In order to better regulate the market management of Taobao's food industry, maintain the daily operation order of Taobao's food industry and enhance consumers' shopping experience of food products, Taobao will add the Taobao Food Industry Standard according to relevant national laws and regulations, and will change the relevant rules and regulations in the Taobao Prohibited Articles Management Standard to strengthen the management of the food industry.
This rule change was announced on March 15 and will take effect on March 20, 2065.
The main new contents of Taobao food industry standard are as follows:
1. This industry standard is applicable to sellers in Taobao food industry. The food industry mainly includes the first-class category "snacks/nuts/specialties, cereals, oils and rice noodles/north and south dry goods/condiments, tea/coffee/instant drinks, aquatic meat/fresh fruits and vegetables/cooked food, alcohol, milk powder/complementary food/nutrition/snacks, traditional nourishing nutrition" and the second-class category "health care".
2. Clarify the release requirements for sellers in Taobao food industry to release food products, such as:
1) The baby pictures uploaded during the product release of prepackaged foods should include the physical pictures of food labels, which can clearly display information such as ingredient list, food production license number, implementation standard, storage conditions, nutrient composition list, product standard code, etc.
2) When releasing the goods, all the attributes of the goods must be filled in correctly and completely, especially the valid food production license number (QS) and corresponding attribute information in the food label map of prepackaged foods;
3) For food that does not meet the food safety standards or there is evidence that it may endanger human health, the seller shall recall it in accordance with the provisions of relevant national laws and regulations, and take off the shelves or delete the goods sold on Taobao.
For the goods that should be recalled, if the seller fails to recall them, Taobao will take measures such as removing the shelves, deleting the goods, supervising the goods, restricting the release of the goods, supervising the shops, shielding the shops, and sealing up the accounts, depending on the seriousness of the case.
3, clear Taobao food industry sellers corresponding food commodity dispute handling principles, such as:
If the seller sells the following foods that he knows do not meet the food safety standards, he shall return them to the buyer. If the buyer demands compensation, it shall pay the buyer compensation equivalent to ten times the actual transaction amount of the goods. Unless there are defects in the labels and instructions of food that do not affect food safety.
1) The production date marked on the expired food or commodity package is later than the actual production date of the commodity;
(2) Other commodities that are known to fail to meet food safety standards.
The main changes in the Management Specification for Prohibited Articles in Taobao are as follows:
1, adjust expired, invalid and deteriorated commodities, condiments containing poppy seeds, etc. Other categories, item 2;
2, Taobao food (including health food) sampling serious violations 12 points, add prohibited ingredients, fraudulent use of approval number, etc. ;
3. It is clear that unqualified Tmall foods (including health foods) shall be handled according to the corresponding provisions of Tmall food management standards;
4. Make clear the difference between the unqualified labels of Item 6 of other categories and the unqualified quality of Item 2 of other categories.
The specific changes are as follows:
"Taobao banned goods management norms"
Before the change
After the change
(12) Other categories:
2. Commodities produced by production enterprises that do not have production qualifications or that do not meet the mandatory standards of the state, localities, industries and enterprises or the recommended standards adopted in the agreement signed between Taobao and the seller, and that have been identified, announced or recalled by authoritative quality inspection departments or production enterprises; For serious violation of regulations, except for specific commodities, 12 points will be deducted each time, and 6 points will be deducted each time. If the circumstances are particularly serious, 48 points will be deducted each time.
Rule background
Please abide by People's Republic of China (PRC) Product Quality Law, People's Republic of China (PRC) Food Safety Law, People's Republic of China (PRC) Consumer Protection Law and other relevant laws and regulations.
Specific situation
Including but not limited to:
1) During the validity period, the qualified business license, tax registration certificate, production license and other relevant documents of the manufacturer do not list the products that are allowed to be produced;
2) Unqualified commodities notified by state organs or confirmed by Taobao official sampling inspection as directly causing hidden dangers, hazards and serious impacts on personal safety. Examples are as follows:
Unqualified ingredients added in food and health products have a serious impact on human body, such as sibutramine detected in health products and melamine detected in milk powder.
Formaldehyde or decomposable aromatic amine dyes are unqualified;
The mercury content in cosmetics exceeds the standard;
The leakage current and electrical strength of electrical products at working temperature are unqualified.
See the sampling items and the corresponding punishment list for details of the penalties for unqualified official sampling inspection of Taobao.
3) "Deduct 12 points each time except for specific commodities". For Tmall members, please refer to:
Food, cosmetics, food contact materials;
The product name, main raw materials, health care function, functional/symbolic components and content, suitable crowd, unsuitable crowd, eating method and consumption, and health food approval number indicated on the health food packaging are inconsistent with those indicated on the health food approval certificate.
