Annual work summary of the store 1
First, the arrival of the store today:
Zhao, Zhu, Yao, Cao, Ren and Xie;
Second, the conventional data statistics (8: 00- 17: 00)
Customer service telephone statistics: 23 calls; 0 intention;
Marketing team statistics: visited 8 companies; 29 calls; The initial heart is1; Summary of visiting customers:
First, the collection of customer information; Second, overcome your inner obstacles; Third, be sure to know who you are visiting; Fourth, the tone should be stable, the words should be clear, and the language should be concise and easy to understand; Fifth, prepare questions for customers to ask at any time; Sixth, do a good job in late registration and follow up immediately.
Third, the team work summary:
Chen _: I arrived at the company at 8: 00 and presided over the morning meeting at 8: 30. I learned a new song at the morning meeting today. After the morning meeting, I went out with Fan Yanfang to find a rented room, visited two clients by the way, went to work in the afternoon, tidied up the workplace, learned some courseware about newcomer training, and held a party at 5 o'clock.
Li _: In the afternoon, I went to see Mr. Zhang to talk about financial management. I invited customers to pick bayberry on Sunday, and asked Mr. Zhang to introduce the guests again. I hope the company will end early, start a business early and produce results early.
Hu _: Arrive at 7: 50, attend the morning meeting and have a discussion with colleagues.
Annual Work Summary of Shopping Mall II
On the second weekend of work, I was deeply touched. From being familiar with the display position of goods to how to promote sales now, I feel that I have experienced many experiences that I have never experienced before.
For the display of goods, when customers use fixed old brands, they usually go directly to the place where the goods are located, and then we can directly help them bring them to the front desk to pay the bill; The second is that customers will indicate the brand of milk powder at a certain stage or products such as diapers that babies need to eat. At this time, you need to move the stored goods out of the display position in your brain and deliver the products to customers in the shortest time; The third is that the customer asks you to introduce the product, make an objective judgment for him, and make him consciously selective and buy the goods he needs. At this time, the most important thing is that we should be familiar with the products ourselves, so as not to be speechless when introducing the products and avoid the phenomenon of "three questions", which I think is more difficult for us new interns.
Now it is necessary to be familiar with the display position of goods, and at the same time, to learn how to sell goods to consumers smoothly. This is the essence of a shop. In the process of selling goods, we should be people-oriented, always maintain a warm working attitude, and let consumers feel our own affinity and credibility when talking with consumers. This is the premise of sales. Only in this way can consumers trust you and consume.
Maybe I communicated with consumers more or less at the beginning of my work, worried that I didn't know enough about the goods, which caused a little panic and my speech was not smooth, but now I can avoid these unnecessary scenes more or less.
Annual work summary of shopping malls 3
Looking back on _ _ _ _ _, it was a year of sowing hope and harvesting fruitful results. Under the correct guidance of superior leaders, with the joint efforts of all departments of the company and with the joint efforts of all colleagues, we have made considerable achievements.
As a store manager, I feel a great responsibility. Years of work experience have taught me a truth. For a retail store with good economic benefits,
One is to have professional managers;
Second, we should have good professional knowledge as the backing;
The third is to have a good management system. Observe attentively and communicate with customers attentively, and you can do it well.
The specific summary is as follows:
1, conscientiously implement the company's business policy, and at the same time convey the company's business strategy to every employee correctly and timely, which has played a very good role in connecting the preceding with the following.
2. Do a good job in the ideological work of employees, unite the employees in the store, fully mobilize and give play to the enthusiasm of employees, understand the advantages of each employee, give play to their strengths, and do what they can. Strengthen the cohesion of the shopping mall and make it a United collective.
3, through various channels to understand peer information, to understand the customer's shopping psychology, to know ourselves and ourselves, know fairly well, and have a clear aim, so that our work is more targeted, thus avoiding unnecessary losses.
4. Set an example and be a handsome employee. Constantly instill corporate culture in employees, educate employees to have a sense of the overall situation and do things from the overall interests of the company.
5. Attract customers with thoughtful and meticulous service. Give full play to the initiative and creativity of all employees, and let employees change from passive "let me do" to positive "I want to do". In order to create a good shopping environment for customers and create more sales performance for the company, lead employees to do the following work. First of all, do a good job of cleaning every day to create a comfortable shopping environment for customers; Secondly, actively serve customers and meet the needs of consumers as much as possible; We should constantly strengthen our sense of service and let our customers leave our store with sincere smiles and polite language.
6. Deal with the cooperation between departments, between superiors and subordinates, complain less, be more enthusiastic, treat the problems in work objectively and solve them with a positive attitude.
Now, the management of the store is gradually becoming digital and scientific, and the improvement of management means puts forward new job requirements for the store manager. Skilled business will help us achieve various operational indicators. A new year has begun, and achievements can only represent the past. I will manage our East China store with more exquisite and skilled business.
Facing the work next year, I feel a great responsibility. We should keep a clear head at all times, manage Tomb-Sweeping Day's work ideas well, and focus on the following aspects:
1, strengthen daily management, especially the management of basic work;
2. Strengthen staff training internally, and comprehensively improve the overall quality of staff;
3, establish a high degree of loyalty to the company, love their jobs, the overall situation, all for the sake of the company, to contribute to the improvement of the overall economic benefits of the company.
4. Strengthen unity and cooperation with various departments and brother companies, create the best and seamless working environment, remove discordant notes, give full play to employees' greatest work enthusiasm, and gradually become an excellent team.
