How to start communication with new customers and what to say when meeting for the first time are the problems faced by every staff member with this kind of business ability, because they will inevitably meet in the process of interacting with customers. So how do you start communication when you just know a customer?

How to start communication with new customers 1 communication methods for first-time customers (1) Introduce yourself.

-Account managers should not get stage fright when introducing themselves. They should not be supercilious, nor should they be supercilious. They should trust and respect each other. Self-confidence is the key to marketing success.

-When introducing yourself, introduce your full name. You can't call yourself Mr. or Ms., nor can you introduce your title. You can tell each other your occupation. In view of the national conditions in China, if you want the other party to know your position so that the other party can address you, you can solve this problem by handing in your business card, and then hand it in with both hands after introducing yourself.

-not only introduce your name, but also provide useful information to customers, so that it is easier for both sides to continue the next topic without being too embarrassed. At the same time, this information can also play a suggestive role for customers and pave the way for future business contacts. For example, "Hello, Manager Zhang! This is Guo from the bank. I have been working in the customer service department. This is my business card. " Concise and clear, clear meaning, giving people a sense of skill and freshness.

How to communicate with customers for the first time (2) Determine the appropriate conversation topic.

If there is still time and possibility to talk with customers, determine a topic of conversation according to the previous understanding of customer information. Generally speaking, account managers play a guiding role in this kind of dialogue, and customers are generally in a passive communication position. Therefore, the account manager should attract the topic of conversation to the things that customers are interested in as soon as possible.

-Avoid talking too much about specific products, giving others the impression that they are easy to sell. You can choose some related topics according to your occupation.

-Use local materials. If you don't know much about the customer's preferences, the things on the customer's desk are very useful and can reveal the owner's personality, hobbies and style. Quietly paying attention to what is put on it and where it is put will be very helpful for you to choose a suitable topic.

-Avoid sensitive topics. Sensitive topics are easy to cause controversy, even if both sides do not show it, it will destroy the harmonious atmosphere and cause psychological resistance of customers. Especially don't talk about religion and philosophy. Not to mention the topic of customer privacy, such as customer's physical condition, age, income and so on.

-a wide range of topics. Choose some topics that can easily lead to comments and discussions, and broaden other fields.

Communication methods for meeting customers for the first time (3) Skills for talking with customers for the first time.

-Learn to talk in cliches. Rhetoric is a transition made by strangers to avoid silence after meeting, such as "It's snowing heavily today, so I dare not drive too fast". It not only made a good opening speech with words, explained the reasons for their arrival at the moment, but also made customers realize that they were in urgent need and recognized this persistent spirit.

If you are introduced by others, it will be the most effective cliche to talk about familiar people when you meet for the first time: "Li Xin asked me to say hello to you for him." The two sides will soon have the same topic, and will not have nothing to say because of strangeness.

-Speak less and listen more. Through conscious guidance, let customers talk more and be a listener. Don't interrupt the customer. When talking with customers, keep your eyes on each other's noses. Don't look around, let customers feel that you are not paying attention.

-Good at asking questions. In the process of listening, ask questions to customers from time to time. The question should be novel and easy to answer, which will stimulate the motivation of the customer's conversation and show that you are very interested in the customer's conversation. For example, if a customer mentions that he is from Hangzhou, you can ask, "The West Lake in Hangzhou must be beautiful, right? I haven't been there. " A customer may introduce his hometown to you with great interest, which should be a fortune to him.

-Don't generalize. When talking with customers, avoid boasting and empty talk, and show the sincere and steady style of the account manager through the actual theme, giving customers a practical feeling.

-Don't talk too deeply about a problem. If the topic is too deep, it will bring danger to the account manager. First of all, it may expose its lack of knowledge on this issue. Second, it may cause inconsistency with customers' views on the problem. Third, it is possible to deviate from their ultimate goal.

-Don't be stubborn. When there are differences with customers, you can choose to introduce the topic skillfully to avoid bargaining or even disputes with customers. Always remember that you are marketing, not testing the truth.

-The way of talking should be adapted to the personality and emotions of customers. Some customers are conservative, so don't be casual. For extroverted customers, you can show a little humor at an appropriate time, but you must not overdo it, because this is only the stage of understanding, not the establishment of friendship immediately.

Communication methods for meeting customers for the first time (4) Skills of saying goodbye to customers.

Generally speaking, the first meeting time should not be too long. Choosing the right time and way to say goodbye to customers will leave a good impression on customers.

-Say goodbye when the customer has other guests. When a customer has other guests visiting, unless your conversation with the customer is very urgent and important, you should say goodbye to the customer immediately even if you haven't finished talking with the customer. When you say goodbye, don't forget to smile at the new guests of the customer to show politeness, which will satisfy the customer.

-When the conversation with the customer is over, you should take the initiative to say goodbye. At the end of your prepared topic, take the initiative to say goodbye, avoid the blank of discussion, and at the same time avoid being caught off guard by the new topic put forward by the customer.

