How to chat with customers? Customers are our god. Sometimes we have to prepare a lot of things, so how should we start chatting with customers? This is really important. Let's share how to chat with customers.

How to start chatting with customers 1 How to start chatting with customers?

Customers are our gods, and sometimes we have to prepare a lot of things, so how should we start chatting with customers? This is really too important, and we are often excluded from customers because of this. Here I will introduce some tips on how to start chatting with customers, hoping to help you!

1, suit the remedy to the case, you'll never guess what your customers are thinking, so don't spend too much time guessing. Sometimes, if this customer's interest is similar to yours, you can chat with the customer, of course, enough is enough! Don't disturb your customers!

2. Don't promise anything to customers by the way, especially when chatting. Everyone is a nominal friend, especially when this customer is not sure to order from us. This is even more difficult to agree casually, but if you agree to the customer, you must do what you promised!

3. Some purposeful customers want you to give a direct quotation, so for such customers, you can only directly indicate your purpose when chatting with her, and you need to tell others honestly. In this case, leave your contact information. If she thinks it's appropriate, she will take the initiative to contact you, but we can't help chatting with her!

4. Be sure to keep a certain distance from customers, especially unfamiliar customers. You think you are familiar with our customers, but in fact, customers feel different about us, so this kind of chat should be enough, so don't cause customers' disgust!

5. Communicate with customers with a smile. Sometimes we are afraid of communication. After all, anyone's sales courage and speech are not born. Try to control your language and improve your skills slowly! Sometimes it really is. It would be better to give others enough sincerity!

6. If it's the customer you meet for the first time, and you don't know this customer very well, try to explore this customer's interest, and don't just sell our products. In this case, people will think you are a salesman! But you can use our products to open the topic! What if people are here to learn about products?

How to start chatting with customers

1, know each other's interests and choose the same topic. For most people, the most interesting topic is themselves, or what they like, and they are not interested in others. If you want to attract others' attention and goodwill in your conversation, you must talk about the topics that the other person is interested in.

2. Give priority to listening and be willing to be a supporting role. Psychologically speaking, when customers are dissatisfied, they always need an outlet, that is, they always want someone to listen, someone to understand and someone to care. When customers need to borrow other people's ears to speak, if marketers can listen willingly, they will be moved by the other party and promote the feelings of both parties.

Don't interrupt the customer. Try not to interrupt each other when they are talking. Brain thinking follows his story closely. You should use your brain instead of your ears. Learn to be rational and kind. Rational kindness is worrying about him, being happy for him and being anxious about his needs. At this time, it is often necessary to look at each other's nose gently with eyes and body language. If you understand what the other person is saying, you should nod your head from time to time. If necessary, repeat what the other person said in his own language.

4. Don't refute, especially unimportant topics. If in communication with customers, customers raise objections to our views, don't refute customers, guide customers to express their true thoughts, and ask customers to directly express their dissatisfaction with your views or your personal services.

5, don't gush, leave enough time for customers to talk. The more salespeople talk to customers, the more loopholes there are, and the greater the possibility of customers' refutation. Because customers rarely express themselves, salespeople don't recommend products according to customers' needs, which makes customers feel that salespeople are "selling melons and boasting". On the contrary, the more customers talk to salespeople and trust them, the more information they get, and the more customers are willing to believe what salespeople say.

6. Appreciating the customer's so-called appreciation method, also called praise method or compliment method, refers to the method that the salesperson uses the customer's self-esteem and vanity to attract the attention and interest of the other party, and then turns to the interview. In real life, everyone wants to be understood, recognized, mentioned and praised. For most customers, this method is relatively acceptable.

Six Skills of Chatting with Customers

1. Learn to listen to customers. Only by learning to listen to customers can we understand customers' personalities and their internal needs from conversations with customers. Learning to listen is the first step in learning to chat.

2. Understand the needs of customers. Some customers will not directly express their needs or dissatisfaction during the interview, but as a salesperson, they must learn to understand the customer's words and give them interaction or explanation, which is an effective conversation.

3, read the customer's psychology, in the chat, you must see through the customer's ideas, read the customer's psychology, in order to make your product more in line with his needs.

4. Avoid talking about customer privacy. Sometimes, you think that the relationship with customers is in place, and customers talk to you about some private topics, but you must pay attention to the fact that in front of business, you must not expose customers' privacy.

5, calm chat, only a calm chat mentality, will not let customers feel that you are chatting with a purpose, easy to let customers relax their vigilance, naturally willing to chat with you more.

6. Express your opinions confidently. When the customer asks some questions related to the product, you must not be nervous, but express your views confidently and present the advantages of the product to gain the trust of the customer.

Six taboos of chatting with customers in sales.

1, shut up. As a salesperson, you must remember that your purpose is to let customers speak, not to speak for themselves. Only when customers keep talking can we reveal more flaws and demand points and let you know more about customers.

2. Don't interrupt. No matter for salespeople or ordinary people, you shouldn't interrupt when others are talking, because this will only interrupt others' thinking, which will make people feel that you are rude and easily affect the subsequent transactions.

3. Salespeople who don't swear and swear can easily leave a very unreliable image for customers. After all, customers don't buy your products, the most important thing is to look at your personality.

4, don't be glib, don't be clever in front of customers, the glib salesman will not be appreciated by customers, but will have a great impression on you as a whole.

5. Don't tease customers. If you dare to make fun of customers, you really lose. Customers are customers, because after all, you have interests. If you do this, people may accidentally disrupt the order.

