Hotel personal daily work plan 1 how to write?
In the past year's work, with the in-depth understanding of the company's situation and my own growth, I made the following plans for the work of the Human Resources Department:
I. System construction
Strive to complete the preparation of the qualification system of each department before March, including: job description (job responsibility system) and job requirements. The post qualification system is the basic data of recruitment, assessment and salary setting in human resources department, which is very critical. If this system can't be copied from other enterprises, we must communicate with the heads of various departments and formulate a qualification system that conforms to the actual situation of the company and can be used continuously.
Second, in terms of recruitment.
At the beginning of the year, the company's personnel quota was established, and the overstaffed department personnel were cleaned up to reduce staff and increase efficiency. After the completion of this work, the personnel department will control all departments in strict accordance with the departmental establishment and salary budget. At the same time, make good use of various recruitment channels to ensure the company's demand for talents.
Third, training.
1) In order to cooperate with the development of performance management, it is planned to carry out relevant knowledge training for employees above the director level in June or February. To sum up, the reason why the assessment work was not carried out well in 2000 was that most department managers in the company did not understand performance management. Without their cooperation, the evaluation is empty talk. At present, the teaching plan is being compiled and will be reported to teacher Lin years ago.
2) Make an annual survey on the training willingness of middle managers years ago, arrange the trainees according to the needs of managers and the actual situation of the company, and make clear the training purpose of the trainees before training. The personnel department pays attention to the application degree of training content, and effectively combines training with assessment, so that the training can really achieve results.
3) After attending the training course, the company's trainers must come up with training and teaching plans and schemes within 3 days, and conduct internal training for different personnel in different courses to ensure the improvement of the company's comprehensive level. The personnel department is responsible for investigating the training feedback and truthfully giving it back.
4) We can organize the middle level to participate in some outdoor development training, and exercise and strengthen the team consciousness of the middle level through outdoor activities.
5) The company can establish an employee echelon by sending employees to participate in training. When the department manager goes out for training, he appoints an assistant to handle daily affairs, which can not only exercise the ability of employees, but also improve their enthusiasm and gradually reserve talents for the development of the company.
Fourth, evaluation
The evaluation is linked to the company's business objectives and extends from the general manager level to the next level. The deputy general manager signs a quarterly target responsibility letter with the superior, and the supervisor signs a monthly target responsibility letter with the superior, covering business indicators, cost indicators, phased task indicators, etc. , and sign one by one according to the actual situation of each department. After the assessment period, the financial department will provide data, and the personnel department will implement the assessment, control the process, feedback the assessment to the company's top management in time, coach all departments to conduct performance interviews, find out problems, and help all departments to realize communication, so as to facilitate the development of the next work and clarify the next work objectives, thus promoting the completion of the company's overall goals.
Verb (short for verb) pay.
It is planned to implement the functional salary system in-to adjust the enthusiasm of employees and enhance the cohesion of the company by means of the salary system. The specific salary design scheme needs to be improved, but it will be strictly controlled according to the company's budget, and the total monthly salary will be scientifically analyzed to achieve management before and during the event.
How to write the hotel's personal daily work plan II
In order to strengthen the management of hotel service quality and improve the overall competitiveness of the hotel. In order to ensure that the service quality inspection can be effective and the rectification work can be actively implemented, the quality inspection regulations are formulated as follows:
I. Hotel Quality Inspection Organization Network
The hotel quality inspection team (hereinafter referred to as the quality inspection team) consists of a leading group and a working group, and is responsible for inspecting and supervising the service quality and work quality of all departments of the hotel, and putting forward rectification opinions for follow-up assessment.
(1) Leading Group: Team Leader: General Manager. Deputy Head: Deputy General Manager. Team members: chief financial officer, assistant general manager, assistant general manager, manager of quality inspection and training department, and lobby manager.
(II) Working Group: Team Leader: Deputy General Manager. Deputy team leader: manager of quality inspection and training department and lobby manager. Members: Executive Chef, Manager of Engineering Department, Manager of Housekeeping Department, Deputy Director of General Office, Personnel Manager, Manager of Chinese Restaurant, Manager of Western Restaurant and Assistant Manager of Lobby.
