Excellent employees don't have to be highly educated and have high professional titles. An employee is an excellent employee as long as he is suitable for this job and his talent and performance match the job requirements. In the sales team of Weixin Peking University, there are people with master's and bachelor's degrees, as well as people with junior college and vocational high school degrees. Although their diplomas are different, this does not prevent people with lower academic qualifications from becoming excellent employees. As long as he works well, he is an excellent employee in the eyes of the company.
Second, excellent employees must have strong learning ability.
People's core competitiveness comes from innovation ability, and innovation ability comes from continuous learning. Therefore, learning ability is an essential quality for an excellent employee.
Learning ability is far more important than other abilities. A capable person at present, even a doctor, master or senior engineer, will fall behind and become a person with "average ability" if he does not pay attention to learning; However, a person who is not strong in temporary ability will certainly become a person with outstanding ability as long as he persists in learning and is good at learning. Therefore, people who can learn are the most promising people and the most promising people to become excellent employees.
Third, excellent employees must have a strong team spirit.
"Unity and cooperation" and "mutual trust" embody a team spirit, which is not only an important condition for selecting "excellent employers", but also an important criterion for judging whether an employee is excellent or not. Modern enterprises advocate corporate culture and team consciousness, but do not recognize corporate culture. Even if he is very capable, he can't be an excellent employee. In this case, he either changes himself into the team or chooses to leave.
Fourth, "dedication" is the common feature of excellent employees.
No matter what position you are in or what job you are engaged in, an excellent employee must be a person with professionalism.
In today's society, the flow of talents is a very common thing, but this does not mean that the major is outdated and unnecessary. Employees can choose to leave the enterprise you serve at any time, as long as they comply with the provisions of the labor contract and perform the necessary procedures. However, as long as you work in this enterprise for one day, you must respect your profession and do your job well. An excellent employee must be a person with high professionalism, absent-minded and perfunctory, and he will never become an excellent employee.
What conditions should an excellent employee have? 1. He (she) can report the work progress to me on his own initiative, which makes me very clear.
Working process control is an important responsibility of managers, but it must be based on positive feedback from employees. After the division of labor is clear, an excellent employee should take the initiative to report your work progress to the boss, so that the boss can grasp the working speed, task completion and current difficulties of each group. Only by mastering these conditions can your boss allocate various resources more accurately and efficiently, so that the whole department can do things most effectively. Here, the initiative of communication and the timeliness of feedback shown by an excellent employee are very important to the boss. And many times, employees are mostly waiting for the boss to ask questions. If so, it's putting the cart before the horse. In this feedback process, there is a trap to be mentioned, that is, subordinates can't always report with problems, can't report in detail or ask for instructions, and especially can't let things within their responsibilities overlap and be decided by the leaders. They should report more plans and thoughts they have studied.
Second, he (she) answered my question clearly, which reassured me.
Information collection is another important responsibility of managers, and it is also the most direct grasp of employees' working status and results. Managers need to communicate with employees regularly, confirm whether the work objectives are deviated, whether the work progress is good, and fully grasp the work status and results of employees. Therefore, when your boss asks you about your work progress through walking management, the behavior itself is both supervision and guidance for you. At this point, when the boss asks about a job, if you say something like "I don't know, it's someone else's responsibility", it will be interpreted by the boss as you shirk your work in front of him, regardless of whether the work item is really double shift. This answer is really a headache. On the contrary, if you can give a clear and accurate answer and make necessary supplementary explanations for the results, even if you are not responsible for your work, you can provide the boss with a direction to look for and reassure him. Never say "I don't know" in front of your boss in the workplace. It is not easy to do this. It requires you to bend down and do the work thoroughly, be familiar with all aspects of the work, and form the habit of summing up in stages.
Thirdly, he (she) can enrich himself/herself through active learning, understand what I said and make me relaxed.
