Watsons emphasizes service quality and customer satisfaction, and regards purchase satisfaction as an important indicator, which can greatly improve the customer's return rate. Since 17 entered the China market, Watsons has been adhering to the business philosophy of "health", "beauty" and "joy", and is committed to researching and meeting the needs of consumers. "The happiest consumer makes the best retailer" is Watson's successful creed as a retailer.

In addition to winning by price advantage, Watsons has also established three concepts of "health, beauty and happiness", providing consumers with unique differentiated products, elegant shopping environment, fresh and beautiful visual impact, professional information service, brisk music and friendly smile. All these bring people a different kind of consumption pleasure.

As for Watsons' special services, Watsons displays personal care information manuals such as "Skin Care Easy" in the store, and provides all kinds of skin care consultation for free; The "health confidant" information display shelf at the drug counter provides various health care and nutrition distribution and disease prevention methods. "At the same time, Watsons actively carried out computerized plans and adopted advanced retail management systems, which improved the efficiency of ordering and delivery. From all this, we can see that Watsons cares not only about the sale of goods, but also pays attention to the considerate care of customers, which fully shows its characteristic service!

Watsons not only sells products, but also pays attention to customers and services!