Second, the hotel quality inspection project scope
Scope of hotel quality inspection project: project scope.
1, the overall requirements (including the implementation of management systems and norms and the quality of employees).
2. Front office (including switchboard, reservation, check-in, luggage service, wake-up service, checkout, maintenance and sanitation of business center and front office).
3. Rooms (including room service, turndown service, laundry service, mini-bar service, room maintenance and cleaning).
4. Catering (including buffet breakfast service, dinner service, lobby bar service, food delivery service, maintenance and cleaning of catering area).
5. Public * * * and backstage area (including surrounding environment, maintenance of elevator hall in staircase corridor, public * * * toilet and backstage area).
6. Other services (including conference and banquet services, gyms, swimming pools and changing rooms).
Third, the operation mode of hotel quality inspection
Operation mode of hotel quality inspection:
(1) Working Principles of Hotel Quality Inspection Team: Working Principles of Hotel Quality Inspection Team:
Principle 1. On the premise of being familiar with the Interpretation of Classification, Evaluation and Evaluation of Tourist Hotels, the personnel participating in quality inspection should objectively carry out quality inspection with a serious and responsible attitude and the principle of seeking truth from facts, referring to the Interpretation of Classification, Evaluation and Interpretation of Tourist Hotels and the employee manuals of other hotel systems, and obey the work arrangements of hotel leaders and quality inspection teams.
2. The questionable events or inconclusive contents in quality inspection shall be truthfully recorded in the quality inspection form, and personal opinions shall be put forward.
3. Record the work of hotel leaders in real time during quality inspection? .
(2) Operation mode of hotel quality inspection:
Operation mode of hotel quality inspection:
1, check regularly once a week, the participants shall be determined by the quality inspection team leader, and a two-week quality inspection report shall be issued; Check once every two months, led by the quality inspection team leader? The person in charge of the security department and the engineering department or the personnel designated by the department and relevant personnel shall attend to conduct a comprehensive inspection of the hotel's safety facilities, equipment and maintenance, and designate the personnel of the inspected department to make on-site records, issue a quality inspection report, and the quality inspection working group shall make a summary inspection; Spot check once every quarter, invite members of the hotel quality inspection leading group or experts from the industrial and commercial bureau to conduct spot checks on the hotel together with the hotel quality inspection working group, and issue professional reports.
2. During quality inspection, the department shall, in conjunction with the quality inspection working group, send service personnel to the site for inspection.
3. For the problems found in the inspection process, the quality inspection team leader shall designate personnel and the accompanying personnel of the inspected department to make detailed records, so that the inspected department can investigate the causes of the problems.
4. After summarizing the inspection results, the quality inspection team will fill in the quality inspection report for the problems and send it to all departments.
5. The managers of each department fill in the rectification measures and rectification time on the quality inspection report, and sign it for confirmation, and the quality inspection report will be fed back to the quality inspection team.
6. The quality inspection team shall review the results on the rectification plan and quality inspection report, and feed back the results to the quality inspection leading group for review.
7. If the department fails to feedback the results in time or refuses to rectify, handle or repeat the same problem, the quality inspection team will ask the hotel to report it at the regular administrative meeting, and make corresponding economic assessment for the department head as appropriate.
8. Controversial problems in quality inspection should be reported to the leading group of hotel quality inspection for coordination and treatment, and whether to punish them or not as the case may be.
(3) Hotel quality inspection channels:
Hotel quality inspection channels: quality inspection channels: a, direct inspection; B, duty record; C. feedback from other people or departments; D, guest complaints; E, guest opinion form, etc.
How to write the hotel's personal daily work plan 3
With the understanding of the nature of office work and the grasp of the service law, the office has better adapted to the management rhythm of the company in its 20 years of work and fully played the role of the general manager's office. In 2008, the office will continue to adhere to the concept of cooperation and coordination, and do a good job in management guidance and logistics support. While further standardizing the work flow and mastering the service law, we will constantly innovate management and improve performance to ensure the smooth completion of the company's key tasks in the new year.
First, carry out propaganda management and give full play to the role of archives.