I don't know if you have paid attention to it. In our work and life, we are all coding, transmitting, decoding and feeding back information. The first two links are mainly about what the task sender does, and the last two links are mainly about what the task receiver does. In today's information explosion, it is not difficult to find that people basically adopt the "three choices" mode of selective acceptance, selective abandonment and selective rejection of the information they come into contact with. Therefore, many tasks assigned by superiors and definitions of work results will be translated in the process of passing them on to employees (translation can be divided into fidelity and distortion). If the boss and employees are in the same conversation channel, both sides can fully understand each other and get work results quickly; If the boss and employees are not in the same channel, a lot of information will not be understood and implemented, which is also where many bosses scratch their heads. So, what will an excellent employee look like? He will constantly learn (even imitate the advanced) from the height of industry knowledge, professional skills and thinking, and enrich himself, so that he can understand the description of work objectives, the planning of work methods, the definition of work results and the comprehensive consideration of the plan at the first time. Through persistent study, he will certainly have a good performance, reduce the workload of his boss and make department management easier.
He (she) can accept my criticism and never make a second mistake, which makes me feel at ease.
Everyone's growth is multi-stage and multi-level, not necessarily spiral. Many times, most people are trapped in a plane and circle around the problem point, so they have not achieved much. Personally, I think this is because we have not found an effective solution to the key problems. We often say that we can do things well at once, but not many people can really do it. However, if we can learn from mistakes, find shortcomings from lessons and turn disadvantages into advantages, such employees are also rare. In today's fierce market competition, enterprises don't have much time to train employees calmly, and they can't afford the time and opportunities. Therefore, reducing the number of mistakes made by employees at work is equivalent to reducing the training cost. In the process of reducing the use of mistakes to cultivate people, the efforts of enterprises are on the one hand, and personal understanding and diligence are more important. An employee who can accept the boss's criticism, find reasons from himself and not make a second mistake will greatly save the boss's mind and greatly reduce the training cost of the enterprise. However, on the other hand, this kind of training is not easy, because such employees need to work very hard, see a little knowledge, and draw inferences from others.
He (she) can help others when he (she) is not busy. My department is very efficient.
As the old saying goes, soil helps soil become a wall, and people help people become kings. From ancient times to the present, cooperation is the only magic weapon for a team to achieve success and honor, which all bosses hope employees can achieve. Every boss hopes that his talented individuals can boldly put forward their own plans when everyone is at a loss. I hope that these people can stand up bravely when they are too busy or at critical moments, and they can make effective contact and ties with colleagues in the department after completing their duties. Through cooperation, everyone's work energy can be exerted and they can win honors for departments and individuals. An employee with a big picture is not only a fresh force in the department, but also has the basic qualities of an excellent manager. In a team, what everyone can do is to establish the achievements and honors of the department. No one wants to share achievements and honors with negative people. Therefore, if you can't be a positive factor in the team, you will inevitably fall into a negative factor in the team, and each of us must make our own choices.
Remarks: The theme of the above article comes from Mr. Yu Shiwei's speech.
What qualities and conditions do you need to be an excellent tour guide? 1 You must have the basic knowledge of tour guides, such as transportation, ticketing and hotel knowledge.
2. Good tour group skills.
3 Good communication skills
4 Language and language ability
Basic knowledge of architecture, including gardens and temples.
Basic knowledge of religion, such as Buddhism.
7 knowledge of tourism geography
8 knowledge of nationalities and folk customs
After passing the national tour guide qualification examination, you can be listed as a tour guide after performing certain procedures, but this does not mean that you can become an excellent tour guide, because passing the examination does not mean that you have the actual tour guide ability, and there is a considerable gap between the two. Tour guides have a lot of technical things. To master these skills, you need to hone in practice and learn from others in practice.
How can a good tour guide improve his practical ability?
A good tour guide should communicate with tourists emotionally. If the communication is good, the tour guide and tourists will be intimate and closely linked, and the difficulties will become easy to solve; If the communication is not good, tourists will avoid the tour guide, and the relationship between them will become more and more rigid, even to the point where tourists can't accept the tour guide service, and finally break up in discord. A good tour guide can stimulate the whole group's mood, for example, a funny joke can narrow the distance with tourists. Even if there is an accident, a good tour guide can solve it smoothly.
