20xx is the second year of the transformation and operation of Wudu Hotel, and it is also the first year that I became the deputy director of the administrative office. Under the correct leadership of Chairman xx and General Manager xx, and with the strong cooperation of all departments, I have overcome the difficulties of complicated things, shortage of personnel and unfamiliar business in the past year, constantly putting pressure on myself, constantly accepting challenges and striving to complete my job.
Office work is a brand-new field of work for me. As the person in charge of the office, I clearly realize that the office is a comprehensive management organization under the direct leadership of the general manager, a link between the preceding and the following, a link between various departments, a commander and a combatant, a manifestation of the will and opinions of leaders, and a feedback of grassroots issues. The work of the office is varied, including document processing, file management, document examination and approval, meeting arrangement, meeting minutes, seeing off, vehicle management, logistics support, etc. All functions are to provide services for leadership decision-making.
First, be diligent in your work and strive to implement all the work.
(1) Do a good job in word processing and meeting documents.
1, assist the leaders to do a good job in administrative management, make preparations before each meeting, be timely and effective, and file. Responsible for recording, sorting and refining the minutes of the meeting, and implementing and supervising the relevant resolutions of the meeting.
2, conscientiously do a good job of hotel text, information reporting and file management.
3. Do a good job of receiving, sending, implementing and registering all kinds of documents received by the hotel, report them to the leaders for approval in time, and do a good job of tracking and filing data.
(two) improve the department's working procedures and rules and regulations.
1, improve the working procedures of the department. In the past 20xx years, the hotel has been operating, improving and improving, constantly adjusting, modifying and standardizing procedures in practice and specific operations, and formulating practical working procedures.
2. Establish meeting system and inspection system. Standardize the morning meeting system, administrative duty manager system, financial analysis meeting system, sales analysis meeting system, procurement regular meeting system and engineering maintenance coordination meeting system, and stipulate the convener, content and meeting minutes of each meeting.
(3) Do a good job in vehicle protection.
In vehicle management, strictly abide by the vehicle management system and safety responsibility system. In view of the tight situation of hotels' vehicles, we should formulate regulations on the use and management of vehicles, reasonably adjust the order of vehicle use, ensure the orderly use of vehicles, and train drivers to master the technical performance of vehicles and troubleshoot in time, so as to keep vehicles in good condition.
Second, the existing problems and the direction of future efforts
The existing problems and deficiencies are mainly manifested in:
First, office work is a new position for me, and I feel that the workload is so great while doing it that I can't work with ease, and the work efficiency needs to be further improved;
Second, some work is not meticulous enough, and some work is not well coordinated;
Third, in dealing with some things, we are not broad-minded, far-sighted and considerate enough. At the same time, there are still some places where management is not in place that need to be reported to the leaders.
1, canteen problem. The agreement of the canteen is not perfect, which leads to a strong binding force on the management of the canteen.
2. Labor shortage. I feel understaffed every month and it is difficult to dispatch. I hope to formulate a reasonable reward and punishment system to retain old employees and retain good employees.
3. There are basically no amateur sports activities among employees, which leads to the lack of solidarity and mutual assistance among employees.
4. Insufficient cooperation and communication between leaders of various departments. In the future work, we should increase the exchange activities between middle-level cadres.
5. The job responsibilities of personnel in various departments should continue to learn, and their functions and powers should be clearly defined. Don't pass the buck when you encounter problems. The most reasonable management method is to manage people by system, not by people, which is beneficial to the management of the whole hotel.
6. The training task of new and old hotel employees is also quite severe. Without good service, there is no good profit, and money is accumulated by everyone.
7. How much consideration should be given to the signing of various agreements, and the bad guys should take the lead, which will have a positive impact on future management.
Comparing standards and summing up experience, there is still a lot of work to be improved. I think as long as we treat it correctly and strive to improve it, we will do better and gradually improve our ability. In the new year, I will work harder, consciously study, constantly enrich and enrich myself, adhere to stricter, higher and better guiding ideology, do every job well with a down-to-earth work style, serve the hotel with my own strengths, and repay the hotel with my own abilities.
The above is my work and study in the past year, thank you!