In view of the shortage of office staff and a lot of urgent and temporary work, it is planned to merge the back office and archivist positions in 20 10. Continue to run the factory newspaper well, and do a good job in the construction of corporate culture with the enterprise newspaper as the position. Clarify the division of work and post responsibilities, further play the role of archives and books, and actively serve the front line of production.
The second is to do a good job in traffic safety management and strive to improve the service level.
Continue to implement the "three-fixed" vehicle management system, and promote mature management methods such as driver mileage salary and safety allowance. On the premise of investigation and demonstration, do a good job in annual auto insurance. In 2000-2000, we will continue to strengthen the audit and control of vehicle repair and road and bridge fees, strictly manage vehicle scheduling, widen the income gap through close labor remuneration relationship, and then stimulate the enthusiasm of drivers for civilized driving and safe travel, so that the team work will reach a new level in 2000-2000.
Third, give play to the coordination function and unite the management force.
The 20-year office is intended to set up a stage and make a good platform. Give full play to the synergy, improve the efficiency of cooperation between departments and offices, and further cultivate and condense the management synergy of departments and offices.
From 20 to 2008, the office cooperated independently, successfully completed the internal management task, and cooperated with the enterprise management department to do a good job in performance implementation and system revision. Take the rectification of equipment in East Factory to reduce consumption and tap potential as a breakthrough, and cooperate with the Biotechnology Department to do a good job of external coordination service. Through internal publicity and public opinion guidance, unify employees' ideological understanding, stimulate employees' enthusiasm for increasing income and reducing expenses, and cooperate with the human resources department to do a good job in employee training. At the same time, cooperate with the sales department to do a good job in heating publicity service, and cooperate with the finance department to complete the acceptance and final accounts of the technical transformation and expansion project. Starting with improving the efficiency of civil service and perfecting the management process of odd jobs, we will actively serve the production workshop.
Fourth, reduce communication costs and reduce company expenses.
From 20 to 2008, according to the company's annual communication fee quota of 6.5438+0.8 million yuan, the office further narrowed the scope of mobile phone subsidies and reduced communication costs. At the same time, take advantage of the competition in the communication industry to sign a fixed monthly agreement to reduce telephone charges. Conditional, implement the adjustment of communication tools for managers and the payment of subsidies after the expiration of the contract, and resolutely complete the cost control task of 40 thousand yuan.
Five, strict civil administration, compression odd jobs.
In 20 years, we will improve the dispatching and acceptance mechanism of civil engineering and standardize the management of project budget and final accounts. By resolutely implementing the monthly income system, we will resolutely reduce the number of odd jobs and save the project cost to the maximum extent. We firmly believe that there is only an uneven backbone, and there is no team with poor leadership. As long as the supervision and management system is standardized and the company's rules and regulations are effectively implemented, project management and cost control will certainly make great progress.
Sixth, expand the extension of administrative management and enrich the connotation of logistics services.
Taking the sanitary cleaning and greening renovation of the East Factory as the starting point, we will do a good job in the rectification of the comprehensive office building and toilet running in the East Factory in 20-20 10. Expand the extension of administrative work from the scope and coverage, and enrich the connotation of administrative work from the pursuit of perfection and grasping, so that administrative functions will undergo great changes and produce new improvements in 20-20 10.
Seven, the heart service, unswervingly grasp the work of free meals.
Free feeding is an important measure taken by company leaders in the case of loss-making operation. Doing a good job in catering service is the top priority of canteen work. Doing a good job seems simple, but there are too many variables and difficulties in actual implementation. But in the face of this job, the office has no choice. At present, the management framework of free meals has been established, and the key is the implementation of rules and regulations. In 20- 2008, the canteen work will focus on the implementation of the system. On the basis of strict implementation of the system, we will earnestly solicit your opinions, strengthen the interaction between employees, care for each other and exchange hearts with each other. Unswervingly turn the concern of leaders into the joy and happiness of operators.
In 20- 2008, the office focused on coordinating services and actively carried out its own work under the leadership of the company. While adhering to the three services, we should further innovate management, improve the timeliness and timeliness of work, improve the initiative of office work by grasping the law of service work, better create conditions for the completion of the company's annual objectives and tasks, and make due contributions to the company's work of turning losses into efficiency.
