If you don't want to turn on the heat preservation mode in the hot water kettle, you can press and hold the ON key to turn off the health preservation mode. If the kettle still displays "19c", it is suggested that you first check whether the power supply and wiring of the kettle are connected properly, and then check whether the temperature sensor at the bottom of the kettle is damaged or needs cleaning. If the above methods can't solve the problem, I suggest you contact Jiuyang after-sales service center or customer service for professional help.