-When the other person is tired, you should say goodbye. When you feel that the customer no longer wants to continue this topic, you should say goodbye in time, even if you don't know the reason of the customer's burnout, you should not continue talking with the customer. If it is your reason that causes the customer's burnout, it can make up for your mistakes in the conversation, and the customer will think that you are not a very annoying person. If it is caused by other reasons, customers will feel guilty because of your voluntary resignation, laying the foundation for the next communication.

-Don't procrastinate when saying goodbye to customers. The farewell language should be simple. Thank customers for getting up and saying goodbye, and try to prevent customers from going out.

I just met a customer how to start communication 2 1. Profession wins the trust of customers: First of all, your people contact customers, and we can't change their appearance, but we can change our own quality and professional level, which is very important. Needless to say, you need to pay attention to gfd, which is the most basic of sales. What I want to say here is to rely on your professional level to win the trust of customers and make them believe in you.

2. Interests impress customers: When we sell products to customers, we can't try our best to show them to customers, nor can we just keep saying how good the products or services are, so we can't impress customers. What he cares about is what your product or service can bring him. What are the advantages over others?

Then at this time, our sales staff will "do whatever they want" and try their best to sell "benefits" to customers, repeatedly explaining that the biggest profit that selling this product can bring to customers is to provide customers with a financial path and development opportunities, which is a win-win situation, thus arousing customers' interest and making the negotiations go smoothly.

3, attitude infects customers: it is not easy to talk about customers, we must be mentally prepared. Even if people fall down, our faith and spirit cannot be broken, so it is also very important to talk about customers. Always keep a positive and optimistic attitude, don't carry emotions from one family to the next, be full of passion and vitality, and show your broad mind and firm attitude and will in front of customers. Customers can refuse your products, but they can't refuse you as a friend. They should have this idea.

4. Emotions touch customers: people are emotional animals with flesh and blood, and so are customers. Some customers may seem indifferent, and you will not cooperate if you visit them two or three times, but maybe you will succeed if you persist. Customers may not only compare your products, but also examine your character, so learn to touch customers with emotions.

5. Persuade customers with actions: not only to touch customers, but more importantly, to be good at actions and be good at thinking for customers. Don't just think about getting customers to buy goods, but also find ways to help customers sell them. There are some practical ways to help customers achieve sales.

Helping customers here can mean you help him sort out the inventory, help him rearrange the display, help him put up posters, help him plan promotional activities and so on. Don't think that doing these little things has nothing to do with letting the boss make your products. In fact, it is very likely that one of your actions touched him and persuaded him, and he made your product.

How to start communicating with new customers 3 10 Communication skills with customers.

1. Remembering the other person's name can make people feel happy and have a sense of satisfaction, which is a very useful magic weapon in communication. Remembering the customer's name is more effective and can impress the other party than any kind words.

2. Understanding each other's hobbies and psychology is the premise of good communication with others. Only by understanding and mastering each other's psychology and needs can we be targeted in the communication process and properly cater to their interests. The other person may regard you as his confidant, and the problem may be solved better or at least you have succeeded half way. For example, you can talk to the elderly about health, talk to young women about children and pets, and if the customer likes to talk about football, you can talk to him about recent events.

3, chat with customers to avoid professional vocabulary, easy to understand. Blind use of technical terms can easily make people feel flashy and sharp-edged.

4. Avoid denying each other's behavior. Customers who meet for the first time are afraid that others will ask some subtle questions to deny their views. Therefore, account managers should try to avoid denying each other's behavior, so as to establish good interpersonal relationships.

5. Understand the evaluation expected by the other party. Everyone wants others to evaluate themselves well, so the account manager should think what the customer thinks, say what the customer wants to hear, and be an understanding person.

6. Watch your expression. A person's inner thoughts often appear outside and are exposed in the expression. The account manager should keep a professional smile and a focused look when listening.

7. Pay attention to the subconscious behavior of customers. When exchanging business cards, if the customer's hand is shaking, it means that he is very nervous. This is not a good opportunity to make friends. You can talk about other topics first to help customers relax.

8. Praise customers appropriately. For example, when learning that a customer hasn't come home for three Spring Festival holidays, the account manager can praise him: "You are really a modern entrepreneur, and your professionalism can be called the industry *."

9. Getting closer to each other's physical distance will not produce beauty, but will only produce a sense of alienation. Therefore, when communicating with customers, account managers should look for opportunities to get close to customers.

10, listening or listening in communication, we should pay full attention to the importance of "listening". You can be good at expressing your own views and opinions, grasp the hearts of customers and let them accept your views and opinions, which is only half the success of your communication; The other half of success is being good at listening to guests. Whether a person can listen is an important sign of whether he can communicate with others, whether he can really communicate with others and whether he can be a loyal listener.

At the same time, let the guests know that you are listening, whether it is praise or complaint, you must take it seriously. In the process of talking, customers will be moved by your listening attitude, and will agree with your personality, laying a good foundation for your next explanation.