How to write the hotel's personal daily work plan 4
First, the development strategy of the club catering department
1, department positioning
As an important part of a private club, the catering department has a far-reaching impact on the whole club, so it must be improved. It must have the smoothest and most intimate "butler service", provide the most upscale, fashionable and healthy dishes, and be equipped with the most comprehensive drinks and utensils. Because of its high-grade and mystery, many members linger and many non-members want to go. Its products have always been in a leading position in the catering industry.
2. Analysis of competitors
At present, there are no real competitors, but we still take high-end catering clubs and vip clubs in five-star hotels as competitors. Through irregular inspection, we can know their latest trends and make the most wise decision.
3. Price positioning
Efforts to create "the most expensive restaurant in Ningbo" should be achieved through various adjustments, increased services and food research and development. By the end of the year, the words "Ningbo is the most expensive" will be hung on the wall of the clubhouse to publicize our services, increase the trust of members and lay the foundation for the future development of catering.
4. Special services of the club's food and beverage department
We have: the most professional senior chef in Tan Jiacai.
The most upscale and complete wine variety.
The most professional cigar room
The most distinctive private lunch box
The most popular famous dish in China.
The most intimate butler service.
The most elegant membership activity
As long as the company really wants to build a top private club, it must have an excellent team, rich and frequently updated highlight services and superior welfare benefits as a guarantee.
Second, the management mode of club catering department
1, overall assessment management system
Unswervingly carry out A management mode and flat management structure in management, reduce many complicated links, give play to execution faster and improve work efficiency. Make a weekly, monthly and quarterly work plan in advance, and adequate preparation is the basis of success.
All assessments are converted into digital assessments, from the turnover rate index to the daily employee rating table, which not only clearly and simply understands the root causes of problems, but also can solve any problems quickly.
The fair technical competition for employees once a quarter makes employees experience success and bring passion. We hope that those excellent employees with high skills will always be rewarded in the competition.
2. Front Office Management
Standard hotel management is adopted, landing and lockers are managed according to the five-routine method, and "butler service" is implemented in service, so that every employee can master various skills and provide one-stop service at any time.
3. Kitchen management
Fully implement the five routine management system and daily inventory system, increase the innovation of dishes, and strive to create the most fashionable and healthy high-end dishes.
4. Bar management
The full implementation of the five routine management system and daily inventory system not only makes the existing varieties more refined, but also innovates fashionable cocktails, fancy coffee, milk tea and so on.
The above four management, together with the health supervision and inspection twice a day by the department, can be described as a five-star management system. As long as it can be seriously implemented, it will definitely bring about extraordinary results.
Third, the marketing strategy of the club catering department
1, customer maintenance
First of all, do a good job in updating the welcome wine. This first impression has an unusual effect. Secondly, do a good job in the whole service process. Every meal, managers must say hello to customers once or twice.
Then waiters and managers must remember the names of each member, and they must be able to address the guests every time to make them feel at home.
Finally, the food and beverage department sends the service content of the new project to members by SMS every month, and informs them in advance.
2. Design of monthly activities
January Longevity Vegetarian Festival
February Valentine's Party
French wine festival in March
April fool's day party
Australian Wine Festival in May
Russian caviar festival in June
July Tougu Fresh Seafood Food Festival
August Qixi Valentine's Day party
Mid-autumn festival dinner in September
October Halloween party
Thanksgiving dinner in November
/kloc-Christmas buffet party in October/February
3. The design of inter-departmental interactive promotion scheme
Make an interactive promotion plan every quarter and show it in advance. Many health care projects on the second floor can also be combined with nourishing products on the first floor.
The actual consumption of each table is full ——2 yuan gives a special foot bath.
The actual consumption is over 5,000 yuan, and each table is given a full-body spa and two foot baths.
The actual consumption per table exceeds 10000 yuan, and two people are given Thai palace spa and foot bath.
The above donated items must be used up on the same day, and will be invalid after expiration.
4, member sales activity design
Theme of the first quarter: appreciation of luxury goods
Suggestion: helicopter, yacht, famous car, jewelry, watch.
Theme of the second quarter: sports and leisure
Suggestion: Horse racing, golf, tennis, flying kites, climbing mountains and fishing.
