Consumers are dissatisfied with the service of the merchants and give bad reviews to the hotels. It can be said that this is their own right. Every one of us will inevitably stay in a local hotel when traveling on business or the like. After we stay in the hotel, we will have an evaluation of this hotel, which is also the best means to improve the quality and service of the hotel. In the face of their own problems, we should actively improve, even if consumers misunderstand for a while, we should also do a good job of explanation and communication with sincerity. ? How to face the bad reviews of consumers not only reflects the importance of consumers' rights and interests, but also highlights the business wisdom of merchants, which is more related to the development of their own businesses. ?
Many people think that they can't give bad reviews now. If you give it to them, you may be bombarded by phone calls, and things that are forced to give praise also happen from time to time. No matter what industry it is now, it seems to be right. Like? Everyone has great persistence, but in any case, bad reviews should not be an excuse for threats and slander.
When hotels treat bad reviews, they should communicate with customers and correct their mistakes instead of threatening them. For the reply of bad reviews, we should not only stand from the customer's point of view, but also not reveal the customer's privacy, insult the customer and avoid the problem. We should also consider that it will not damage the image of our store, and it can also reverse everyone's views. The reply of bad reviews can be regarded as a kind of crisis public relations, which is very difficult and challenging. If only regarded as? Customer service? Same job, so sure? Losing a wife, losing a soldier? It's over. Moreover, humorous and clever replies can give customers a better impression. At the same time, the higher the position of the interviewee, the more customers can feel the attention of the hotel and learn from them. Passerby? Or? Black? Become? Powder? These details can play an important role.
If the hotel threatens its customers, it should seek severe punishment from the relevant departments.