Head nurse's personal work summary 1 The end of the year will come in a blink of an eye. Looking back on my work as a head nurse for one year, I have many feelings in my heart.
The work since 20xx is summarized as follows:
First, strict management and effective coordination
Over the past year, under the leadership of the nursing department and the director of the department, we have been strict with ourselves from all aspects, taken the lead in doing well the work of the department, especially the nursing work, boldly managed and conscientiously implemented the system, which ensured the steady progress of the work of the department. Actively cooperate with the director to solve some frictions and contradictions, enhance the cohesion of the department, make the family work in a state, and create a warm and harmonious hospitalization environment for patients.
Second, pay close attention to nursing business training.
As a department of integrated traditional Chinese and western medicine, it is faced with many miscellaneous diseases, many intractable diseases and weak nursing specialty. Correspondingly, one of them is a school combining Chinese and Western culture, and the others are only familiar with a simple China specialist nurse. With the continuous development of training, the characteristics and advantages of specialist nurses are becoming more and more obvious. Today, the knowledge and development direction of technical secondary schools affect the enthusiasm of this group and the stability of the team to a certain extent, and also have a negative impact on the quality of nursing work in wards.
In view of this reality, I decided decisively: start from me and train all the staff. Through the combination of business lectures and business rounds, the mobilization department heads were trained in the knowledge of common internal diseases of circulation, digestion and nervous system, and also in the knowledge of conservative treatment and nursing of some general surgery and orthopedic diseases. After a year of systematic training, the assessment results show that nurses have a comprehensive understanding of the common diseases of the above systems, which not only improves their professional and technical level, but also greatly enhances their confidence in their own and departmental development. Since then, I have adopted a daily strengthening method, constantly combined with the existing cases in the ward to strengthen the trained knowledge, and finally built a team with excellent skills.
Third, try cultural management and strive to make characteristics.
Years of experience as a head nurse have made me deeply realize that it is important for a team to standardize its behavior, but it is more important to change its thinking and sublimate its inner world, so that the external cause of "head nurse management" can play a role through the internal cause of "personal quality" of nurses. To this end, I have taken a series of measures: on the nurses' shift schedule, I will send them a life and workplace sentiment every week;
Use the morning meeting to tell them some inspirational, philosophical and other short stories to arouse their thinking about life and career. Unconsciously, we made great progress. Finally, a virtuous chain of "I use humanistic knowledge to change nurses-nurses manage themselves effectively-improve the quality of nursing work" was created. In recent years, we have not only achieved great success, but also successfully achieved various work objectives. In the previous provincial and municipal inspections, we always greeted the fee inspection without providing evaluation and inspection services, which won the affirmation and praise of the participating experts.
Fourth, pay attention to service details and improve patient satisfaction.
For example, in terms of health education for patients, most departments rely solely on oral education by nurses, but through long-term observation, I found a drawback: nurses talk less, the content is incomplete, and they talk more, because time is limited, they can speak quickly and have no focus, so that patients can't remember at all. To this end, I made an outline of the content of admission education as the content of oral education for nurses, and input the details into the computer. After the general education, the nurses sent detailed information to the patients, which played a very good role. Similarly, there are "propaganda of nasal feeding knowledge", "retention method of sputum culture specimens" and "precautions for retention of urine culture specimens". This kind of oral and written publicity not only helps patients to master it, but also saves nurses a lot of time, so it is well received by everyone.
Five, continuous learning and summary, improve their own quality.
As the saying goes, it takes hard work to strike while the iron is hot. While doing a good job in nursing management in departments, we should persist in learning new knowledge, constantly sum up clinical nursing experience and improve our comprehensive quality. I took the psychological counselor exam in October/October, 20021.I hope I can get the third-level psychological counselor certificate in October/kloc-0. Over the past year, he has published 3 academic papers, 1 poem 1 in provincial and provincial magazines, and 2 papers in the journal of our college.
Shortcomings and efforts of intransitive verbs
Although, in retrospect, I can say without shame: I didn't waste any time; Facing my patients and my department, I can also say frankly that I have been working hard for you! However, facing myself, I know there are still many shortcomings in my work. For example, scientific research is an important driving force for the progress and development of nursing work, but we are still blank today; For another example, sometimes, the requirements are too strict, and I have even seen the tears and helplessness of nurses. Therefore, looking forward to the future, I am full of confidence in the work of head nurses in the new year. As a head nurse, my efforts are:
1, strive for a breakthrough in nursing scientific research;
2. Combine leniency with severity to make your management style more mature.
Summary of personal work of head nurse 2 There is a sound nursing management organization system, which implements two-level management of the director of nursing department and the head nurse of ward under the leadership of the dean, with clear responsibilities, and the nursing department implements target responsibility system management. Nurses at all levels have clear job responsibilities, set up nursing quality management committees, and can work regularly as planned.
On the basis of clinical nursing workload, the nursing department flexibly allocates nursing human resources according to the characteristics of patients treated in various departments, the proportion of nursing grades and the utilization rate of beds. And set up emergency command leading group and nursing group to deal with public health emergencies and ensure the quality of nursing.