The theme of the third section: nostalgic art appreciation
Suggestion: Chinese painting, antiques
Section IV Theme: Financial Investment
Suggestions: overseas investment Expo, wealth management, securities and real estate auction.
Note: every activity should be held jointly with manufacturers, associations and businesses as far as possible to reduce costs and increase influence; And we need to maintain a good relationship with them.
5. The rights and interests owned by members are designed as follows:
1. Members can get flowers and champagne on their birthdays.
2. Members can participate in many member activities (Feng Shui lectures, health consultation, etc.). ) free of charge.
3. Members can get preferential policies from cooperative businesses with their membership cards.
4. Members get free Internet access, mobile phone charging and local fax when spending in various stores.
5. Members can get door-to-door service when they buy wine and cosmetics, which can be returned within one month.
6. Members can enjoy wine identification service, wine search, shopping guide and wine storage service.
7. Members will receive greeting cards, short messages from health stations, posters, etc. Every now and then.
8. Members enjoy free bathing and sauna five times a month.
9. You can enjoy a bottle of Mason red diamond wine for free every month, without accumulating it every month.
10. Members are free of venue fees when carrying out activities in the clubhouse.
Fourth, the turnover forecast
1, monthly turnover forecast
1 month: 200,000 yuan; in July: 654.38+0.8 million yuan.
February 65438+500,000 August 65438+700,000
March 65438+900,000 September 200,000
April 200,000 265,438+0,000 10 month
200,000 in May and 220,000 in November.
June 65438+800,0001February 230,000
* * * The actual transaction was 2.33 million yuan, with an average of 19 per month. 50 thousand yuan.
2. Gross profit margin and cost control
Once a month, the director of the food and beverage department and the chef will conduct a surprise market survey on the existing quotation together with the Finance and General Office.
Food quality problems are ruled by chefs and bar staff at each inspection, and all food quality problems are returned, otherwise the food and beverage department will bear the responsibility.
The target gross profit margin of the kitchen is: 60%.
The target gross profit margin of the bar is: 70%.
Comprehensive gross profit margin: 65%
Verb (abbreviation for verb) Department training and investigation
1, internal training as an important link to promote productivity, no one can miss it. Make training plans and standards in advance, and everyone must pass the test. In training, in addition to managers, external trainers should also be invited. The training content must be vivid, vivid and exemplified, and all useless and boring training should be cancelled. Before training, all contents must be reviewed by the department head.
2. Foreign training is testing. For the competitors in our department, the front and back offices can check once a month or irregularly to accurately understand the new projects and highlights of competitors, and check records should be handed in every time.
3. Training plan design
The first section:
Public * * * class:
1, take work as a career.
2. Excellent service quality
Front desk:
1, spoken English
2. Complaint handling skills
3. Service language art
4. Wine training
5, menu knowledge
6. Cigar training
Backstage:
1, Kitchen English
2. Five-routine management
Section 2:
Public * * * class:
1, team building
2. Management consciousness
Step 3 communicate efficiently
Front desk:
1, sales skills
2. Spoken English
3. Details decide everything
4, the health sector project training
5. Green services
6. Five-routine management
Backstage:
1, Kitchen English
2. Innovative consciousness
Section 3:
Public * * * class:
1, personal image management
2. 30 principles of getting along with colleagues
3. Leadership and execution
Front desk:
1, spoken English
2. Effective communication skills
3, business etiquette skills
4. Time management skills
Backstage:
1, Kitchen English
2. International popular food
The fourth quarter:
Public * * * class:
1, management essence of foreign catering enterprises
2. Activity planning process
3. The development prospect of catering industry
Front desk:
1, spoken English
2. Various case studies
3. Service consciousness
4. Service highlights in different countries
Backstage:
1, Kitchen English
2. Cooperation between front and back office
How to write the hotel's personal daily work plan 5
20-2008 is a crucial year for hotels to build four-star tourist hotels and realize economic take-off. Therefore, it is urgent to further improve the quality of employees and improve their service skills. According to the instructions of the hotel board of directors on strengthening staff training, combined with the actual situation of the hotel, I plan to take the opportunity of cultivating "one expert and many talents" staff in 20-2008. Further promote the depth of staff training, and strive to do a good job in all-staff training in 20 10.
