Speech on reception etiquette in beauty salon 1 1, open the door to welcome guests and say welcome words. Within three meters from the main entrance, the front desk should smile at each other, bow slightly and say, "hello!" Jin Jing! " When customers enter the door, beauticians should greet them enthusiastically and actively; "hello! What can I do for you? "
2. After the guests sit down, they immediately pour tea and have a cordial conversation to convey relevant information.
3. If the customer comes to consult, the greeting is "Hello! What do you want to consult?
4. If it is a customer who comes to do nursing for the first time, the greeting is "Hello! Please come with me! " "hello! Please go to Beauty Room 2. " "hello! Is it maintenance care? Do you want XX to do it for you? Her technique is in place, you try it. "
5. If you are a frequent visitor, the greeting is:
"hello! What do you want to do today? How did you feel after finishing last time? "
"hello! It seems that your skin is much moisturized. How do you feel? "
"hello! Do you have an appointment with a beautician? Who do you want to take care of you today? "
Speech on Reception Etiquette in Beauty Salon: Speech on Reception Etiquette in Beauty Salon
1, "You have understood the whole treatment process, now let's go to the beauty room to relax and enjoy!"
2. "Our hospital has set up a dressing room specially. Come, I'll help you put away your coat and put on your beauty clothes. "
3. "Our nursing room is on the second floor, here is the hand washing room and here is the cloakroom ..."
4. "This set of care takes one hour. We do cleaning first, and then do conditioning, exfoliation, spraying, massage, facial mask, skin care and so on. If you have any needs in the process, you can tell me at any time. "
5. "If you can relax and have a good sleep during the nursing process, it can help the skin to absorb effectively. I won't disturb your rest. In order to let you continue to do good home care after you go home, can you leave me five minutes after all the care? Let me explain the skills and points of home care to you! I'll do a skin test for you and compare the effect. "
Reception etiquette in beauty salons II. Consultation link
1. Welcome guests: When customers come in, beauticians and receptionists should greet them with a smile and hands crossed at the abdomen.
"Good morning, (good afternoon) and good evening. Welcome."
2. Sit down: The beautician puts out his left hand or right hand, looks at the customer and says, "This way, please." Cross your hands from the waist, take the customer into the customer reception room in the lobby and ask the customer to sit down.
3. Understanding: The beautician should look at the customer face to face or at a 45-degree angle and introduce himself with a smile. "Hello, I'm XX of X Department of * * beauty salon. Welcome to visit. What's your name? Miss x, let me pour you a cup of tea first. Do you want cold or hot? "
4. Visiting: Get up and pour water. "Please wait a moment. Miss X, please have tea. " The teacup is placed on the top left of the customer. The palm of your hand naturally waves upward, and your body leans forward slightly at a 45-degree angle, smiling, and your eyes should be generous and warm, sincere and kind, and don't hesitate. Hands naturally cross thighs (if there is an information desk or countertop in front of you, you can naturally put your hands on the desktop or countertop).
"Miss X, is this your first time to XXX today? Did you see the advertisement or was it introduced by a friend? " "Miss X, this beauty salon is a large international beauty and body spa in franchise chain. What projects are you interested in? "
"Okay, Miss X, today is your first time. Do you want me to show you around our environment and equipment first, and then choose the project according to your needs? "
5, skin test: the beautician got up, "Miss X this way, please" in front of the customer on the right.
"Miss X, we visited the whole environment and equipment. Shall I give you a skin analysis now? "
6. Guidance: "Miss X, your skin belongs to sensitive skin caused by lack of water. Today, you are very lucky to enjoy the facial hydrating Shu Min course with us for free. " Take the customer into the beauty salon, put the customer's clothes on the bed or in the locker, and tell the customer, "Miss X, please change into the customer's clothes first, which is specially prepared for you. I will help you prepare the products you need for care, and it won't take long. "
Second, the nursing link
Don't talk about any product problems (except those asked by customers themselves), just talk about them.
1, back decompression fatigue massage:
5 minutes into the beauty room, help customers lie down, first give customers a soothing massage, so that customers can relax from body to mind, and then do facial care.
Miss X, I just introduced you so much. You'd better feel it yourself! Only in this way can we fully understand the services of our Xiuyan XX beauty salon. Let me give you a back fatigue massage first, and you will feel very comfortable and relaxed. Do you prefer heavy or light?
2. Relax the head, shoulders and neck (before massage)
Miss x! I'll give you a head, shoulder and neck massage to relax you completely, so the nursing effect will be very good! It can keep your acupoints unblocked, relieve muscle fatigue and help your skin absorb nutrients better.
