Summary refers to analyzing the experience or situation in a certain stage of work, study or thought, and making written materials with regular conclusions, which can make sporadic, superficial and superficial perceptual knowledge rise to comprehensive, systematic and essential rational knowledge. Come and write a summary. But what are the requirements for summary? The following are three annual security work summaries I collected for reference only. Let's have a look.
Safety Annual Work Summary Article 1 I. Security Work:
After the Spring Festival in xx, the guards had poor mental outlook and lazy thinking. After a month of vigorous rectification and training, the military quality of security personnel has been greatly improved, their legal awareness has been enhanced, and their discipline style has been qualitatively improved. Employees also have a deep understanding of the company's organizational structure and business philosophy, which makes the leadership management handy and the whole team look brand-new. The third squad leader of the escort team has a strong sense of responsibility and the employees are highly motivated. Here, we can't just remember the achievements and forget the shortcomings. On the afternoon of xx, xx, xx, the doorman failed to report the situation to the leader and the police station in time, resulting in a minor injury to an employee of the "Ice and Fire School" cold drink shop. Although this incident is not big, it greatly reduces the image of the escort in the eyes of merchants. This incident refreshed my working ideas and changed the focus of my management work. I put the life safety of the merchants in a prominent position, and the escort will never allow such an incident to happen again.
Second, the work of the vehicle management center:
1, in the first half of the year, the performance of the vehicle management center was not high, the quality of employees was mixed, there were many complaints from car owners, and there were problems such as vehicle command gestures, comity, dress and venue hygiene. Through rectification and training, the overall appearance of the vehicle management center has been obviously improved in a short time, and its performance has been obviously improved.
2. In 2.XX years, there were 32 emergencies in the Vehicle Management Center (most of them were scratching cars, drunken troubles of car owners, and conflicts between car owners). With the flexible mediation of employees and the full assistance of the police station and traffic police team, the incidents were handled satisfactorily.
3. There are many employees in Trust-Mart, Gome and Carnival, and there are also many non-motor vehicles. At first, due to poor management and chaotic parking, under the planning and personal command of managers, measures such as changing parking signs and drawing parking lines were taken to make them orderly and reasonable and reduce the pressure of vehicle management.
Generally speaking, the work of the Vehicle Management Center this year has been affirmed by the leaders.
Third, the fire control room work:
The company organized employees in the fire control room to participate in professional knowledge and skills training in xx months to enhance their business ability and improve their awareness of fire control laws and regulations and safety responsibility. The company signed a contract with the maintenance unit to cooperate with the maintenance company to maintain the facilities and equipment.
Looking back on the busy work this year, under the call of "creating a brand enterprise and making Sanmenxia first-class", we will constantly improve the enterprise rules and regulations and improve the overall quality of employees; Establish service consciousness and change traditional ideas; Simplify the process and improve efficiency; Save energy, reduce consumption and concentrate expenses.
Looking forward to the future, I will check and fill the gaps and improve myself; I will integrate the company's business philosophy into the blood of every employee and bring out a team with strong working ability, strong sense of responsibility and high comprehensive quality; I will devote myself to the new year's work with greater enthusiasm; I will give better answers to the leaders! The property will definitely have more brilliant achievements!
Off-topic, I am "good at leading troops, not good at writing", and this summary is inevitably full of words.
I sincerely ask the leaders and employees of Tianzheng Property to criticize my shortcomings and mistakes in my work, so that I can better serve the merchants and improve my personal management level in the new year.
On the occasion of the Spring Festival, I wish all leaders and employees good health and all the best!
Looking back on the past year, with the concern of hotel leaders and the cooperation of various departments, our department has done some work in strengthening hotel safety management, improving category system, safety inspection, building service brand and organizing learning.
First, further improve and perfect the security system.
1, organize the implementation
Since 10 took over the security department on June 5438+00, according to the needs of hotel security and fire protection, a fire prevention committee was established. Now that personnel have changed, the fire prevention Committee has been readjusted. The general manager is the director of the Fire Prevention Committee, the deputy general manager is the deputy director, and the managers of all departments are members. According to the principle of who is in charge and who is responsible, a three-level safety management target responsibility book has been implemented.
2. System implementation
In order to ensure the safety of the hotel, we have established a set of safety system according to the actual situation of the hotel, so that the public security fire safety work can be truly rule-based and evidence-based. To this end, we have established a fire alarm and fire disposal plan, post responsibility system for key posts, post responsibility system for gate posts, post responsibility system for patrol posts, post responsibility system for parking lots, emergency support procedures, and key post files for fire control. At the same time, the guest information registration system stipulated by the public security bureau and the police station shall be implemented, so as to register carefully and upload it in time.
