In the first 48 hours, the "emotional mentor" was enthusiastic and took the initiative to attack. Liu Yin filled in the information of both parties, and the tutor asked her to wait patiently for the news. In the next ten days, Liu Yin urged many times, but no substantial progress was made. She asked for a refund, and the platform refused because it was more than 48 hours.
There are not a few people who encounter Liu Yin's situation. Upstream journalists found through search that only two complaint platforms, 2 1CN and Sina Black Cat, received more than 100 complaints, mainly about false propaganda and induced consumption.
"Deer Emotion" is known as the largest online emotional service leader in China. "He just grabbed you when you were most vulnerable and asked you to give money." Wan Wei, director of the Marriage and Family Legal Affairs Committee of Hunan Lawyers Association, believes that, generally speaking, most emotional users of Luke pay when it is not suitable to make a decision. This kind of behavior is very bad, there is no contract in the transaction, and the so-called "compound interest" cannot be quantified. In addition, in the propaganda of deer emotion, most of them belittle women's dignity and cater to men unconditionally, just like Durban.
20 19 12.26, Changsha, Liu yin (a pseudonym), a girl born after 1990, told the story that she spent 5,800 yuan to buy emotional recovery service for the deer. Photography/Upstream News Xiao Peng
Many teams were complained, and many complainants claimed to have been cheated.
Liu Yin said that she divorced her ex-husband because of personality differences, but she still hoped to save this relationship.
2065438+September 2009, she came across an advertisement saying that she could provide emotional recovery services, and there were many successful cases. Then she downloaded the "Deer Emotion" APP.
Anton, the "mentor" of Yang Fei's emotional team, told her that as long as she cooperates with the "mentor", the success rate is very high, and the recovery rate is 98%, and it will be effective in one cycle. Anton said that they have a professional separation tutor to help customers operate. Liu Yin asked: My WeChat was deleted by him, except for the phone. Anton replied: Yes, just send a mobile phone. We'll operate the rest separately.
Liu Yin asked Anton to introduce a similar case, and the other party replied: We have a confidentiality agreement with the students, so we can't disclose the privacy of the students and can't send it to you. Anton introduced that recovery is divided into three steps, the first step is to repair the impression, the second step is to rekindle the emotion, and the third step is to attract again.
Tutor Anton said to Liu Yin, "We will teach you how to operate, as long as you listen to us. After you learn from me, I can arrange courses at any time. You are not my student now, and I can't tell you many skills. "
After the initial communication with the "tutor", Liu Yin purchased the "second time or so" service on the "Little Deer Emotion" platform on 20 19126 10, and the service period was 30 days.
Liu Yin spent 5800 yuan on high-end recycling service. Photo courtesy of respondents
After Liu Yin placed the order, she paid through the QR code of the "tutor" WeChat private letter. "He said that he would add my information to the platform and see the orders on the platform." During the whole process, there was neither a contract nor an invoice. Out of trust in the platform, Liu Yin still paid.
Within 48 hours after payment, Anton, the "mentor" of the "Flying Love" team, established a four-person WeChat group. "Mentor" Anton is the group owner. Besides Liu Yin, there are two micro signals called "Little Deer".
In this way, Liu Yin began a unique student experience. First of all, Anton asked Liu Yin to fill in the student data collection form, and told her that their separation department had started working.
In the first 48 hours, Anton took the initiative to report the progress, asking questions and asking her to wait patiently. After 2 days of payment, Liu Yin slowly noticed something unusual. Anton asked about the progress before replying.
Liu Yin said that after paying for more than two months, the "mentor" added WeChat and sent her several pictures involving her ex-husband. When asked about the recovery progress, Anton said that he can use unique skills to recover, but this service needs to be paid extra. Liu Yin thinks she has been cheated.
On 20/9165438+12/0/day, the reporter contacted Lu Xiao Emotional Beijing Office to verify the situation reflected by Liu Yin. The other staff refused the reporter's interview request, but the staff said they would get in touch with the parties.
On the same day, Liu Yin received a reply from Deer Emotional Platform: After verification, the team did not violate the rules in the vouchers provided by users and our investigation. In addition, the user's request for refund has already exceeded the 48 hours stipulated in the agreement, because considering that the user has not exceeded the prescribed service time, our company has helped the user to obtain the highest amount of care compensation of 2,800 yuan. Other refund requests cannot be satisfied.