Second, a good tour guide should have a high level of oral expression and be familiar with local customs; Tour guides who take foreign tours or go abroad must be proficient in foreign languages.
Thirdly, a good tour guide should have extensive cultural knowledge. Different tourists have different needs for cultural knowledge, so the cultural knowledge of tour guides should be comprehensive: war, weapons, ancient documents, archaeological excavations, garden architecture, religious beliefs, literature and art, folk customs, self-cultivation, medical and health care, diet, entertainment and fitness, costumes, hats, singing, flowers, birds, fish and insects. ...
In a word, a good tour guide is not necessarily an expert, but he will be a saint who can communicate feelings and express himself in a high level of language.
The above is taken from the Internet for your reference. As an ordinary tourist who loves to travel, I have been to many places in the country many times. I think a good tour guide must be patient and communicate well with guests. Patience is essential; Then there is a smile. Even if you are not eloquent, a friendly smile can easily make guests like you ... other skills have been clearly stated above. In a word, you will learn a lot of valuable experience from your long-term work.
Strive to do a good job as a tour guide.
Tour guides are front-line receptionists. The overall quality and service quality seriously affect the social reputation of tourism enterprises, and are also directly related to the image of a country or region. Doing a good job of tour guide requires the comprehensive supervision, education, training and coordination of tourism administrative departments, tourism colleges, tourists and travel agency enterprises. In particular, it is necessary for tour guides to always focus on the needs of tourists and make great efforts to improve their comprehensive quality. Personality charm is a magic weapon to infect tourists. A tour guide must have a certain prestige as the basis to lead a good team. Prestige is built by the personal moral quality and personality charm of tour guides, and personality charm is a magic weapon to infect tourists. Tour guides must do well in four aspects if they want to have the personality charm that infects tourists:
First, grasp the value orientation and have centripetal force. The tour guide is fully responsible for the activities such as food, accommodation, transportation, shopping and entertainment of the tour team. They must be the backbone of tourists, always stand in the position of tourists, distinguish right from wrong, find the right value orientation, and don't go with the flow.
The second is to keep in mind the job responsibilities and have immunity. Whether you can manage your money well is the touchstone to test the power of principle and the weight star to measure your personality charm. The key is to be cautious and always tell yourself that everything comes from the hearts of tourists.
The third is to strengthen professional quality and have self-control. The root of individual tour guides' mistakes lies in their inability to withstand all kinds of temptations and lack of internal determination. It is necessary to strengthen moral cultivation and world outlook transformation, firmly hold the tourists' defense lines of principle, ideology and morality, laws and regulations, never reach out and never deviate from the rules, embody high-level professional ethics everywhere, always show the real service skill level, and truly win the trust of tourists.
Fourth, the hospitality is fair and equal, with affinity. It is very important for tour guides to provide face-to-face services for tourists for a long time, to keep a correct attitude, to handle all kinds of relationships harmoniously, to learn to respect, be considerate and care for every tourist, and to organically combine comprehensive and targeted services. Don't criticize the ideological fluctuation of some tourists, don't satirize the shortcomings of a few tourists, and don't stand by and watch the difficulties encountered by individual guests.
Youth vitality is the basis of stimulating leisure.
The key to improving tourists' satisfaction is to stimulate tourists' interest in tourism. In order to keep tourists full of energy and high interest in the whole tourism activities, tour guides must be full of youth and vitality, and have good incentive and induction functions.
The first is a vivid explanation. It is necessary to arrange colorful programs and beautiful stories, mourn historical sites and cultural relics with touching emotions, and fully consider the personal and property safety, tourism psychology and individual meticulous life service of tourists.
Second, we should know all kinds of situations in the whole process of tourism in detail and master the methods of effective communication with the tourism team in time. To lead, organize and guide the team successfully, we need the mutual support of the tour guide team (full-time escort, team leader, local escort, commentator, etc.). ), drivers and tourists. It is necessary to know the situation in the process of tourism in detail, master the channels and methods of telling drivers, heads of delegations and tourists what they have learned, and take more active measures such as encouragement and persuasion to guide everyone to successfully complete tourism activities.