4) "Except for some commodities, deduct 12 points each time". For Taobao members, some commodities refer to those whose unqualified items are determined by Taobao's official sampling inspection to be related to personal safety. See the detailed list of sampling items and corresponding penalties for details.
skill
1) The goods or information you publish should meet the mandatory standards of the state, local authorities, industries and enterprises;
2) If the goods or information released by you are exposed by the news media or notified by the national quality supervision department, it is an offline brand, category or batch of goods with unqualified quality, we will temporarily remove or delete such goods or information.
FREQUENTLY ASKED QUESTIONS
1) I received a notice that the product I released did not meet the national standards and was deleted. Will other goods of the same type in the store be handled together?
Due to the uniqueness of the quality inspection report, we only handle the sampling samples, so other products in the store will not be handled together for the time being, but please delete or remove such products by yourself to avoid subsequent consumer complaints or being sampled as unqualified again.
2) What does the recommendation standard adopted in the agreement between Taobao and the seller that does not conform to the rules published by Taobao mean?
Recommended standards include, but are not limited to, the standards on which sampling items are based in the detailed rules of sampling behavior.
(12) Other categories:
2. Goods produced by unqualified manufacturers that do not meet the mandatory standards of the state, local authorities, industries and enterprises or the rules promulgated by Taobao and the recommended standards adopted in the agreement signed between Taobao and the seller (except unqualified labels); For serious violation of regulations, except for specific commodities, 12 points will be deducted each time, and 6 points will be deducted each time. If the circumstances are particularly serious, 48 points will be deducted each time.
Rule background
Please abide by People's Republic of China (PRC) Product Quality Law, People's Republic of China (PRC) Food Safety Law, People's Republic of China (PRC) Consumer Rights Protection Law, Measures for Punishment of Infringement on Consumer Rights and Interests, and Notice on Strengthening the Supervision and Management of Poppy Seed Food.
Specific situation
Including but not limited to:
1) The products allowed to be produced are not included in the qualified business license, tax registration certificate, production license and other relevant documents of the production enterprise within the validity period;
2) Unqualified commodities notified by state organs or confirmed by Taobao official sampling inspection as directly causing hidden dangers, hazards and serious impacts on personal safety. Examples are as follows:
Unqualified ingredients added in food and health products have a serious impact on human body, such as sibutramine detected in health products and melamine detected in milk powder.
Formaldehyde or decomposable aromatic amine dyes are unqualified;
The mercury content in cosmetics exceeds the standard;
The leakage current and electrical strength of electrical products at working temperature are unqualified.
See the sampling items and the corresponding punishment list for details of the penalties for unqualified official sampling inspection of Taobao.
3) expired, invalid and deteriorated goods;
4) Finished products such as foods, condiments and skin care products containing poppy seeds;
5) "Except for some commodities, deduct 12 points each time". For Tmall members, certain commodities refer to cosmetics and food contact materials.
6) "Except for some commodities, deduct 12 points each time". For Taobao members, some commodities refer to those whose unqualified items are determined by Taobao's official sampling inspection to be related to personal safety. See the detailed list of sampling items and corresponding penalties for details.
7) The relevant treatment standards for food (including health food) issued by Tmall members shall be subject to the provisions of Tmall food management standards.
skill
1) The goods or information you publish should meet the mandatory standards of the state, local authorities, industries and enterprises;
2) If the goods or information released by you are exposed by the news media or notified by the national quality supervision department, it is an offline brand, category or batch of goods with unqualified quality, we will temporarily remove or delete such goods or information.
FREQUENTLY ASKED QUESTIONS
1) I received a notice that the product I released did not meet the national standards and was deleted. Will other goods of the same type in the store be handled together?
Due to the uniqueness of the quality inspection report, we only handle the sampling samples, so other products in the store will not be handled together for the time being, but please delete or remove such products by yourself to avoid subsequent consumer complaints or being sampled as unqualified again.
2) What does the recommendation standard adopted in the agreement between Taobao and the seller that does not conform to the rules published by Taobao mean?
Recommended standards include, but are not limited to, the standards on which sampling items are based in the detailed rules of sampling behavior.
(12) Other categories:
3. Commodities explicitly eliminated or stopped from sale by the state, expired, invalid and deteriorated commodities, and finished products such as food, condiments and skin care products containing poppy seeds; For serious violations, Tmall members will be deducted six points each time. Taobao members deduct two points each time.
