Business is the behavior that some people provide qualified materials or services to customers according to their wishes, gain customers' recognition and profit from it, and provide necessary places or activities for society and others. For profit-making people or units, such as factories producing products, trading materials, wholesale and distribution of goods, retail of goods, and service industries provide services. Whether an enterprise is really mature depends on its operation. Money channel? Whether it is really impeccable. Business? Meaning? It consists of three words: standing, speaking and heart. It means that as a businessman, when entertaining guests, you should negotiate with them from a standpoint, and at the same time, think from the perspective of the guests and negotiate business with an experiential attitude.
Speaking skills:
First, pay attention to personal cultivation and conversation.
1. Speak naturally, which makes people feel that you are a person with moral cultivation.
When you are talking, don't talk to other people. Be calm, listen to each other patiently and add it yourself.
3. Be bold when communicating with the opposite sex. The other side is just like ordinary people. Fear or worry will only make you less and less confident.
Pay attention to the occasion when you speak, don't look at the occasion, just say what you think. This is a bad performance, which often backfires.
Seize the opportunity and speak appropriately, as the saying goes? Better to speak well than to speak well? .
Second, according to different objects, we use different language attitudes and styles.
1, talk to smart people, be knowledgeable;
2. When talking to people with a wide range of knowledge, you should have the ability to distinguish;
3. Dialogue with investors with grand gesture and sincere tone;
4. Talk to business partners, be bold;
5. When talking with customers, be emotional;
6. Be modest and polite when talking to people with low status;
7. When talking to the boss, you must impress him with strange things;
8. When talking to subordinates, you should convince him with your own vital interests.
Third, maintain integrity and honesty.
No matter what industry you are in, don't ignore the shortcomings of some products for the sake of temporary interests, just talk about the good ones. Nowadays, consumers are very rational and smart. Don't wait for the customer to find the shortcomings of the product before solving the problem. If you say whether the product is suitable for the customer's choice, the customer will think that you are thinking of him. If you stand in his position, your attitude towards you will naturally be much better.
Fourth, create an atmosphere of retaining customers.
In a good and comfortable atmosphere, communication will be more harmonious and customers will feel relaxed when they try their best to talk. There is no need to talk about goods all the time. If the customer mentions other things he is interested in, he can talk about them a little, so as to maintain a good atmosphere and communicate more smoothly. Only in this way can customers stay, although this is relatively difficult. Try to keep customers here if possible. For example, if customers are not interested in one product, they will introduce other products. If customers think it's hot in the store, you should adjust the temperature of the air conditioner and try to let customers stay, so that you have a better chance to sell products.