General Edition of Annual Work Summary of Hotel Administration Office (II) This year, I officially transferred from the hotel sales department to the administration department. Although the time is not long, after taking over the work, with the correct guidance and careful help of the general manager, my work is gradually on the right track. From unfamiliarity with hotel administration to familiarity and clarity, I not only learned a lot, but also realized a lot. Now I will make a self-summary of this year's work:
I. Personnel aspects
For the recruitment of hotel employees, the method of combining internal recruitment with external recruitment is adopted. External recruitment is carried out through four channels, namely, broadcasting the recruitment information all day by using the electronic screen of the hotel, recruiting all year round by using the inkjet advertisement outside the hotel, publishing the recruitment information on the xx portal website by using the network platform, and publicizing the recruitment by using the existing network resources of hotel employees, so as to reserve manpower for the hotel in multiple channels and in all directions.
Second, the hotel culture construction
In order to better publicize the hotel and enhance its popularity and reputation, after the Spring Festival, the preparations for the hotel website have been carried out in a planned way, from the rational design and content planning of the whole page to the collection and arrangement of all hotel materials, and the work has been completed and implemented step by step. Finally, the content of the website and the content of the staff world column are updated synchronously, which not only shows the cultural construction of the hotel to all employees, but also provides a publishing platform for employees to praise good deeds, which really makes employees accept the same values in a subtle way.
Third, training.
Training is a far-sighted investment. It will not produce immediate benefits like a chef's cooking. This requires continuous efforts. After the Spring Festival, the administrative department began to strengthen the training of hotel staff. The training organized by the administration department is combined with the internal training of various departments. New employees break the traditional training methods and adopt the teaching methods of slides and explanations. The classroom atmosphere is active, the results are obvious, and the employees have a good response. In view of the management problems existing in hotels, the Administration Department collects training materials and regularly organizes hotel managers to attend training courses. Through training, it aims to comprehensively improve the service awareness, service skills and management level of all employees.
Four. archives administration
All kinds of archives of the hotel are valuable resources and wealth of the hotel. With the development of hotel management, the number and types of files are increasing. The administrative department will classify all materials in a unified way, and then subdivide them. Sound paper files will be classified into categories, departments, on-the-job personnel and off-the-job personnel, so that one person can have one bag for easy record search. At the same time, the training materials of various rules and regulations and departments should be synchronized with electronic files, so that the materials will never be lost and permanently archived. In addition, combined with the actual work, some rules and regulations closely related to the work have been established and improved, so that the system can be effectively served in the work.
Verb (abbreviation of verb) employee management
From the aspect of operation and management, combined with the actual situation of the hotel, the administrative department organized formal employees of various departments to sign labor contracts, which effectively safeguarded the legitimate rights and interests of employers and workers and allowed employees to work safely and stably from now on. In terms of ideological management, we will organize a group of seminars for old employees and accommodation employees to further understand the ideological trends of hotel employees, create a good hotel culture and humanistic care, promote communication between managers and employees, and achieve mutual understanding and unity. Care and care for employees, fully mobilize their enthusiasm, initiative and creativity, and enhance the cohesion and combat effectiveness of the hotel.
Annual work summary of hotel management office (3) 1. receptionist
From xx to XX, I worked as the front desk, and the front desk was the first person to show the company's image. I went directly to the relevant office, which provided convenience for the leaders and customers. In the past year, * * * has received about xx users.
Second, the reception of the meeting
1. Receiving external meetings
Attend the reception of xx provincial financial meeting, operation and maintenance department working meeting, manpower monitoring training meeting, G network operation department working meeting, xx branch and business analysis meeting held by xx branch, etc. In this kind of foreign conference, I arrange the venue in strict accordance with the high-standard conference requirements, actively coordinate hotel-related matters, and provide good service during the conference. In this process, I learned more about treating people, serving food and giving gifts, and accumulated a lot.
2. Internal meeting management
Arrange meeting rooms reasonably according to the needs of various departments, avoid meeting conflicts, and pay attention to relevant registration, sanitary maintenance of meeting rooms, and after-care inspection of public goods. To provide better service to our staff. In the past year, * * * has arranged more than xx internal meetings.
3. Video conference management
When holding a headquarters or provincial video conference, according to the notification requirements, turn on the video system on time half an hour in advance to ensure that the conference is connected on time, and there is no meeting delay this year; When meeting with counties and districts, make an appointment in advance and call all terminals to ensure that all counties and districts can attend the meeting normally.
Three. Expense reimbursement and contract entry
In this regard, in strict accordance with the company's requirements, the reimbursement form will be received on Monday, signed by the leader on Tuesday, and then entered into the erp system to do a good job of registration. Over the past year, more than xx reimbursement forms have been entered. Enter more than x contracts.