I. Guiding ideology
Around the hotel economic work, the theme of "training a versatile employee" runs through. Study hard, deeply understand the importance of today's training work, and promote the improvement of the overall quality of employees.
Second, the status quo of the hotel
At present, there is still a big gap between the service skills and service consciousness of hotel employees and the standard of our four-star goal, which is mainly reflected in the lack of etiquette and courtesy of employees. Poor customer service awareness, unfamiliar staff business, etc.
Three. Current goals and tasks
20-year staff training aims at hotel development and job requirements, effectively improving employees' understanding of the importance of training. Actively guide employees to consciously learn and sharpen their skills. Enhance the self-confidence of competitive positions to join the reform, and cultivate a high-quality workforce with excellent service and unique skills. Strive to make it a smart employee who keeps learning and improving in the new period.
Fourth, the methods and contents of training.
Take each department as the basic training unit, implement the training principle of combining marketing service concept with skills, and organize and implement the training method of filling vacancies and having multiple functions; It is planned to carry out targeted training from three aspects to continuously improve employees' job skills.
1, professional skills training
(1) The brand-new ideas and ideas of management have become an urgent knowledge demand of hotel employees, including managers. Therefore, this year we are going to strengthen the professional knowledge training for managers, and organize regular training courses for hotel general managers, vice presidents or senior managers to improve management skills.
(2) reception, room service center, etc. It is an important window for hotel's quality service, and the lack of foreign language level in tourism is bound to have a vital impact on hotel management. Therefore, in order to improve the foreign language level of employees in the above departments, the hotel will launch English training courses in the near future. The specific scheme is as follows:
① Time: It is planned to start school in February, with a period of 3 months, and two training courses are arranged every week (24 hours in total).
Objective: To improve the basic foreign language conversation ability of employees and reach the level of basic communication with foreign guests in foreign languages.
③ Object: All front office staff, housekeeping center staff and switchboard staff are required to attend. Employees in other positions are allowed to register voluntarily.
④ Assessment: During the training period, the personnel department will conduct uninterrupted assessment in the form of quizzes to examine the mastery of employees; After the training, the personnel department will conduct a major assessment, mainly an oral examination.
⑤ Reward and punishment mechanism: a. Incentive, giving salary promotion to employees with excellent test scores, b. Setting a certain English allowance, c. Giving priority to the selection of outstanding employees in that year; Punishment. Those who fail the examination will be given the opportunity to make up the exam, and those who fail will consider delaying their promotion.
(3) Employees' business skills training: take the department as the training unit, and the department shall formulate a monthly employee training plan (submitted to the Personnel Department) and implement it. The personnel department is responsible for tracking and supervising, and putting forward reasonable suggestions for training.
2. Employee in-store training
Employees go through the entry formalities.
Training content: employee handbook, hotel profile, service etiquette, code of conduct and service awareness, fire control and safety knowledge, service skills, hotel knowledge, etc.
Inspection and verification
Employee employment training
Staff promotion training
Employee confirmation evaluation
Employee promotion evaluation
New employees are a new force in hotel economic activities. They should improve their quality and hone their skills to keep up with the rapid development of hotels as soon as possible. According to the principles of "training first, then taking up the post" and "taking up the post while training", we will train new employees in a planned and step-by-step manner.
Training content: job responsibilities, departmental rules and regulations, employee scheduling, holiday application, departmental organizational structure, departments to be contacted and their telephone numbers, departmental service awareness and standards, professional knowledge and skills, departmental training policies and procedures, handover procedures before and after work, departmental hygiene standards, colleague introduction, operational procedures, etc.
Induction training for new employees: Personnel Department
Induction training for new employees is conducted once or twice a month (depending on the number of new employees), and the time is arranged to avoid the peak business hours of the department. Induction training takes a week as a cycle, and training is conducted every afternoon 14: 00- 16: 30.
After the training, the personnel department will conduct an assessment, and the assessment results will serve as the basis for employees to become full employees.
3. Training with one specialty and many abilities
Cultivating "multi-functional" talents is the theme of our hotel training in 2008. It is the top priority of our work to rationally allocate human resources and cultivate compound talents. Therefore, this year we decided to do a good job in three aspects of training.
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