1, opening remarks (how to open the topic? )
Just the right compliment, just the right compliment can narrow the distance with customers, don't pretend, don't flatter, really say her good things from the heart and make her feel sincere!
For example, you can praise her appearance and figure, or you can see it from her clothes and accessories, suggesting that she has good taste! Let's take a look at her online circle of friends.
According to the guest's face and dressing preferences, use your own basic knowledge of jewelry to recommend a style suitable for her!
2, choose a rule (how many models do you recommend to customers? )
The first step is to know the model that the customer probably suits her. Don't just take one model, take two models, not too many models! Ask her which one she likes better.
This step is to know more about her preferences, and then exclude what you just recommended to her that she doesn't like!
Now that I know her better, let her compare the two according to her favorite type and take the initiative in the sales process!
3. From the customer's point of view (how to make customers trust you more? )
At this time, when customers try on or hesitate to choose online, they should take out the professional knowledge we know at this time, which can be professional but not rigid, and let her know which one is more suitable for her with your major! The common fault of us modern people is "entanglement". At this time, you should treat the customer as your sister and help her make a decision!
4. Active promotion method (how to pursue victory? )
When the customer is still hesitant, don't rush to introduce, stop for a while, don't let the customer have a sense of urgency, don't let her have the pressure to buy and sell, but test her concerns in a relaxed chat way. The key point is to stop introducing the product, pay attention to her and understand the reasons for her hesitation! So as to help you solve the problem and finally reach a deal!
5. Take the initiative to mention the after-sales advantage (how to finally facilitate the transaction? )
Finally, emphasize the after-sales problem here, give customers a reassurance, feel that your product is worth this price and enjoy high-quality after-sales service!
For example, when we make jewelry, we can tell our customers, and then we can ask you if you have any questions when we receive the goods! If the received goods have quality problems, return them by post! You can also inform some small activities, such as the next purchase can have a discount to attract her!