Fourth, comprehensive affairs work.
Xx year X month, transferred to the office, responsible for public security inquiries, foreign documents signing, trade unions, office supplies, canteen management and other work. Later, he took over the work of information editing, meeting minutes, the window of China Unicom and the management of administrative library.
By the end of X, * * * has received public security inquiries about X times, and has been enthusiastic and handled in strict accordance with company regulations. Send and receive about X copies of foreign documents, so as to upload and issue them in time without delay. Submit X pieces of information, and compile X issues of Unicom.
Do a good job in the registration and storage of small fixed assets such as notebooks and desktops, contact maintenance outlets in time to maintain computers, strengthen communication with them, and ask for spare machines for us to avoid delaying normal work.
Verb (short for verb) Other jobs
While completing my job, I will conscientiously complete the random work assigned by the leaders, actively participate in various activities organized by the company, and assist leading colleagues in preparing for the first staff sports meeting; Won the first place in xx Unicom's honesty speech activity; Xx Integrity Speech Competition won the third prize, and is currently actively preparing for the program summary, selection and performance of xx Art Show.
General Edition of Annual Work Summary of Hotel Administration Office (IV) Although some achievements have been made in human resource management in the past 20xx years, there are still some problems. Therefore, the work in 20xx will be continuously improved on the basis of this year, and the following plans will be made:
First, establish and improve the safety and health management system of employee dormitory, so that employee dormitory can truly become a warm home for employees.
1. Improve the inspection mechanism of staff dormitory, strengthen the notification of health and safety inspection, change the current monthly spot check into normal inspection, and put an end to the use of high-power electrical appliances, smoking and drinking through inspection, so as to make the dormitory truly safe, hygienic and satisfactory to everyone.
2. Strengthen the management function of the dormitory leader, stimulate the management passion of the dormitory leader through the reward and punishment system, hold regular meetings of the dormitory leader, listen to the opinions of the dormitory management, and find the reasons from the management.
3. Do a good job in the management of all kinds of assets in the dormitory, maintain all kinds of facilities and equipment, guarantee some assets that need warranty and maintenance in time and quickly, improve management efficiency and serve every employee in the dormitory well.
4. Strengthen the duty management of dormitory administrators, make the management of dormitory administrators a mere formality, truly achieve the role of supervision and inspection, and do a good job of effective communication between employees and human resources departments.
5. Do a good job in cleaning, counting and reporting the loss of cotton fabrics.
Two, strengthen the assessment mechanism of the staff canteen, improve the quality of food in the staff canteen.
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2. The health status plan of the staff canteen is also included in the assessment management mechanism, and the health status is also assessed, and rewards and punishments are given at the same time, so that the overall quality of the staff canteen is improved and improved.
3. Publish the menu of the staff canteen, make the weekly menu, the most popular dishes every month, the dishes recommended by the chef, etc. And innovative development of dishes.
Third, the driver team should be strictly examined and approved, and the fuel consumption expenses should be paid on time and accurately.
1. Safety is the most important thing for the driver team. Therefore, the approval of all departments should be strictly implemented to prevent accidents caused by unapproved trips, just in case, so the approval of trips will be strictly required.
2. In view of the fact that automobile fuel consumption and maintenance costs are the focus of financial internal control inspection, the data should be clear, the expenses should be clear and the approval should be perfect every month.
Fourth, employees' birthday activities are more demanding, and all kinds of hotel activities are proactive.
1. Provide employees with more colorful birthday activities with diversified forms and locations.
2. On New Year's Eve, all kinds of speech contests and singing contests organized by human resources are actively planned to make the activities wonderful, and all departments have enthusiastic participation.
Five, the administrative requirements have been further improved.
1. Continue the monthly pest control and disinfection work to ensure the sanitary conditions of the hotel.
2, strict attendance discipline, check the attendance of employees to and from work, and maintain the hotel attendance system.
3. Actively participate in various activities organized by the community to improve the reputation of the hotel.
General Edition of Annual Work Summary of Hotel Administration Office (5) Time flies, 20xx years are about to pass, and I have to deal with the opening of the new year. I am a veteran, with the resolute style of a soldier, the idea of not being afraid of hardship, spoil and fatigue, and the determination not to bow down in the face of difficulties. From the day I started working, I made up my mind to work hard and study technology seriously. Since joining the work, under the careful training and teaching of the unit leaders, through their own continuous efforts, no matter in thought, study or work, they have made great progress and gained a lot. A year passed quickly. With the support and help of leaders and colleagues, I persisted in studying professional knowledge, summing up work experience, cultivating my self-cultivation, striving to improve my overall quality, strictly abiding by various rules and regulations, and earnestly fulfilling my post responsibilities. Over the past year, I have been strict with myself ideologically, diligent and pragmatic in style, and have successfully completed various tasks arranged by leaders and departments at all levels, doing my best for the hotel. The main situation since this year is reported as follows:
First, political and ideological study.
