12320 is a government public welfare hotline set up by the Ministry of Health. It was launched on February 9, 2005, and was put on trial in 2006. 20 12 will be fully launched at the end of this year. 20 13 March, 12320 public health public service telephone was officially renamed as 12320 health hotline. The telephone covers all parts of the country and serves everyone in China.

The health hotline 12320 has gradually developed into a pragmatic answering line for the people, a help line for solving problems for the people, and a contact line between the government and the masses. For the general public, if you want to confirm whether it is safe after the recent vaccination, you can call 12320 for consultation.

major duty

1, to accept public reports on public health emergencies and cases of violation of health laws and regulations.

2, accept public complaints about emergency handling of public health emergencies.

3, accept public opinions and suggestions on public health work.

4. To provide consulting services on public health laws, regulations, principles and policies, disease prevention and control and medical care in China.

5. The cities that have been opened have established a relatively perfect linkage mechanism, and citizens' reports, complaints and suggestions can be quickly transferred to the corresponding processing departments, and the progress or results can be fed back in time to reply to the citizens within the specified time.