2. Learn more about the products and care products used by customers. Check the customer files first, and then serve the guests. If you are a new customer, you should ask the customer's needs and situation in a professional manner, including the products you have used, the care projects you have done, and whether you are satisfied or dissatisfied with the previous products or care. In addition, these purposes should be achieved through these communications:

(1) The real needs of customers;

② Assess the consumption level of customers;

③ Knowing whether the products used by customers in the past are suitable for this customer can be used as a reference when we recommend this product. Carefully observe the customer's skin and physical condition, know exactly the real situation of the customer, so as to choose the appropriate products and health care and beauty projects.

3. Establish a customer file for each guest, and record the information of the above inquiry, the care items of the guests and the products purchased in detail.

4, detailed analysis of the guest's skin and physical condition, and design the nursing process for the guest, clearly let the guest know which part of the process is aimed at her, what kind of improvement effect can be achieved by completing the process, design home care products for the guest, and tell the guest that the home care effect is ideal.

5, clearly tell the beauty assistant and beautician what kind of care process to do for the guests.

6. When you are busy, you should greet every guest warmly and send drinks and magazines to the guests who need to wait in time.

7. After the guest care, let the guest have a rest, talk with the guest, and explain the details of home care.

8. Check out the bill for the guests.

9. Regular telephone tracking service, giving small gifts to guests on appropriate days, and maintaining good customer relations.