In learning, I am strict with myself, correct my work attitude and integrate theory with practice; In addition to learning professional knowledge, we also pay attention to the expansion of knowledge in all aspects, and extensively dabble in the knowledge of other departments and disciplines, so as to improve our own specialties and ideological and cultural quality, including learning to develop good living habits in life, living a full and orderly life, having a rigorous attitude towards life and a good life style, being warm and generous, honest and trustworthy, helpful, having their own good principles, and being able to live in harmony with colleagues.
Ideologically, consciously abide by the rules and regulations of the hotel and insist on participating in every activity of the hotel. I ask for positive progress, cherish every brick and tile of the hotel, and have been devoted to my study and work with rigorous attitude and positive enthusiasm. Although there are tears of success and bitterness of failure, the increasingly fierce social competition has made me fully realize the importance of becoming an excellent worker with all-round development in morality, intelligence and physique.
Second, the work situation
In the work, around the center of hotel logistics work, we should be strict with ourselves and complete all tasks better according to relevant standards. In terms of work style, I can abide by the rules and discipline, unite with colleagues, seek truth from facts, be optimistic and enterprising, always maintain a rigorous and serious work attitude and meticulous work style, and be diligent and practical. This year, I mainly completed the following tasks:
1, obey the arrangement and management of the department manager, cooperate with the manager to do a good job of the department, be able to better complete the daily office work of the department, make efforts to do a good job of statistics on logistics water and electricity consumption, do a good job of uploading and distributing, and actively complete the tasks of quality inspection and trade union work of the department. In April this year, the central air conditioning system was cleaned; Maintenance of air conditioning mainframe in lobby; 165438+ 10, and install the cooling tower. I can take the initiative and cooperate actively in the front line of the work site to successfully complete the main tasks.
2. With the support of the department manager, actively understand and coordinate the work of each team. When there are difficulties in the work of each group, we will work with comrades to find ways to solve the problem until the work is completed.
① During maintenance in the building, the washbasin in the bathroom was dropped several times. The maintenance personnel had no experience in this field, but they were afraid to break it. When I learned that this situation was uncertain, I encouraged them to try boldly together and carefully fix the washbasin, but it has not fallen off yet. Later, several times "washbasin" maintenance, comrades can be competent.
② The task of weeding in summer is heavy, and the lawn mower often breaks down. I have been asked to solve the problem many times. According to the situation in previous years, I have seen and learned more about the places where mowers are repaired. With a little experience, I will boldly and seriously try to disassemble and wash the machine and remove the faults, so that I can slowly solve some minor faults and explore some experiences.
(3) the staff in the switchboard room are still a little lacking in computer operation, and often they can't print out bills and the phone can't be transferred. Several times, after work at noon, the guests were waiting at the switchboard to check out, but the staff just couldn't type it out and reported it to me in time. I put down my chopsticks and ran to the switchboard room, and then solved the problem. Wait a minute.
3. Do a good job in logistics and serve all departments of the hotel. I will try my best to complete the task among the matters that all departments need to deal with in time. If I can't finish it myself or need help, I will ask the manager for support; If a maintenance course is scheduled to be completed, please check the completion later. Starting from the second half of this year, we will go to the front-line departments every week to check the maintenance work list, supervise the timeliness of maintenance, remind and criticize the maintenance personnel, and carry out timely maintenance.
4. Take the library as your home and do your bit. In logistics support work, it is easier said than done to exchange benefits at the minimum cost. When I need to buy maintenance materials, I make reasonable suggestions to the manager. Considering the need to save costs and ensure the quality of materials, I often take accessories to the manager to have a look, and then confirm the purchase after obtaining the consent. Sometimes I have to go to several places to compare the price and quality because of a few small things. When maintaining, try to find a way to maintain it without affecting the work and try not to replace it.
Third, the shortage.