Implement the credit system of continuing nursing education. Under the premise of not affecting the work, the nursing staff are approved to participate in correspondence and self-study education in a planned way, and the nursing backbone is sent to the higher-level hospital for further study. In-hospital training takes the form of lectures, examinations, knowledge and skills competitions, and junior nurses changing to majors. So as to strengthen the "three basics" training and improve the professional quality of nurses. Carry out "excellent nurses" selection activities, and comprehensively evaluate the comprehensive quality of a nurse with patient satisfaction survey, theoretical examination, technical operation assessment, professional learning participation, attendance rate and labor discipline as evaluation conditions. The evaluation results are linked to the promotion of professional titles.
Clinical nursing adheres to the service concept of people-oriented, "patient-centered" and quality-centered. Conscientiously implement the "Nursing Core System of Medical Institutions in Henan Province", according to the "Evaluation Standards and Methods of Nursing Quality of Medical Institutions in Henan Province", combined with the actual situation of the hospital, systematically supervise, inspect and evaluate the nursing quality of clinical departments and key departments in the hospital, and track the existing problems to achieve continuous quality improvement. At present, the qualified rate of special first-class nursing and basic nursing in our hospital is ≥ 85%; The qualified rate of first aid articles is100%; The qualified rate of disinfection and isolation is100%; The qualified rate of nursing document writing is ≥ 95%; Nursing job satisfaction is ≥ 98%; The qualified rate of nursing staff's technical operation is 90%; The passing rate of nurses' examination100%; The qualified rate of disinfection and sterilization of conventional instruments is100%; One person, one needle and one tube implementation rate100%; The incidence of nursing accidents was 0.
Actively carry out the work of "quality nursing service". Improve nursing rules and regulations, disease care routine, clinical nursing technical specifications and clinical nursing notification procedures, refine grading nursing standards and publicize them, simplify the writing of nursing documents, carry out "seven-tone service", increase ward facilities and equipment, implement responsible holistic nursing, and the responsible nurses perform nursing duties such as basic nursing, disease observation, treatment, communication and health guidance, so as to provide patients with continuous, full-course and high-quality nursing services. There are 1 high-quality nursing demonstration wards in 20xx, and the number will increase to 5 in 20xx. It has reached 0.4% of the total number of 765438+ wards.
According to the patient safety objectives, formulate various patient safety systems (such as patient identification system, special drug management system, nursing adverse event reporting system, etc.). ) has been formulated, and set up a nursing safety inspection team, regularly or irregularly to supervise and inspect the department. Assess the potential nursing risks of newly admitted patients, and take patients with a score ≥ 15 as the key examiners and the key points on duty. Safety warning signs such as fall prevention, pressure sore prevention and bed drop prevention. Application, the head nurse organizes nursing rounds in time and carries out feedforward control intervention to prevent problems before they happen. The nursing department holds an analysis meeting of nursing adverse events every quarter, aiming at the shortcomings in the work, and formulates targeted and effective improvement measures to ensure the quality and safety of nursing.
Strengthen the management of first-aid articles, drugs and high-risk and highly toxic drugs. Poisonous and hemp drugs should be managed by a special counter, emergency drugs should be "five-fixed", and shifts should be recorded. Rescue equipment should be repaired and maintained in time, and the functional status should be guaranteed for standby.
Strict handover system. In addition to strengthening the internal handover of the ward, a patient handover receipt was set up for the handover of the ward, and the patient was signed and confirmed after the handover between the ward and the ward, so as to eliminate the loopholes in the link and ensure the safety of the patient.
Summary of Head Nurse's Personal Work 3 Modern nursing management mode is not only the management of nurses to patients, but also the management level of head nurses to nurses.
The head nurse must have high ideological quality: the head nurse's thought and quality will directly affect the quality of nurses and play a leading role in the department. The head nurse must love the nursing profession, put the interests of patients first, always take patients as the center, establish the idea of serving patients wholeheartedly, be loyal to the cause, seek truth from facts, have a scientific working attitude, have a hard-working spirit, work hard, be brave in dedicating themselves to the nursing cause, unite comrades, do a good job in the relationship between doctors and patients and do a good job in serving patients. As a head nurse, we should keep the true colors of nursing staff. If you encounter abnormal phenomena in your work, you must set an example, strictly implement the work system, and resolutely do nothing that violates all kinds of medical ethics.
Head nurses should constantly improve their theoretical level: if they are not good at learning and updating their nursing knowledge in time, they will not be able to meet the needs of new business and new technology. Therefore, we must improve the theoretical level:
(1) Constantly self-study theoretical knowledge at work, participate in various business studies, and organize undergraduate business lectures.
② It is a good way for head nurses to organize nursing rounds to improve their theoretical level and service ability, and to improve their theoretical knowledge and experience with nurses through rounds and oral business.
(3) The daily health education of patients is jointly completed by nurses and head nurses, and lectures on specialized nursing science are organized to explain relevant knowledge to nurses and patients from the perspective of nursing, which improves patients' treatment of their own diseases, understanding of nursing, cooperation ability and head nurses' own theoretical level.
