our professional knowledge, fully understand the real estate projects in the industry and improve our learning ability. Although I have accumulated a lot of work experience in my work last year, the real estate policy has changed rapidly. I need to be more sensitive to financial, financial and government regulation policies. If a real estate marketer can't grasp the government's regulation and control policies on real estate in time, it will be difficult for him to make great achievements in real estate sales. Many restrictive policies need to have a good statement for customers. Only by constantly summing up experience and lessons, and constantly learning and accumulating, can we be good lobbyists. Only bad salesmen, no bad customers, no products that can't be sold. It depends on whether the salesperson has the sales ability.
Second, seriously receive every customer in the case field, help each other well, show our team strength, explore potential customers and strive to promote communication.
Third, pay attention to daily behavior norms and strengthen self-management.
A new year is coming, and a new beginning means new challenges. What we have to do is to do our job well in the state of 100% and contribute to the development of the company.
Summary of employees' work experience 4
Time flies, and a year has passed unconsciously. In the past year, under the correct leadership of the leaders and with the care and help of my colleagues, I have grown from a fledgling college graduate to a member of the company. Personal work skills have also been significantly improved. Although there are still some shortcomings in my work, I should say that I have paid a lot and gained a lot this year. I feel that I have grown up and matured. I dare not say that my work is perfect, but I think that the road ahead, whether it is Ma Pingchuan or difficulties and obstacles, will gain valuable experience as long as you walk through it tenaciously. Because of this, I have been groping, summing up and drawing experience in practice, and I believe these experiences will eventually become valuable wealth in my life. Now, let's sum up our work in _ _ years:
1. Adapt to work characteristics with a down-to-earth working attitude.
During the May Day holiday when the real estate market picked up, I attended the Shanghai Holiday Housing Exhibition and felt a lot. Distribute hundreds of sets of information every day, answer customers' questions repeatedly, and patiently answer questions for emotional customers. Repeated practice has made my words flow a lot.
From July to September, 95____ owners delivered the house. In addition to patiently explaining the doubts on the decoration confirmation form, we should also deal with a few problem customers, provide them with smile service wholeheartedly, iron out their dissatisfaction with the iron service, and try to avoid conflicts with customers. Before the formal handover, we started the preparatory work. We sent 300____ registered letters before and after * *, and received an average of 5 _ _ calls every day, and signed 150 sets of decoration confirmation letters at most one day. The congress is a broad platform. We live in a small society, and all kinds of people come for different purposes. We should all receive them with the same enthusiasm. The exhibition will be the touchstone, forcing us to understand our products more comprehensively. Comparatively speaking, the handover meeting is a net, which promotes the better unity of our whole team. From leaders to salesmen, everyone is United in the front line to ensure that we can complete the task better.
From June 5438 to 10, I came to work in the human resources department, which is an important department in the company's operation, coordinating and communicating with many jobs inside and outside the company, which determines the complex characteristics of my usual work. In addition to work every day, there will be unplanned things that need to be dealt with temporarily. These unexpected events gave me plenty of exercise.
Through a period of study, I learned that personnel work involves the following aspects: including the preparation of the company's employee demand plan; Handling personnel recruitment, arrangement, employment, training, adjustment, assessment, rewards and punishments, and resignation; Manage personnel data and files; Handle employee salaries, bonuses, endowment insurance and medical insurance, and handle annual inspection of industry and commerce; Handling of labor disputes. At the beginning, I mainly participated in the basic recruitment, employment, termination and comprehensive insurance of foreign labor. Up to now, * * * has assisted in recruiting1_ _ _, browsed nearly 30 resumes, and informed 6 _ _ people to interview; And handle the entry _ _ _ _, and handle the resignation 5 _ _ _.