Annual work summary of shopping malls 4
_ _ month is over, and now I will make a simple summary of our store's achievements and existing problems this month:
My staff has been increasing for _ _ months. Up to now, there are three brokers and one clerk. The door head and telephone have been installed and the work has been carried out smoothly. Sales performance of _ _ month: 950 yuan paid commission, three leased customers, three paid second-hand house sales deposit, and transferred ownership in mid-September, with a total commission of 15000 yuan. Cooperate with Wang to sell a house, and pay the deposit to Wang. Not yet, next month 10 or so. At present, there are 22 stores, effective housing (second-hand houses, Xihang Garden), and 8 prospective customers in the hands of brokers.
Judging from the above sales performance, our work is not very good and our sales are not successful. But one day, I will ride the wind and waves, sail straight up and cross the deep sea. Strength creates value, passion creates the future. I believe that through these days of study and practice, brokers have accumulated a lot of experience. As long as we work together, we will certainly gain something.
_ _ Monthly Work Plan:
1, do a good job in training. All sales achievements come from having an excellent sales staff, and establishing a cohesive and cooperative sales team is the foundation of the enterprise. Therefore, in September, I will do a good job in training, focus on the fundamentals, highlight the backbone and improve in an all-round way.
2. Fully track and develop customer resources. For old customers, we should keep in touch, and potential customers should focus on mining and be willing to spend energy. While having old customers, we should constantly tap many customers from various channels.
Our goal in March is to basically realize __0 yuan. Break down tasks into weekly tasks and daily tasks, and break them down to sales staff. The total commission of each broker is set at 5000 yuan.
Annual Work Summary of Shopping Mall 5
Since 20__ years, he has studied the Drug Administration Law and Prescription Management Measures and the rational application of antibacterial drugs, and used his spare time to study deeply, constantly improving his professional level and skills, and devoted himself to his work. Qi Xin worked together to serve patients, humbly learned professional knowledge from his peers, and properly handled temporary problems in his work in time. Drugs should be placed neatly, toxic, hemp, limited, drama and precious drugs should be strictly managed and counted regularly. Assist the financial department to do a good job in drug economic accounting, find out the reasons in time when problems are found, and study and deal with them in time. Pharmacy and pharmacy are a whole, everyone is like a part. All Qi Xin work together, cooperate with each other, help each other, and complete the tasks assigned by superiors with good quality and quantity.
The work of the Pharmacy Department in the past year is summarized as follows:
First, improve the workflow, improve work efficiency, and facilitate patients and hospital departments.
Pharmacy is an important window directly facing patients and nurses. How to facilitate patients and hospital nurses and how to improve work efficiency is the focus of pharmaceutical work. In order to better improve pharmacy work and improve work efficiency, on the premise of meeting the requirements of patients and nurses, first communicate with patients and nursing staff, and department staff will allocate prescriptions quickly and accurately.
Second, do a good job in drug planning and drug inventory. Do every job carefully, meticulously and meticulously, and lay a good foundation for the next work.
According to the requirements of ensuring clinical first-line drug use, make a drug customization plan according to the sales situation, and report the customization on time to meet the drug supply demand of clinical departments. These days, pharmacies can provide good supplies. And timely and accurately put drugs into storage. Pharmacy inventory once every six months, so that the accounts are consistent.
Third, do a good job in the management and maintenance of drugs.
After receiving the purchased drugs every time, carefully check and accept the drugs, so that the near-effective drugs are not accepted and the unqualified drugs are not accepted. In strict accordance with the management principle of "first in the near future, first out in the near future", do a good job in drug sales and maintenance, ensure drug quality, strive to do a good job in rational drug use, improve the implementation of treatment programs, strive to improve professional level, better strengthen drug management and ensure drug quality.
Fourth, standardize the management of special drugs.
Combined with the actual situation in our hospital, the management principle of special drugs such as narcotic drugs is to have counters, special personnel, special accounts, special prescriptions and double review. Strictly control special drugs, realize the unification of prescriptions, drugs and stocks, and put an end to drug mismatch.
Five, strengthen business learning, and strive to improve the quality of service.
Strengthen the study of drug knowledge in daily work, especially the new drugs that appear in clinic. Dispensing drugs in strict accordance with the provisions of Hospital Prescription Management System, Pharmacy Dispensing Work System and Pharmacy Dispensing Responsibility, and adhere to the principle of "four checks and ten pairs" to prevent the occurrence of wrong prescriptions. Better, more accurate and more perfect window service, patient, careful and dedicated service for patients, and improve their own quality and professional level in continuous practice.
Work direction in the next 20 years:
In the new year, the staff of pharmacy department will fully cooperate with the relevant departments of the hospital, continue to improve the service attitude and quality, strengthen business study, increase new knowledge and better serve the majority of patients.
Articles related to the annual work summary report of shopping malls:
★ Model essay on annual work summary of shopping malls
★ The latest five model articles of annual work summary of store management in 2020.
★ The manager's personal annual work summary contains 5 latest selections.
★ The manager's annual work summary report
★ 2020 Manager's Personal Annual Work Summary 5 Selected Articles
★ Five summaries of managers' annual work in 2020.
★ Shop Management Work Summary and Model Work Plan 2020
★ 202 1 manager's annual work summary report
★ Model essay on personal work summary of store sales
★ Model essay on summary of commercial storefront management