A: First of all, you should have enough self-confidence and believe that you have the ability to do this well, because sales involve negotiations, and you should have enough self-confidence to do your own negotiations.

B: Do you know what you want to do when you call a customer? What are you going to say?

C: When you make a phone call or answer the phone, you should first adjust your mentality and don't be too nervous.

D: Pronunciation, intonation, tone, enthusiasm, emotional state, appeal and so on.

E: Control the telephone time, simplify your conversation, and ensure the conversation effect and good benefit.

In fact, your voice is very important in this process. Imagine confidently that you can control the whole conversation, and it is very important to imitate and control your tone. At the same time, I believe that the products and services you promote can really help your customers.

2. When is the best time to call?

There is no formula, there is no most suitable one, the key is to see your mood and when you think it is suitable.

As a salesperson, you must master product knowledge before calling.

Of course, it takes a certain process to understand the performance parameters and uses of the product and how to find the customer base. Product knowledge tomorrow and the day after tomorrow, factory direct training and guidance.

4. Understand the nature and information of customers.

A: Type of trade: business projects?

B: production type: production products.

5. How to make a good phone call to find the right person: start with the decision maker.

But often our salespeople are frustrated by the front desk or irrelevant people in telephone sales. Receptionists always stand in the way of our substantive contact with decision makers. At this time, you should improvise according to each other's reaction.

(Telemarketing Breaks through the Receptionist's Six Strategies)

A: Overcome your inner obstacles.

Don't think that the buyer's company is your food and clothing parents, and you dare not offend easily. Remind ourselves that the quality of our products is first-class, the price is the most favorable, and we are providing customers with good supply channels and good services.

Watch your tone.

Like to call good friends;

Hello! Is Mr. Zhang there? Don't say "I'm XX", just say the company name.

C: Avoid directly answering the other party's cross-examination.

People who answer the phone usually ask you three questions: Who are you? What company are you from? What happened? They don't know what to do if you don't answer these questions directly. Maybe you should answer: I'd like to tell you, but this matter is very important and I must tell him directly.

D: surprise move, detour; Let the person who answers the phone be caught off guard, don't sound like a salesman, try some strange tricks to make the other person lose his guard.