1, reception. The complaint reporting center shall seriously accept the complaints, appeals and reports made by consumers by telephone, in writing, online or visiting.

2. register. Complaints, appeals and reports of consumers shall be registered, and the name, unit name, telephone number, postal code, illegal facts and relevant clues and evidence of the respondent shall be recorded in detail, and the name, address and appeal requirements of the complainant shall be carefully recorded.

3. accept. Complaints, appeals and reports within the scope of functions and powers of the administrative department for industry and commerce shall be accepted in accordance with the provisions of the consumer protection law and other administrative regulations for industry and commerce.

4. It is being processed. The facts are clear, the circumstances are simple, and summary procedures are applied to investigate and deal with cases on the spot. The accepting organ or the industrial and commercial office under its jurisdiction shall, in accordance with the internal division of responsibilities of the administrative department for industry and commerce, handle the cases that need to be investigated and dealt with in a timely manner.