The reporter noticed that only on the complaint platform of 2 1CN, there were as many as 52 1 complaints about deer. More than half of the complainants believe that Luqing has false, misleading propaganda and induced consumption problems, followed by the overlord clause and non-refund, involving multiple teams of Luqing.
According to the industrial and commercial data, Beijing Charming Power Education Consulting Co., Ltd. was listed in the list of business anomalies by Beijing Chaoyang District Market Supervision Administration for four times in the six months from May 20 10 165438.
Wan Wei, director of the Marriage and Family Legal Affairs Committee of Hunan Lawyers Association, believes that the emotional platform of Xiaolu has made emotions a business, and its trading behavior is bound by the market, so it should be open and transparent, with no contract and even unclear service content.
Anton, the "mentor" who provides recovery services for Liu Yin, has multiple titles, claiming a success rate of 98%. Photo courtesy of respondents
Tutor: "No matter what men think, I won't let go."
Deer Emotion mentioned in reply to Liu Yin that only providing users with consulting services linking professional psychological counselors and marriage and family counselors can not guarantee the effectiveness and results of the course.
What kind of course content is it?
The upstream journalist tried to download the "Deer Emotion" APP. After opening the APP, the platform first asks for information, and then selects the question: break up and save; Marriage and family (marriage, divorce, parenthood). The reporter chose to break up and save one. On the help page, the reporter clicked on an audio called "Teacher Peach Blossom-Teach you three ways to solve recovery in different stages".
Similar to Anton, the tutor has several titles, including "second-level psychological counselor", "first-level marriage counselor", "emotional recovery expert" and "psychological counseling coach", claiming to be good at recovering quickly after breaking up. Engaged in psychological counseling industry for 6 years.
"Some girls break up because there are other women involved. Will we give up? We have to win. No matter what men think, no matter what your psychology is now, I'm sorry, I will never let go. " Teacher Taohua said.
An article entitled "Deer Emotion: Without irreparable love, you will never be lonely! At the beginning of the article, it is mentioned that deer feelings often hear women complain that their feelings are getting weaker and weaker. The article said that the reason for the weakening of feelings is, "Because what you give is not what he wants. "According to the article, more than 90% of men who cheat can be recovered. It is important to find out why men cheat.
"From the text content, it is more from the perspective of men, accusing women of how bad you are, saying that you can't be a man, saying that you can't talk, and so on." Wan Wei, director of the Marriage and Family Legal Affairs Committee of Hunan Lawyers Association, said that after breaking up, a person's feelings are very fragile. Now is not the time to make a decision. Maybe it's "in a hurry to see a doctor" to see who can help her. Who does she want to see?
Wan Wei said that these tweets just catered to their psychology and were willing to pay. The service content provided by the deer emotional platform is not based on an equal gender repair, but only tells women how to save men's hearts. Its method and strategy is to deny the contribution of women in a relationship from the perspective of dwarfing and belittling women. It is very unfair to see that you are wrong when you break up. This is not really an equal love or marriage relationship. What's the difference between this and female Durban?
Wan Wei said that although this is an online service, there is a lack of electronic contracts for purchasing deer emotional services. The contract will stipulate the rights and obligations of both parties, including the service period and what the comprehensive indicators are. Obviously, the deer's emotional indicators are not clear.
Shu, the founding partner of Hunan Humanism Law Firm, believes that judging from the soft text of Deer Emotional app, it is actually similar to pua (Picking up Art), which has caused heated discussion on the Internet recently. Generally speaking, it means to control emotionally disadvantaged people through words.
Shu Rongyue said that as soon as the article of Lu Xiao app came up, it first analyzed the emotional problems of the derailed party and the abandoned party, and then persuaded consumers by "painting cakes to satisfy their hunger". The so-called "ensuring reconciliation and recovery" was essentially suspected of deceiving consumers through pua.
Shu believes that there is actually no specific agreement between students and Deer Emotion app, and what services Deer Emotion can provide is very confusing. According to Lu Xiao's marketing advertisement, its promises and guarantees have not been fulfilled. So consumers can hold this part of the responsibility.