3, cleansing:
Miss x! Now, clean your skin. This is our crystal cleansing gel, which contains mild cleansing factor, natural moisturizing factor NMF and other ingredients. After cleansing, it can make your skin smooth and meticulous, moisturize without tension, and has a very mild nature, which is absolutely suitable for your skin. Please rest assured!
4, conditioning:
Miss x! Now I'm giving you a balanced skin lotion, which can effectively replenish the moisture of your cleaned skin, adjust the PH value of your skin, and strengthen the absorption of subsequent nutrients.
5, exfoliation:
Miss x! What I'm doing for you now is exfoliation, because with the growth of age, the aging dead skin cells of our skin will attach to our skin, making our skin dull and dull, and nutrients can't penetrate well. Therefore, we need to remove the aging keratin attached to the skin surface, so that our skin can better absorb nutrients.
6, massage:
Miss x! I'm going to massage you now. You can completely relax yourself during the massage. Our technique is called facial lifting and shaping technique, starting from the chest. I'll give you a shoulder wrap and neck lymph detoxification care first, which can help you relax, get through qi and blood and expel toxins. Let's start giving you a facial massage. Because of the influence of gravity and age, our facial skin is saggy. Therefore, this lifting and shaping technique is done from bottom to top, which can effectively help you tighten sagging facial skin and double chin and delay skin aging. Do you prefer light care or heavy care? If you think my technology is not suitable, please tell me in time, and I can adjust the severity of the technology to serve you better!
Start to cut into the theme of selling annual cards.
Miss x! Your skin is relatively dry with a little tiny debris, which is a typical dry and water-deficient skin. This phenomenon is mainly caused by seasonal factors and improper maintenance. Usually, we must pay attention to hydrating the skin and go out to have a rest, otherwise the skin will wrinkle due to lack of water and nutrition.
Just as an apple becomes wrinkled and ugly after a few days because of lack of water, so does our skin, which needs long-term care and maintenance, and cannot fundamentally solve the problem at once.
Which of us women doesn't want to shine! However, nursing costs a lot of money. Let's calculate an account first. A person who works as a nurse in an ordinary beauty salon costs more than 1000 yuan a year. It's useless at home, and he has to spend more money on it. Our beauty salon has just launched an activity. You might as well think about it. The content of our activity is to apply for an annual card with a 50% discount. Now it only takes 690 yuan to apply for the annual card. You can enjoy 48 times of basic care throughout the year, and you can also get 690 yuan vouchers to get equivalent products to take home. It's killing two birds with one stone. Don't you mind such a good discount?
7. Apply mask (first eye mask and then mask)
Miss x! I want to apply a mask to you, because the eye skin is thinner than the face skin, and the connective tissue of the eye skin is looser than the face. Therefore, the eye should use a special eye nourishing mask to promote blood circulation, improve dark circles and tighten eye bags, which can make nutrition better absorbed; The facial mask aims at cell metabolism and blood circulation of the face, supplements skin nutrition and deeply cleans our skin.
8. Head, shoulders and neck are relaxed (after coating): the second needle clip.
Miss x! Our promotion is limited, and the number of places is limited every day. If it's all right with you, I can book one for you first.
9, hand and arm care:
Miss x! Now I help you with arm care, which can relieve arm fatigue and have a health care effect.
10, refreshing and moisturizing isolation:
Miss x! Look! Is your skin much better now than when you first came in? (Showing the customer the mirror) But the procedure is not over yet, and your skin needs to be refreshed, moisturized and isolated. The importance of refreshing skin lies in balancing and conditioning your skin after the above operations, ensuring that your skin is in the best state of water-oil balance and better absorbing the nutrition of subsequent products; Moisturizing skin can add more moisture and nutrition to your skin; On the one hand, isolation can ultimately improve your image, and at the same time, it can protect your skin from the external environment and make your skin in a lasting and healthy state.
Third, the trading link.
1, fill in the customer file and give the customer a course of treatment:
Miss x! Are you satisfied with my service? I have reserved your card for you. Will you pay in cash or by credit card? If you bring less money, you can pay part of the deposit. If it's convenient for you, I can prepare products suitable for your skin now for you to use at home.
2. Send customers:
(The beautician goes to the front right of the customer and holds out his right hand to signal the customer to go out) Miss X! The next time you breastfeed is x month x day. I will wait for your arrival. Please take care! (Open the door, watch the guests leave, smile)
Remarks: At the beginning of the conversation, be careful not to talk about products and create an atmosphere. The content of the conversation must be something that the customer is interested in, with the purpose of getting closer to the customer and understanding the customer's needs.