In my work, I found that there is a phenomenon in the recruitment of various departments, that is, the demand for posts is small, the demand is urgent and there are many people in need. On the other hand, the recruitment channels of these personnel are limited, and sometimes there will be a contradiction between supply and demand for specific positions, and the problem of not recruiting suitable people within a specific period of time will arise. This forced me to keep thinking about how to open up a recruitment channel with low fees and wide resources. Another solution is to establish the company's own talent pool, and input the information of people who have applied for jobs in the past but have not been hired for various reasons, which are vertically divided into three categories: high, medium and low, and horizontally divided into specific positions for filing. If there is a similar job demand in the short term, the recruiter can directly search in the warehouse, contact the candidate and then interview. This will not only make rational use of existing resources, but also not occupy quota resources to publish job requirements. It not only saves costs for the company, but also releases the number of new positions to a few diversified positions, which can be described as killing two birds with one stone. At present, this is only a preliminary idea, which may not be mature yet. I will try in the future practice and strive to realize its feasibility.
In addition, I found that there is a vacancy for job training in the company at present. Personally, training has always been one of the driving forces for the company to keep moving forward. It is necessary to train existing employees and new employees properly in order to continuously strengthen and enrich the management and technical force of this team in our company. At present, there is little post-employment training. If possible, I suggest that the career development of employees can be planned in combination with the personal situation of the company and employees in the future, and at the same time, new employees should be trained as necessary or rotated during the probation period. In this way, employees will have a better understanding of their work ability and comparative advantage, and can give full play to their strengths in jobs that are more suitable for them and meet or even exceed the job requirements.
Of course, I also understand that enterprises are not schools, especially private enterprises, and have no obligation to provide special training for new employees (and old employees). And regular training can not only let managers know the professional skills of employees, realize effective communication between department leaders and employees in the same professional field, but also improve employees' sense of belonging to the enterprise, thus improving the cohesion of the enterprise. Strive to ensure that qualified personnel can enter, use and stay. This can not only enhance the internal culture of the enterprise, but also reduce the phenomenon of frequent job-hopping of employees. For an enterprise, external introduction is not as good as internal transfer in some aspects. Internal employees are more familiar with the operation and rules and regulations of the enterprise than new employees, and this alone can save a lot of opportunity costs.
2. Ideological work
I strictly abide by the company's rules and regulations, actively participate in various political activities organized by the company, respect leaders, unite colleagues, and correctly handle the relationship with leading colleagues. At ordinary times, I always use * * * party member's standards to regulate my words and deeds. I am sincere to people, love my work, work hard, obey the arrangement and complete the tasks assigned by the leaders. At the same time, be brave in dissecting yourself, dissecting yourself, facing yourself squarely and improving your quality.
Summary of employees' feelings about on-the-job work 5
Through a period of study, I have a certain understanding of some basic knowledge of clothing sales, and at the same time I have deepened my professional understanding through various aspects of internship. The experience of this period is summarized as follows:
1. In the process of clothing sales
Sales skills are very important. In the process of sales, in addition to showing and explaining clothes to customers, we should also recommend clothes to customers, so as to arouse customers' interest in buying and let customers enjoy consumption. For example, many customers say it is expensive as soon as they enter the store, and we will explain the reasons to them. But when customers try on our clothes, we will chat with them on the way to try them on, understand their psychology, narrow the distance between us and give them a coherent match.
2. Focus on key sales skills
Focusing on sales is to have a clear aim, to fit the design, function, quality, price and other factors of clothing, to really make customers' psychology change from "comparison" to "belief" and finally sell successfully. (The key points should be brief. When explaining the characteristics of clothing to customers, the language should be concise and clear, and the content should be easy to understand. The characteristics of clothing products should be made clear first, and then developed one by one if you have time. ).
3. Disadvantages
The employees in the store are also active in sales. Everyone is aiming at the same goal, but there are still many shortcomings, such as sales and display, which need to be improved.
In the future, I will lead the clerk to make a profound summary, correct what we have done badly in time, carry forward what we have done well, and pave the way for future work.
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