Rule background
Please abide by People's Republic of China (PRC) Product Quality Law, People's Republic of China (PRC) Consumer Protection Law, Notice on Strengthening the Supervision and Management of Poppy Seed Food and other relevant laws and regulations.
Specific situation
Including but not limited to:
1) Commodities that have been officially eliminated or stopped from being sold by the state, such as Liu Hongzhang's "A Series of Books by Liu Taiyi", including Liu Taiyi's talk about health preservation, illness at home, three poisons in medicine, one wrong step, one hundred steps wrong, knowing everything about illness, and seeing a doctor in Dont Ask For Help; Zhang Wuben's "Eat the disease you have eaten back"; Li Yi's "Li Yichang's Health Care Recipe"; Liu Fengjun's way of keeping in good health with dragon culture: Qu Limin's "Talking about health thoroughly" and "Talking about health from head to toe";
2) expired, invalid and deteriorated goods;
3) Finished products such as food, condiments and skin care products containing poppy seeds;
skill
1) Please ensure the reliability of supply;
2) If the goods or information released by you are exposed by the news media or notified by the national quality supervision department, it is an offline brand, category or batch of goods with unqualified quality, we will temporarily remove or delete such goods or information;
3) Please check the related goods sold in the store by yourself, and delete the goods with potential safety hazards in time to avoid violations.
(12) Other categories:
3. Books explicitly eliminated or stopped from being sold by the state; For serious violations, Tmall members will be deducted six points each time. Taobao members deduct two points each time.
Rule background
Please abide by People's Republic of China (PRC) Consumer Protection Law and other relevant laws and regulations.
Specific situation
Including but not limited to:
Books explicitly eliminated or discontinued by the state, such as Liu Hongzhang's "A Series of Books by Liu Tai", include Liu Taiyi's talk about health preservation, illness at home, three toxic drugs, one wrong step, one wrong step, early illness, and Dont Ask For Help's medical treatment; Zhang Wuben's "Eat the disease you have eaten back"; Li Yi's "Li Yichang's Health Care Recipe"; Liu Fengjun's way of keeping in good health with dragon culture: Qu Limin's "Talking about health thoroughly" and "Talking about health from head to toe";
skill
1) Please ensure the reliability of supply;
2) Please check the related goods sold in the store by yourself, and delete the goods with potential safety hazards in time to avoid violations.
(12) Other categories:
6. The product standard, certification mark, composition and content indicated on the commodity itself or the outer packaging do not meet the national requirements; Generally speaking, Tmall members will be deducted six points each time, and Taobao members will be deducted two points each time.
Rule background
Please abide by People's Republic of China (PRC) Product Quality Law, People's Republic of China (PRC) Consumer Protection Law and other relevant laws and regulations.
Specific situation
Including but not limited to:
1) The product standard indicated on the commodity itself or the outer packaging does not conform to the national regulations;
2) The product itself or the certification mark on the outer packaging does not meet the requirements of the state;
3) The ingredients and contents indicated on the commodity itself or the outer packaging do not conform to the provisions of the state.
skill
1) Please ensure the reliability of supply;
2) Please check the related goods sold in the store by yourself, and delete the goods with potential safety hazards in time to avoid violations.
FREQUENTLY ASKED QUESTIONS
Is it illegal for goods not to be marked with quality inspection certificate?
According to the Product Quality Law of People's Republic of China (PRC), the logo on the product or its package must be true and meet the requirements, including the need for a product quality inspection certificate. Therefore, if you publish goods or information without a certificate, it will be deleted.
(12) Other categories:
6. Commodities whose contents are marked in a form that does not conform to the provisions of the state; Generally speaking, Tmall members will be deducted six points each time, and Taobao members will be deducted two points each time.
Rule background
Please abide by People's Republic of China (PRC) Product Quality Law, People's Republic of China (PRC) Consumer Protection Law and other relevant laws and regulations.
Specific situation
Including but not limited to:
On the premise of having the qualification of production and operation, the labeling form of the ingredients, content, nutrient composition table and other contents in the label does not meet the state regulations.
skill
1) identification labels include identification labels marked or pasted on the commodity itself or its outer packaging;
2) Please ensure the reliability of supply;
3) Please check the related goods sold in the store by yourself, and delete the goods with potential safety hazards in time to avoid violations.
FREQUENTLY ASKED QUESTIONS
Is it illegal for goods not to be marked with quality inspection certificate?
According to the Product Quality Law of People's Republic of China (PRC), the logo on the product or its package must be true and meet the requirements, including the need for a product quality inspection certificate. Therefore, if you publish goods or information without a certificate, it will be deleted.