3, publicity and education implementation
In order to make fire safety work deeply rooted in people's hearts and enhance employees' awareness of fire safety, we have conducted fire safety publicity, education and training for employees in a planned and multi-form manner. Since the beginning of this year, our department has trained employees how to use fire extinguishers 150 times, participated in the fire safety knowledge test 170 times, watched the fire safety video materials 140 times, and distributed fire safety knowledge to all departments. Make employees understand the basic measures and methods of fire prevention, and improve the vigilance of fire prevention.
Second, the implementation of security checks to ensure hotel safety.
In order to implement the fire safety work, we carry out the instructions of the general manager of the hotel and our department to emphasize safety precautions every Monday, Wednesday and Friday, arrange safety precautions and strengthen safety inspection. In view of the long time and heavy task of the restaurant decoration construction site on the second floor, key preventive measures were implemented and the number of inspections was strengthened. During the several months of renovation, we sent security personnel to monitor at the scene, and at the same time implemented the hot work approval system, so that we did not do hot work without approval and without operation certificate, and really implemented the safety work.
Since taking over, we have carried out more than 200 safety inspections and organized four major safety inspections every two months. At the same time, 13 unsafe factors (such as 1, fire extinguisher expired) were found in the safety inspection. 2. The kitchen operation room is not equipped with a fire blanket. 3. Fire hydrants lack accessories. ) and so on. In view of the problems found, we have issued a rectification notice and ordered it to rectify within a time limit. Except for some fire extinguishers, all the others have been rectified.
Third, build a service brand and pay attention to learning and management.
1, organizational learning
As a hotel, to grasp the quality of service, the first thing is to grasp people, grasp their own construction, and grasp the thinking and quality of employees. Only in this way can employees truly understand the purpose of service. We hold four safety meetings every month. Make full use of meetings to communicate with employees, dissect positive and negative cases, and instill the purpose of serving guests in our hotel. At the same time, in the meeting, employees with good performance should be praised in time, and employees with poor performance should be severely criticized. At the same time, it is more necessary to educate employees on iron discipline, especially our past employees, who have a wide range of contacts.
For example, on the day of1October 9 165438+ this year, our foreman Kong Weilong saw a guest parked at the gate and stopped at the gate, blocking the way to the backyard, so he told the driver not to park here, which would affect the entry and exit of other vehicles. He must stop here. When I told him again, he not only refused to listen, but also called names and hit our foreman twice. At that time, people from the opposite mobile company were also very angry. They told our supervisor why you didn't help employees hit drivers. From this point of view, it is precisely because we often have meetings to study and emphasize iron discipline that we can do this from the supervisor to the employees.
As a result, Kong Weilong, the foreman, was highly praised at all security meetings, and the case was dissected: if we had fought back at that time, our emotions would have been balanced, but the loss would have been even greater, which directly affected the reputation of our Damenggang security guards among the guests and the surrounding people. Even have a bad view of our security, because we have such security, mainly because of the usual education and training of hotel leaders.
2. Humanized management
Strengthening the management of employees is what our department should always do. Our department should pay more attention to how to strengthen the management of employees. Only in this way can we give full play to the enthusiasm of employees and they can repay the enterprise with dedication in their future work.
Fourth, the quality of service.
Damengang service
Damengang is the forefront of our hotel's service for guests. The quality of his service is related to the first feeling of the guests. Therefore, in order to ensure our service quality, we will implement it from the following two aspects:
First, organize regular meetings for employees to study and cultivate their dedication to the enterprise. Only in this way can the quality of service reach home.
The second is the service quality and the security service of the parking lot at the gate, so as to command the vehicle service and guide the direction when the guest vehicles come and go. Especially in cold weather, sun and rain, they always stand at the forefront of service and serve the guests.
working face
In the new year, the Ministry of Security closely focuses on the idea of new image changes, highlighting the word change and establishing a new image of the Ministry of Security.
The general idea of annual work:
1, sign 20xx annual fire safety responsibility letter with all departments; Let everyone have a burden on their shoulders, feel safe in their hearts and ensure the safety of the hotel.
2. Improve various rules and regulations to ensure hotel safety. It is necessary to ensure the safe operation of hotel fire protection, ensure the safety of hotel fire protection, be foolproof, adhere to prevention first, and combine prevention with consumption. Constantly improve and abide by various rules and regulations in the work, use system managers, set up safety inspection teams, regularly inspect hotels and surrounding places, find potential safety hazards, coordinate with other departments for rectification in time, and put an end to all safety accidents.
3. Cooperate with the Human Resources Department to conduct pre-job fire safety training and assessment for new employees. Those who fail the examination are resolutely not allowed to take up their posts. And organize a full-time fire safety training every quarter.