1, a little dependent on political and ideological learning. Ideologically, taking an active part in the education and study activities arranged by the general branch of the hotel, and then learning about it through TV and newspapers, ordinary political study will be relaxed. As a middle-level force, it is particularly important for me to learn my own business. Engaged in logistics work for several years, the study of business knowledge has been relaxed. I feel that with the manager taking the lead, I have seen more and more myself. On weekdays, I didn't study and explore further.
2. Lack of initiative in work. After encountering difficulties at work, I often ask for instructions and report to the manager, without taking the initiative to find a solution; In addition, there are many things in personal life this year, which also affects work mood.
The above is my summary of this year. I have accumulated experience from my work and found the shortcomings in my work. The year of 20xx is coming to an end, and we will usher in a new beginning next year. In next year's work, I will learn from experience, learn from each other's strong points, study business knowledge hard and make more contributions to the hotel.
General Edition of Annual Work Summary of Hotel Administration Office (6) 20xx years have come, and a new year has come. In 20xx years, the whole hotel has made great achievements in both business performance and comprehensive quality of personnel. As one of the key departments of the hotel, the administration department should recruit personnel, implement quality inspection, design and produce corresponding contents in various activities, and also deal with various inspections by health bureau, fire center, CDC, social security and other organs. There are many things to do, but in 20xx years, under the leadership of the general manager, every employee in the administrative department has made painstaking efforts and done all the work with the utmost effort. The specific work is summarized as follows:
I. Personnel recruitment
The primary problem of 20xx is that it is difficult to recruit. Whether it is a fast food restaurant or a comprehensive hotel, the phenomenon of labor shortage appears to varying degrees. In the first half of the year, it was difficult to recruit employees in the actual work of the hotel. If it is a large-scale reception, it needs the assistance of relevant logistics department personnel. Until 10, on the basis of salary adjustment, the recruitment situation of employees has improved, and the embarrassing situation of "there is a demand for meals and no reception" has been solved accordingly.
Second, strengthen training and improve the quality of employees.
Training is an effective means to improve the quality of employees. 20xx years, hotel intensive training. Through internal training and external training, the administration department organized a special training for all hotel employees. Among them, external training reaches X class hours, and internal training (including department manager training, pre-job training and on-the-job training) reaches X class hours.
Pre-job training: The Administration Department will conduct induction training for new employees in 10. Expand the training scope in X months, and retrain the post responsibilities and related systems for employees who have not been employed for 1 year.
On-the-job training: In combination with the actual problems and deficiencies in hotel development, employees are trained in service awareness, polite hospitality, fire safety and other knowledge through internal training (Administration Department) and external lecturers (Golden Housekeeper: Teacher Chen Xuan's hotel professional image, Teacher Liu Mengjiao's new breakthrough, and Teacher Wang Ge's team communication), so that employees can explain, comment and communicate. In addition, for the hotel to apply for three-star, combined with foreign training teachers, arrange gfd, beauty salons and other courses to effectively build the hotel's quality service.
Through training, the overall quality of employees has been improved. From the perspective of skills training and gfd training, it is obvious that employees are more enthusiastic about the latter. Therefore, in 20xx training, we will purposefully increase the number of exchanges with employees to understand the psychological characteristics of adult employees, and adopt diversified teaching methods, such as demonstrations, movies, slides and projected images.
Third, institutionalized construction.
In order to improve the management level of the hotel to a new level, in 20xx, the hotel also conducted strict assessment on the attendance and performance of department managers, and also conducted strict management on the quality inspection of the hotel, insisting on quality inspection every Friday and implementing the policy of rewarding and deducting points. The formulation of these systems has strengthened the management of personnel at all levels and played a good role in "managing people with systems". Hotel staff's mental outlook, environmental sanitation and many other aspects have been improved to a higher level.
At present, all kinds of rules and regulations such as duties, regulations, methods and procedures issued by the hotel have clear standards for each employee's post, duties and objectives, and punish those who exceed and violate them accordingly, so that every job and every work link has rules to follow.
Fourth, implement the listing of three-star hotels.
At the 20xx annual staff meeting, the hotel proposed to complete the "one listing", that is, to submit an application for "three-star foreign-related tourist hotel" to the relevant departments. In the whole year's work, the hotel has consistently created a sense of quality service for all employees and strived to create three-star standard software. Thanks to the efforts of the general manager and managers at all levels, the hotel passed the inspection and evaluation of three-star foreign-related hotels in less than one month after submitting the application, which greatly improved the visibility of the hotel.