Third, we should always care about the lives of tourists. We should mingle with tourists and stimulate their enthusiasm for traveling with our own practical actions. We should have self-knowledge, strive to overcome personal shortcomings, give full play to our own advantages, and put the collective interests of all tourists and the successful completion of the tour group's tasks in the first place. We can always encourage tourists to face difficulties and dangers bravely, let them smile when discouraged, get necessary foreign aid in difficulties, improve the morale of the team, and let tourists always have confidence in themselves. We should be good at improving cohesion and morale, enhancing the spirit of unity and cooperation of tourists and winning the support and help of tourists.
Observation ability is the foundation of quality service.
Keen observation is the basic requirement for tour guides under the new situation, which is helpful for tour guides to choose the right time to serve customers and make predictions about tourism activities. Through timely service and correct judgment, tour guides can ensure excellent reception service. Tour guides should pay attention to the accumulation of three aspects:
First, pay attention to summing up. Tour guides should learn more about, learn and exchange their travel diaries and work summaries with others, so as to make them regular behaviors and good work habits. Diary and summary are the sources of experience, which can help tour guides solve and predict problems by learning from previous successful cases of tour guides, and also enhance their self-confidence in their work.
The second is to take the group. Tour guide skills can provide a basis for determining the needs of tour guides, learning tour guide art can determine what can be done, and understanding tourists' travel motives is helpful to complete the established tasks. Mastering the tour guide's practical observation ability can make the tour guide make a travel plan, coordinate the use of various forces of the tour team and achieve the expected tour effect.
The third is orderly organization. Organizing observation can make tour guides care about tourists, make tourists actively cooperate with accompanying personnel and relevant departments of tourism reception, implement tourism plans in an orderly manner and carry out tourism activities smoothly. To keep organizing observation, tour guides must personally participate in various activities, serve the team and tourists, and care about tourists' interests, motivations and preferences.
Forever vitality is the guarantee of work innovation.
If the tour guide has no vitality, he will be careless and depressed, and his work will be lifeless and boring. If a tour guide is full of energy, he can blaze new trails and strive to create a new realm of new ideas, new methods and new skills. Tour guides must do three noes if they want to stay young forever:
First, face up to difficulties and not be discouraged. During the tour guide's tour, due to the lack of communication and trust, some things like "taking the blame", suffering indignities and not being understood often appear. We must bravely face these grievances and misunderstandings and treat life and work positively rather than negatively.
The second is to bravely carry heavy burdens and not bow. The task of tour guides is very heavy, and new situations, new problems, new tasks and new jobs are emerging one after another, which is very stressful. We should forge ahead with a heavy load, never bow before pressure, make comprehensive consideration and coordination with abundant energy, physical strength and intelligence, and strive to promote the smooth development of tourism.
The third is to be brave in pioneering and not flinch. Tour guides should not be confined to the old routines and methods of the past, and should not be bound by the rules and regulations of the tourism industry. They should be willing to learn new ideas from all walks of life and constantly accept new things from the actual needs of tourists. They should show an innovative ability and spirit in their work, dare to break through the routine, dare to experience and dare to be the first in the world. We should always think about whether tourists are more satisfied, whether tourist routes can be constantly updated, whether tour guide methods can be continuously improved, and whether reception services will be more practical.
Improving talent is the key to success.
Talent is a comprehensive reflection of knowledge, experience, ability and work level. In order to be widely welcomed by tourists, tour guides must strive to be distinctive and have a level of service; To meet the actual needs of the tourism industry, we must have noble professional ethics and super service consciousness, and always maintain vigorous energy and a clear head; To conform to the development trend of tourism, we must constantly master modern scientific and technological knowledge, keep pace with the times, and have an international vision and strategic thinking. The comprehensive quality of tour guides is the primary guarantee of all this. Only by constantly improving their talents can tour guides make a difference.
