1, an easy way for the elderly to safeguard their rights in consumption.
(1) Alipay one-click complaint
20 18 elderly people find that the quality or effect of their purchased goods is not good, so they can directly log on to AliPay, search for the official applet of 123 15 and make a one-click complaint.
(2) Call the hotline 123 15 to complain.
Call the hotline 123 15 directly, and make telephone complaints to the merchants or commodities to reflect the situation.
(3) Complaining to the Consumer Council
The elderly can complain about goods or businesses or report to the local Consumer Council for mediation.
2. Precautions for the elderly to easily safeguard their rights in consumption.
(1) Save the consumption voucher.
Whether the elderly buy goods in a physical store or through the Internet, television and other channels, they should ask the seller for purchase invoices, shopping receipts and other consumption vouchers when paying, and need to properly keep the consumption vouchers for future rights protection.
(2) Record the business information and save the promotion advertisement list.
If a merchant sells products door-to-door or by telephone, and the elderly want to buy and pay, when the merchant does not issue invoices and other consumption vouchers, the elderly can ask and record the specific information of the goods and merchants in detail, keep promotional advertisements, and record or video if possible.
(3) Take photos and videos of commodities.
When it is found that the purchased goods do not meet the standards or have other abnormal conditions, the elderly can immediately take photos and record the goods for rights protection.
3. The reasons why it is difficult for the elderly to protect their rights in consumption.
(1) Weak awareness of evidence
When purchasing goods, the elderly generally do not take the initiative to ask the merchants for invoices, receipts and other consumption vouchers, even if they take invoices and other consumption vouchers, they will not be retained. When found cheated, unable to provide invoices and other evidence to prove the purchase of goods, and unable to provide business information, resulting in failure to successfully defend rights.
(2) credulous promotion
Old people are keen to attend free health care lectures or activities. Merchants take the opportunity to promote various expensive health care products, claiming that they will live a long life without illness after eating health care products, and also attract the elderly to buy them by buying more and giving more, trying first and then buying, and promoting at low prices.
Finally, the elderly should protect their rights in consumption, remember to keep consumption vouchers, record relevant information, and record and video in time. Consumers' rights protection can be reported through Alipay or telephone or to the Consumers Association.
When it is difficult for consumers to protect their rights, the elderly or their children can consult relevant lawyers at the French Open.