V. Annual Marketing Activities of the Hotel
It is the basic premise of the hotel's survival and development to improve its popularity and cultivate its regular customers. Because many hotels have been opened this year, the problem of tourists is very serious. In order to ensure the normal operation of the hotel and increase its operating income, the hotel launched a full-staff marketing campaign in 20xx and formulated a set of full-staff sales incentive scheme, which made the hotel show a good situation that everyone cares about sales and everyone participates in sales.
At the same time, in view of the shortage of rooms for receiving large conference teams, the hotel has cooperated with hotels of the same grade and scale for many times, which not only increased the benefits for the hotel, but also strengthened the communication between the hotel and the same industry, reflecting the spirit of cooperation of the hotel.
In order to prevent the hotel from being confined to Zhoukou city, the administrative department signed a reservation agreement with two websites to increase room sales through various channels.
The hotel launched a large-scale photo exhibition in X, which was promoted through external advertising and content promotion. /kloc-launched a series of promotional activities in October/October: one daily special food for catering, one daily consumption of tobacco and alcohol, one official health care dish, one special room for X yuan/room/day, one ice mineral water check-in and one late check-out at X point. The external publicity of X's wedding banquet and birthday banquet will be carried out in the downtown area in the form of banners, brochures, on-site signing, etc. together with the wedding banquet company. , expand market awareness. /kloc-launched a series of catering promotion activities in October/October. If the consumption exceeds 100, 20 yuan will be given, health porridge and special gift boxes will be given, which will stimulate catering consumption and increase hotel turnover.
VI. Corporate Culture Construction
1. Set up a hotel art troupe to provide programs for various receptions in the hotel. In this way, not only the employees have the opportunity to display their talents, but also the hotel's conference and banquet reception brands have been widely publicized and recognized.
2. Diversification of employees' birthdays: The hotel specially customized birthday cakes on the evening of the dinner of all employees in X, and invited all employees to celebrate their birthdays. X4 organizes birthday employees to go for an outing in April. At the same time, give gifts to employees who celebrate their birthdays every month, so that employees can feel the warmth of the hotel family and promote the cultural construction of the hotel.
3. Organize various employee group activities: In April, we cooperated with the Ministry of Security to organize a two-week military training for all hotel employees, which greatly improved the fighting capacity of employees and the image of the hotel. In May, a staff sports meeting was held. Through skipping rope, tug-of-war and other sports, the cooperative spirit of employees is greatly stimulated and the team cohesion is enhanced. In late May, we will hold an employee skills contest and an essay contest (if I am xx) to encourage employees to keep making progress through writing and speaking. In August, 12 outstanding employees were selected from various departments in combination with the monthly outstanding employee selection results and daily work performance, and a four-day tour in Rizhao, Qingdao was organized for them and their families. /kloc-cooperate with the Ministry of Security to organize all hotel employees to conduct fire fighting training in October to strengthen fire safety awareness.
Seven, reasonable adjustment of the salary system, and constantly improve the welfare of employees.
Hotel management should always adhere to the people-oriented management concept. Without a stable, efficient and conscientious staff, there will be no quality guest service. In 20xx month, the hotel carried out the second adjustment and reform of the employee salary system, which improved the basic salary of employees and rationalized the salary of employees in the catering department. This adjustment has greatly improved the enthusiasm of employees and strengthened the construction of the workforce. The turnover rate of employees decreased significantly compared with last month, and some old employees returned to work in hotels.
Eight. Existing problems and deficiencies
1, the overall level of staff quality is not high, and the training and supervision of departments are not in place, which makes the service quality sometimes low, the service awareness sometimes weak, and guest complaints sometimes occur.
2. The implementation of rules and regulations is not firm enough, and there is a phenomenon of arbitrariness and taking care of face, and it is not really rewarding diligence and punishing laziness. There is still a phenomenon of doing well and not doing well. The management mechanism needs to be further improved.
3. Quality inspection is not effective. The quality inspection work in 20xx years is only aimed at the health of the department, and does not check the work and service.
4. All departments have problems of lax management and poor execution, and the overall customer service level needs to be improved. In addition, the work arranged by the leader could not be carried out due to external factors, and it was not reported to the general manager in time.
5. Need to increase communication with relevant departments. In 20xx years, many receptionists did not communicate carefully, which caused the leaders to ask some detailed questions and could not answer them.
Tai Ji Chuan is a good sport. There are many kinds of Tai Ji Chuan, and each Tai Ji Chuan has its own ch