To improve their talents, tour guides must work hard in two aspects: First, do everything possible to enrich their knowledge. As a teacher of tourists, tour guides should be familiar with astronomical geography, Chinese and foreign history, customs and other aspects of knowledge. In order to be truly qualified for the post, tour guides must diligently study historical geography knowledge and tourism literature, extensively dabble in Chinese and foreign folk customs and exotic customs, constantly expand their work horizons and knowledge fields, strive to be scholar-type tour guides and strive to become experts in the tour guide industry.
The second is to make full use of existing knowledge and skills. How to use relevant knowledge according to the psychological characteristics and actual needs of tourists of different nationalities and races, how to comprehensively use the existing knowledge of historical geography, poetry and literature, artistic aesthetics and scientific management to serve tourism activities and tourism teams, how to treat tourists of different occupations and ages differently, give full play to the service technology and tour guide skills mastered, and improve the work level and tourist satisfaction are the difficulties and challenges that tour guides always need to deal with.
Founding reputation is the core of self-realization
Fame is not self-styled, but is recognized by the industry and the "word of mouth" of tourists. Tourists have the most thorough understanding of the thoughts and behaviors of tour guides and the ability and level of tour guides, and have the most say. Fame will greatly stimulate and promote the work of tour guides, bring better economic benefits to the tourism industry and tour guides themselves, help socialize and maximize the personal value of tour guides. The casting of fame needs to start from consolidating its comprehensive quality, with excellent professional ethics and profound knowledge of tourism culture, high tour guide service skills and strong personal physical fitness.
What it takes to be an excellent company employee! Writing background: I am busy recruiting new employees recently, and I am also taking new apprentices. In order to make them change their mentality from school to work, a topic was organized at a regular meeting of departments: what are the excellent employees of the company and what are their requirements? I hope they can get some growth and gains in their thoughts during this discussion. I summarized the discussion and put it here to share with you. At the same time, I also hope that I can start a new growth like my newly graduated classmates. The title of this essay is: What does it take to be an excellent company employee? You can leave a message if you have anything to add and communicate after reading it. ^_^。 What professional qualities do you need to be an excellent company employee? Clear work goals, consistent with company and team goals. N Make clear the importance, urgency and goals of the work, and make clear your own goals. Can n bring value to the company? Work attitude n Good sense of responsibility, diligence, problems, not shirking responsibilities, actively solving work responsibilities, and pursuing Excellence (the purpose of work is not only to solve problems, but to sum up learning and improve work efficiency. Honest and trustworthy, finish the work on time. NBe is proactive, optimistic and cheerful. Pay attention to teamwork and collective honor. NUnite (helpful, sharing, caring for others, driving the whole team to grow). Good self-motivation and learning ability will lead the whole team to grow. Good at thinking and deep. Talk less and do more. Be bound by company rules and regulations? Work skills n Be good at communication, discover and learn from others' advantages, improve your ability n Good work habits, good working methods, make full use of resources n Be good at summing up and planning, sum up your own growth, shortcomings and goals, only when you have goals can you be motivated n Make clear the requirements of your current job skills, and have the corresponding ability n Learn and practice your skills in the industry to improve work efficiency. What are the difficulties that prevent you from becoming a good employee? After summarizing the topic of this discussion, I read some related materials on the internet. One of them is very well written, but unfortunately I can't remember the website. I can only record what is described in the article here. See below for details: Many people will be used in enterprise operation, such as those with good personality and popularity, strong professional ability and eager to learn. The author believes that, according to the degree of importance, excellent employees should have: first, high loyalty, loyalty to the company, recognition of corporate values, and the ability to share joys and sorrows and develop together; Second, correct attitude, initiative, studious and enterprising, willing to do and willing to do, knowing what to do, what to do and what not to do, which has great development potential; Third, strong professional ability, independence, skill and continuous improvement. These three elements are all important and indispensable. There used to be an old employee who was nice, but he was fired. What is the reason? The author thinks that the professional level is not improved enough and the progress is too slow. There is little difference between a few years and just coming in, and it can't keep up with the development speed of the times (customers and companies), so it must be eliminated and had to be beheaded by Masu with tears. There are many criteria to judge whether an employee is excellent, but I think the most fundamental thing is whether he or she can create value for the company. How much value has it created? Is it value for money, value for money, or "value for money"? Everything else is fake. No matter how red it is, it is useless. The company does not support people, but only builds a platform for actors to sing operas and play their roles well. If you can't play the role well, the audience won't buy it, so they have to let the actor step down and replace him. There is no other choice. Only by playing a good role and doing their job as best as possible, can the company benefit, the audience can buy the company's account, and the business will become more and more prosperous. The owner of the troupe and the actors share the same interests and complement each other. Only with the concerted efforts of Qi Xin can we ride the wind and waves in the fierce market tide and remain invincible. "Kill" those "good guys" who are average in professional skills, slow in running and poor in performance, and let enterprises go into battle lightly. With a first-class cast, your play will be better and more lasting.