Liu Yin applied for a refund to Deer Emotion many times, but the other party refused on the grounds that it was more than 48 hours. After the reporter intervened, the platform agreed to refund 2800 yuan, which was later rejected by Liu Yin. Photo courtesy of respondents
Interviewer: There is no requirement to be a mentor.
Official website shows that Lu Xiao Emotion belongs to Beijing Charm Power Education Consulting Co., Ltd., and through its content and service platform, it has served more than120,000 registered users. According to industrial and commercial data, Deer Emotion has received five rounds of financing of several hundred million yuan in three years.
20 19 12 3 1, the reporter came to the third floor of the Yuance Center outside the East Fourth Ring Road in Beijing. The glass door of the company is printed with the words "charm power", but you need to enter the company.
The reporter entered the company on the grounds of consulting orders. The reporter noticed that the huge hall is about 200 square meters. There are five rows of stations on the east side of the hall, about 50, and there are about 50 stations in the next room.
A staff member who calls himself "Little Deer" told the reporter that the emotional consultation platform of Little Deer is based on live video, audio teaching and real-time social media communication, and can enjoy course services anytime and anywhere. Users can feedback questions at any time, and consultants can follow up the progress of the course at any time. "Students are all over the country, even the whole world."
According to Tianyancha information, from May 2065438 to May 20 19, within one year, Beijing Charming Power Education Consulting Co., Ltd. was punished twice by Beijing Cultural Market Administrative Law Enforcement Corps for engaging in Internet audio-visual program services without authorization.
According to the staff, the course price is roughly divided into four grades, namely 1499 yuan, 3,899 yuan, 8,800 yuan and12,800 yuan. The learning periods of 1499 yuan and 3899 yuan are 15 days and 30 days respectively, and the one-to-many mode is adopted, the difference is the learning module. Including communication with the opposite sex, dress, conversation skills and other modules. And 8800 yuan and 12800 yuan are one-to-one models.
"No matter whether it is successful or not, there is no refund!" According to the staff, no matter whether it is successful or not, if you have already studied the relevant courses, there will be no refund. On the platform of Deer, in addition to the emotional mentor of Deer's own family, the platform has also settled in more than 30 consulting teams, and these consulting teams need to pay a certain fee to settle in the platform.
Wu Jiamin, the founder of deer emotion. The picture comes from the Internet.
What should I do if I don't provide services to my customers after receiving the money from the team? The staff member said: "For the team entering the platform, there is indeed a problem that the control is relatively small and it cannot be fully supervised. If you have problems, you can find a platform to deal with them, and the platform will punish you. "
"I let you introduce yourself, didn't ask for anything else. I was informed that the interview passed the next day. " Ms. Jiang, who successfully applied for the position of emotional tutor of Deer, said that she graduated from junior college, was unmarried and had no experience in marriage, emotion and psychological counseling. She said that she gave up because of poor treatment. The salary structure of the deer emotional tutor is a basic salary of 4000 yuan plus commission.
According to the portrait information of "mentor" Anton, he has many titles such as "first-class emotional nursing practitioner", "second-class psychological counselor", "senior marriage and family counselor" and "senior emotional nursing consultant".
On 202012/0, 65438, the reporter tried to contact Anton, the "mentor", and asked about the authenticity of the above qualifications, but he did not get a reply.
"His so-called emotional experts, you have no way to verify whether he has such qualifications. I think this is a very important issue. Your tutor determines the quality of your service. " Wan Wei said that the deer emotion lacks a complete after-sales system. After the problem occurs, consumers can only take the way of industrial and commercial bureau to protect their rights without the corresponding complaint handling ability.
On June 2, 2020, the reporter called Lu Xiao Emotional Beijing Office, and the staff said, "I don't know about this. I suggest you contact the party concerned or contact customer service. "
Subsequently, the reporter called the customer service, and the customer service said that because the non-user himself called, they would not accept the inquiry of relevant information, and suggested that the reporter contact through the email address on official website.
Subsequently, the reporter sent an interview email to Mr. Chen, the contact person of "Media Interview" in official website, but no reply was received as of press time.
Source/Upstream News (ID: syxwkhd Xiao Peng Li Hongpeng)