For example:
Friends invited to speak: in view of the advantages and disadvantages of our residential units and other related issues, the company will hold a home consultation meeting on weekends, and there will be excellent designers to provide you with one-on-one reference opinions. When do you think it is convenient for you to attend the morning or afternoon?
As a result, many people said, no time, sorry, I have to pick up the children?
If you change the wording slightly, you may have unexpected effects:
Hello, Sister Li, there are shortcomings in the apartment type of our community. The company will hold a house purchasing consultation meeting at the weekend, and excellent designers will gather together. 1 month will clarify the project type, which will provide you with one-on-one free reference opinions. One more idea, one more suggestion, and more understanding of the home improvement market are all your full gains! Every minute of communication is precious. I want to know whether you will attend in the morning or afternoon.
▍ Say what customers are interested in and try:
1, Benefits of customers: Be sure to clearly explain the benefits of customers, and be brief. Don't ramble, just pull some useless things. Everyone will take out paper and pencil, write what they want to say, skillfully recite it, one minute version, five minutes version, 30 seconds version, and do a good job seriously. There will be many surprises.
2. Let the customer make a choice, but don't let the customer think: the customer chooses morning or afternoon, and chooses 1 or 2 o'clock, so don't let him think, what time is it in the morning or what time is it in the afternoon, which is a big concept of failure. Oh, I have suffered a lot in this respect!
3. Talk to another self: I often do this. For example, I'm going to visit a client today. The night before, I would take out a pen and paper and have a round of self-entertaining dialogue: what is the question I asked? Then think about how to answer from the customer's point of view. Will the customer's good answer make the customer disgusted? Will customers be careless? If the customer answers like this, how should I reply? (In fact, this is the advantage of being prepared. You can solve the problems you can think of in advance and truly communicate face to face. In fact, our brains are not that fast. We have to listen to each other and think about the next topic. In that case, we might as well make preparations in advance, right? Please add teacher Huang Huichao (Huang Caishen) to WeChat: 469846900 Tik TokNo. :hcs88。
4. The speech is constantly updated: I feel that the customer is not interested in what I said today, so I will change the original speech again, meet for the second time, try again, fail for the second time, change it when I come back and try again for the third time? Until the two sides communicate and feel the atmosphere is quite good, then it will be successful!
Here, I recommend five opening remarks of telemarketing to relieve your worries.
As an excellent telephone operator, when you call a customer for the first time, you must introduce yourself and the company within 30 seconds to arouse the customer's interest and make the customer willing to continue talking. That is, the salesman should clearly let the customer know the following three things within 30 seconds:
1. Who am I and what company do I represent?
2. What's the purpose of my calling the customer?
3. What's the use of our products for customers?
Speech skills 1: direct opening method
Shop assistant: Hello, Miss X/Sir? I am a home consultant of XX brand. I disturb your work/rest. Our company is doing market research. Can you do me a favor?
Guest: That's all right. What is this?
? Customers can also answer: I am busy, or in a meeting, or refuse for other reasons.
Caption: Teacher Huang Huichao (Huang Caishen) Shu Da Mattress, Qumei Home Furnishing and Kyocera Third Guangdong Weizhen Group Joint Training Site!
The salesman must interface immediately: I'll call you back in an hour. Thank you for your support. Then, the salesman should take the initiative to hang up!
When you make a phone call an hour later, you must create a familiar atmosphere and shorten the sense of distance: hello, Miss X/Sir! My surname is Li. You told me to call 1 hour later? )
Speech art 2: introducing others
Salesperson: Hello, Miss X/Mr., I'm a property consultant of XX, XX brand. Your good friend XX is a loyal user of our company. He suggested that I call you. His family also ordered our brand products, and he was very satisfied with the effect, so he felt that our family also met your needs.
Customer: XX? Why don't I listen to him?
Shop assistant: Really? I'm really sorry. I guess Mr. X didn't come recently for other reasons. Let me introduce him to you. Look, I'm in a hurry to make a phone call. Please add teacher Huang Huichao (Huang Caishen)' s personal WeChat: 469846900 Tik TokNo.: hcs88.
Guest: That's all right.
Shop assistant: I'm sorry about that. May I give you a brief introduction to us?
Speech 3: Self-reported Open Law
Shop assistant: hello, miss x/Mr x, I'm a property consultant of XX, XX brand. However, this is a sales call. I don't think you will hang up right away!
Customer: selling products, cheating. I hate salesmen!
Customers may also answer: What are you going to sell? If so, you can directly intervene in the introduction stage of home business)
Salesman: Then I really have to be careful not to let you add another annoying person, hehe.
Customer: Hehe, young man, very humorous. What products are you going to sell? Tell me about it.
Salesman: Well, the brand expert group of our company is doing a market survey recently to find out what decoration style customers are most interested in and where they want to change rooms. I wonder what kind of decoration style you like?
Speech 4: Deliberately picking faults with the opening method.
Shop assistant: hello, miss x/Mr x, I'm a property consultant of XX, XX brand. How have you been recently? Do you still remember me
Guest: OK. Who are you? !
Salesman: Well, I'm a property consultant for XX and XX brands. You called us a month ago and we measured your room once. I'm calling you this time to ask what kind of decoration style you like. Can we recommend the same scheme to you as your apartment?
Customer: You have the wrong number. I didn't ask your advice.
Shop assistant: No way. Is it because my client's return visit file records are wrong? Excuse me, are you the owner of XX Community?
Customer: I am the owner of XX Community.
Speech 5: Pretend to be familiar with the opening method.
Shop assistant: Hello, Miss X/Mr., I'm the home consultant of XX, XX brand. How have you been recently?
Guest: OK. Who are you?
Salesman: No way, Miss X/Mr., you are forgetful. I'm XX. You should pay attention to your health when you are under pressure at work. By the way, last time you came to see our customized apartment plan. Do you think the effect is good? Recently, our designers put forward several different design schemes for the same apartment. I wonder if you are interested?
Customer: You may have the wrong number. I haven't been to your company? Please add teacher Huang Huichao (Huang Caishen)' s personal WeChat: 469846900 Tik TokNo.: hcs88.
Salesman: I won't make a mistake about the customer's return visit file. Miss x/sir, I'm so sorry! May I introduce our company and the same scheme as yours to provide some services?
Customer: It seems that you care about users. Please introduce yourself.