4. Carry out learning and reading activities and build a learning organization. In view of the fact that department employees usually don't pay much attention to theoretical study, it is necessary to make a detailed study plan, change this habit of not studying, send more hotel materials, or write learning experiences, and urge and encourage department employees to learn, especially hotel business knowledge. Do a good job of monthly, quarterly and annual inspection, achieve results and improve. Comprehensively improve the quality of department employees.
5. This position should be rotated. Every post in the department (post setting, parking command, fire monitoring, security) is rotated once every two months, changing the past fixed post mode, so that everyone can be familiar with and competent for the work of each post and develop in an all-round way.
6. Strengthen internal assessment and implement the last elimination system. Tree image, uniform uniform (with belt, epaulettes, cap badge, etc.). ), all employees in the department are dressed for work, showing a new look. Combined with the assessment standards formulated by the human resources department, the employees of each department are assessed and eliminated at the end. Those with the lowest assessment score for three consecutive months will be laid off. Personnel are supplemented by recruiting high-quality veterans.
7. Rectify the security dormitory. Learn military dormitory management, learn from good dormitory management experience, be neat and clear, and drive the whole dormitory management in by going up one flight of stairs.
8. Pay more attention to employees' ideas at ordinary times, communicate frequently, care for and care for employees. Talk to some poor employees individually to help them find out the existing problems and encourage them to achieve a leap in service quality in the new year.
Summary of 3-year work of safety: I patrol my body three times a day, and 20xx will be over in a blink of an eye. Review the work, study, life and thoughts in the past year, sort out the ideas and make a summary.
I. Work aspects
Since joining XX Security Company in September, 20xx has successfully become a battalion chief from an ordinary security guard and a major business leader of the company through study and hard work.
20xx In September, due to the contract reform of the Education Bureau, the business was transferred to xx Security Company, the staffing and work were also transferred to the new company for environmental reasons, and the company was transferred from a private enterprise to a group company.
In 20xx, he continued to be the captain of the security brigade of xx District Education Bureau in XX Security Company, in charge of the daily work of nearly 200 security guards, including 72 primary and secondary schools and kindergartens, 4 secondary institutions of Education Bureau, 1 logistics enterprises, 1 factories, 6 private educational institutions and new business development.
Great changes have taken place in the working environment from private enterprises to group companies, and the work is basically a one-year adaptation process with no obvious progress.
Second, study.
1 > The personnel functions of large enterprises are relatively perfect, and the company's framework personnel structure is large, so you can learn new management modes.
2 > interpersonal relationships are flexible, it is easy to distinguish responsibilities, and it is easier to take responsibility step by step. Being a man is more important than doing things.
3 > 65438+ 10 August-June through the provincial department of personnel and labor, and obtained the national vocational qualification certificate and the second-class technician certificate of safety division.
Third, life.
3.1 lifestyle, go home from work. In the first half of the year, handle the company's personnel relations meeting, playing cards and daily affairs. It is easier to basically adapt to the working mode in the second half of the year.
The world is varied, and two old friends are bound to leave after three festivals. After the wedding reception, the entertainment was general.
Arrange to solve the living and accommodation problems of 1 friends and couples, and provide a farm operation.
Handle the reception of two friends during their illness and hospitalization.
Establishing contact with old classmates will enhance the communication between classmates.
Improve physical fitness, pay attention to health care, and control dinner and weight from the end of September.
Family life is still excellent, with basic food and clothing, hard work and unity.
Spending is large, the consumption of playing cards is overdrawn in the first half of the year, and the consumption of human equipment is overdrawn in the second half.
Since last year, the income has been declining, and the economic benefits are minimal. The income is greatly reduced, and the payment is in a mess!
Four. achievement
First, I have made progress in thinking and understood some principles and skills in dealing with people. Second, making friends has enhanced some popularity. Third, obtaining the certificate of second-class technician is helpful to the future career prospects.
Problems with verbs (abbreviation of verb)
1 > Life and career goals are unclear, so I can't give myself a correct position calmly and soberly!
2 > Thinking is often lax, rambling, lacking in action, and there are too many ideas to be realistic.
3 > Lack of learning environment, motivation, learning plans and goals, which can't better improve their ability space.
The economic foundation is almost worrying, and it is difficult to make progress in the past!
Summary: One year has passed. Looking back on my recent work, life, thoughts and shortcomings, there are too many. Some avoidable mistakes have not been treated correctly, and some opportunities for improvement have not been grasped in time. They are headstrong, afraid of difficulties and have no enterprising spirit. 14 there is still more than a month, and I am over 30 years old! I hope I can wake up the road and direction of my life in the years to come!
Li XX
20xx 165438+ 10/0/6
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