What does a good salesman need? First, the correct concept and mentality of excellent sales staff
Question 1: What are the key factors that determine the success of a salesperson?
Think, ask and answer.
Explanation: The 20/80 Rule of Successful Salespeople
Overcome the salesman's fear of failure
Improve the self-confidence and self-worth of salesmen.
Salesmen must have strong ambitions.
Salespeople must have full confidence and knowledge of products.
Sales staff must have a high degree of enthusiasm and service.
Salespeople must have extraordinary affinity.
Sales people must be responsible for the results.
Salespeople have clear goals and plans.
Second, how do excellent salespeople develop and accept potential customers
Question 2: What is your experience in contacting and developing new customers?
Think, ask and answer.
Explanation: Let customers pay 100% attention to us.
Key points of telephone development customers
Matters needing attention in visiting customers
Third, how do excellent salespeople build affinity with customers?
Question 3: What do you know about how to establish a good relationship with customers?
Think, ask and answer.
Explanation: Affinity is equal to the basis of selling property.
Affinity establishment method
Synchronization of sexual mood, intonation and speech speed, and physiological state.
Framework method for synchronous integration of language and characters
4. How do excellent salespeople introduce their products?
Question 4: Can you clearly state the purchase point of your product and the advantages of the company?
Think, ask and answer.
Explanation: The product introduction with special design is 20 times more efficient than the product introduction without design.
Product introduction method
Preframe/Hypothetical Grammar/Decreasing Introduction
Find out what interests/listening skills customers care about most.
Interactive introduction/visual sales/hypothetical trading method
5. How do excellent salesmen eliminate customers' resistance?
Question 5: What is your experience in eliminating customer resistance?
Think, ask and answer.
Explanation: Customer resistance is normal, and customer resistance is to ask you questions.
Seven Common Resistance and Countermeasures
Silence/excuse/criticism/question type
Subjectivity/doubt
Methods and skills to deal with resistance
6. How do excellent salesmen make a deal?
Question 6: What do you think of how to conduct a successful transaction?
Think, ask and answer.
Explanation: Three mistakes to avoid when closing a deal.
Key points of eliminating customers' resistance to price
10 closure methods
Use customer recommendation to find new customers.
How do excellent salespeople plan and manage their time?
Question 7: How do you plan and manage your time?
Explanation: Nine Secrets of Time Management
Correct concept of time management
How to make a daily/weekly/monthly plan
Eight, how do excellent salesmen deal with bargaining?
Question 8: What is your experience in dealing with bargaining?
Think, ask and answer.
Explanation: the reason for bargain hunting
Common conclusion killer
How to deal with the problem of bargaining?
The Transformation Strategy of Price Objection
How do excellent salesmen improve their sales performance?
Question 9: How did you improve your sales performance?
Think, ask and answer.
Explanation: Sales must be "intentional"
Sales must be innovative.
Sales must compete.
Sales must be vigorous.
There are three factors that affect success: mentality, opportunity and courage.
Ten commandments of sales and two main points of sales
Sales process