6. Don't argue with customers. No matter what the customer says, you acquiesce in your heart. Never show a trace of dissatisfaction. After all, people pay money. If you are not careful, it is not impossible to destroy the order.

How to chat with customers 2 1, prepare two sets of chat systems for strangers and acquaintances.

When these two kinds of people appear at the same dinner table, you should be a little restrained to acquaintances and ask more questions to strangers. Only by mastering the necessary basic materials can you judge whether this person is serious or informal. It will be more accurate to hold the scale.

You can't run amok just because there are acquaintances present. In the end, I often lose my friend's face and my own.

Doing sales means chatting with customers. 10 invincible way of speaking makes you instantly loved by everyone.

2. Throw the woman back without a closed-loop answer.

According to Xiao Tian's survey of salespeople in 26 industries in China. Com, when most salespeople ask questions, they will choose what they are good at and throw it to him. The other person is very happy, and you are also very happy. You just need to add some in the middle, "Really?" "Ah?" "What happened later?" This topic is expected to be talked for a long time.

It doesn't matter if you don't understand. There is nothing more enjoyable than telling someone who doesn't understand but shows great interest in what you are good at.

"I'm sorry for speaking directly" is the weakest explanation.

At any time, don't expect you to use "I'm sorry I spoke directly" to minimize the damage after you said something directly.

People will only remember your injuries. So when you want to say something harsh to alert each other, pause will be more useful than this remedy. Say what you want, don't be afraid to tear your face. If you feel heavy, don't say it.

Even if you take advantage of it, you can't tell the truth. I hope the other party will forgive you immediately if you say something ugly.

Everyone likes to be praised, but try not to exceed three sentences.

Too many compliments are either fake or fake. Praise should come from the heart, but pay attention to skills.

Sometimes "you look fine today" is more practical than "you look beautiful in this dress", because maybe you can't remember whether she wore the same dress yesterday.

For girls, direct and excessive praise will win a temporary favor, and then it will end in a glib impression.

If you don't want to answer, rhetorical question is the best answer.

There will always be some people who are not long-sighted or even slow in reflex arc asking questions that make you embarrassed or inconvenient to answer. At this time, you can ask him directly with the original topic, and trying to divert your attention is also a reminder to the other party.

If the other person just wants to get to the bottom of it, then you don't have to save face if you don't want to answer.

6. The "talking about information" of chatting comes from fragmentary reading every day.

This is especially suitable for that kind of colleague relationship, having dinner together at noon, meeting in the tea room in the afternoon, and occasionally chatting to pass the embarrassment.

Instead of gossiping about colleagues and bosses, it is better to spend ten minutes browsing the daily news gossip every day, which will become the most basic conversation material.

7. Cultivate one or two hobbies and make them part of your topic.

You belong to work in eight hours, and you belong to yourself in eight hours. How to enrich yourself is the beginning of a good chat. Reading, music, these things sometimes pick people, and not everyone can enjoy them and have a loud voice. Making models and collecting specimens are particularly unpopular, and it is estimated that only people with the same hobbies can share them. Xiao Tian research report. According to the survey of national sales elites by www.com, most people will dabble in food and movies and express their opinions.

Try to choose one or two popular things to do, which will easily get more feedback from the crowd. If you want to be a person with something to say, please start by enriching your life.

8. When the topic is over, throw it to the next person.

When your speech is too long, please try to throw the topic to the next person at the end of the topic.

It is inevitable that you will encounter topics that you are good at, or topics that you know better. There is nothing wrong with being the center of the topic, but if you are an introverted and shy person at heart, you always feel that the topic is over and you don't know how to end it. Then try to leave the topic to others to end.

For example, someone mentioned a star at lunch, and you happened to see a recent gossip about him. You finish in high spirits and don't like the end of the topic. Why not add a sentence at the end? How did you start to like him? In other words, didn't he also play a TV series recently? what do you think?

How to chat with customers? 3. First, prescribe the right medicine. You'll never guess what your customers are thinking, so don't spend too much time guessing. Sometimes, if this customer's interests are similar to yours, you can chat with the customer. Of course, enough is enough! Don't disturb your customers!

Second: don't promise anything to customers by the way, especially when chatting. We are all nominal friends, especially when customers are not sure about ordering from us. This is even more difficult to agree casually, but if you agree to the customer, you must do what you promised!

Third: Some customers with strong purpose want you to give a direct quotation, so for such customers, you can only directly indicate your purpose when chatting with her, and you need to tell others honestly. In this case, please leave your contact information. If she thinks it is suitable, she will contact you on her own initiative, but we can't help chatting with her!

Fourth: Keep a certain distance from customers, especially strangers. You think you are familiar with our customers, but in fact, customers feel different about us, so this kind of chat should be enough, so don't cause customers' disgust!

Fifth: communicate with customers with a smile. Sometimes we are afraid of communication. After all, no one's sales courage and speech are born. Try to control your language and improve your skills slowly! Sometimes it really is. It would be better to give others enough sincerity!

Sixth: If it is the first time to meet a customer and you don't know this customer very well, try to explore the interest of this customer, and don't just sell our products, so people will think you are a salesman! But you can use our products to open the topic! What if people are here to learn about products?

Seventh: strengthen your own business cultivation! You know, we don't talk to customers, especially for the purpose. It is important to achieve your goals. The time wasted by chatting should be included in our time cost, not to mention other products!