(4) Head nurses often check the discharged cases in the nursing records of various subjects, understand doctors' opinions on nursing work, keep close relationship between doctors and nurses, and improve professional theoretical level.
Summary of head nurse's personal work. Strengthen on-the-job education of nurses and improve the comprehensive quality of nursing staff.
(a) according to the standardized training of nurses and nurses in-service continuing education implementation plan, do a good job in the "three basics" and specialist skills training and assessment of nurses.
1, focusing on strengthening the assessment of new nurses, hired nurses and junior nurses, and strengthening the awareness of learning. The nursing department plans to strengthen basic nursing knowledge in the first half of the year and increase the number of examinations until it reaches the standard.
2. Strengthen the training of specialized skills: each department formulates the assessment plan of specialized theory and skills training within the cycle, and organizes 2-3 examinations every year. Theoretical examination should have examination papers, and the head nurse should organize a closed-book examination, which requires practical results and is not a mere formality, laying a solid foundation for training specialist nurses.
3. Basic skills assessment: Nurses who are standardized training objects must all meet the standards in 16 basic skills during the year, and the assessment needs to be randomly tested in actual work. Nurses at other levels plan to arrange an operation exam and two theoretical exams.
4. Strengthen the study and mastery of relevant knowledge, organize a practical assessment of rules and regulations, combine theoretical assessment with clinical application, and check the compliance of implementation.
(2) Strengthen the study of humanistic knowledge and improve the overall quality of nurses.
1, organize the study of hospital service etiquette culture, strengthen nurses' awareness of modern nursing culture, discuss it at the head nurse level first, and then carry out quality improvement activities in the whole hospital after reaching the knowledge of * * *, and formulate training plans and specific implementation plans.
2. Arrange lectures in the whole hospital, and study the social etiquette and professional service etiquette of nurses by sending them out and inviting them in.
3. Conduct a nurse etiquette competition, use the "512" Nurses' Day to set off a month-long activity of learning etiquette and stressing literacy, and organize an entertaining holiday party.
(3) update professional theoretical knowledge and improve the technical level of specialized nursing.
The development of nursing level and medical technology is unbalanced, and the head nurses in various departments organize to learn professional knowledge. In case of developing new technology projects and special diseases, we can update our knowledge and skills by inviting doctors to give lectures, searching documents, organizing nursing rounds by the nursing department, and discussing nursing consultations. At the same time, some nurses are sent out for further study in a planned way to improve their academic level.
Second, strengthen nursing management and improve the management level of head nurses.
(1) A hospital head nurse management class was held at the beginning of the year, mainly to update the management concept, management skills and humanistic spirit in nursing service, the current social demand for nursing service, the prospect of nursing work in the new year and the emotional exchange of head nurses.
(2) Strengthen the assessment of head nurses' target management, combine monthly assessment with year-end assessment, and link the nursing quality of departments with the assessment of head nurses.
(3) Promote the exchange of learning between head nurses and departments, organize mutual inspection of nursing quality every quarter, and hold an exchange meeting of head nurses' work experience to improve the level of nursing management.
Third, strengthen the process control of nursing quality to ensure the safety and effectiveness of nursing work.
(1) Continue to implement the two-level management system of nursing quality, especially to cultivate and improve the head nurse's ability to find and solve problems, and at the same time give play to the quality control role of the quality control team of the department, clarify their respective quality control points, enhance the awareness of all staff to participate in quality management, and improve the quality of nursing.
(2) Establish inspection, evaluation and feedback system and establish traceability mechanism. Nurses often go deep into various departments for inspection, supervision and evaluation. The evaluation method is to evaluate nurses on the spot, check patients, check records, listen to doctors' opinions, find problems in nursing work and put forward rectification measures.
(3) Further standardize the writing of nursing documents, start with details, strengthen the three-level evaluation system of each nursing document from quality controller to head nurse to nursing department, regularly analyze and improve the defects of nursing records, increase the weight of deducting points for defects in discharged medical records, and emphasize that unqualified nursing documents will not be filed. At the end of the year, nursing documents were rated as the first, second and third in the group.
(four) to strengthen the safety management in the process of nursing:
1, continue to strengthen the three-level monitoring and management of nursing safety. Departments and nursing departments conduct monthly investigation of nursing safety hazards and do a good job in attribution analysis of nursing errors, defects and nursing complaints, and analyze the reasons, lessons to be learned and preventive improvement measures from the perspective of themselves and departments. The management and personal responsibility of the head nurse shall be investigated for the departments and individuals with the same recurring problems.
2. Strictly implement the check system, emphasize the second check in place, strengthen the management of nursing students, clarify the responsibility of teachers' safety management, and put an end to serious mistakes and accidents.
3. Strengthen the head nurse's awareness of routine inspection of the hardware facilities of the department, strengthen the performance and safety inspection at ordinary times, timely find problems and maintain them in time to keep the equipment in good condition.