1. Develop training topics:

At the beginning of each month, the management will evaluate the needs of employees in the store and the latest developments in the industry, and choose a related training topic, such as new drug knowledge, drug interaction, sales skills, service attitude and so on.

2. Set training objectives:

Clear the specific objectives of training, such as improving employees' understanding of specific diseases, mastering the use of new drugs, improving sales skills and improving customer satisfaction.

3. Make a training plan:

Arrange the weekly training time, which can generally be carried out after the rest time or business hours on weekdays to ensure that all employees can participate in the training.

4. Determine the training form:

Training can take many forms, including lectures, group discussions, role-playing, online training, etc. Choose the form suitable for employees to learn and improve the absorption of training.

5. Develop training materials:

Prepare teaching materials such as textbooks, PPT and case analysis. Training needs, so as to facilitate the use of training, to help employees better understand and master knowledge.

Example of training content:

1. New drug knowledge training:

Introduce the newly listed drugs, including drug characteristics, indications, dosage and usage, adverse reactions, etc. , so that employees can provide customers with detailed medication instructions.

2. Drug interaction:

This paper introduces the interaction between different drugs, as well as possible adverse reactions and precautions, in order to improve employees' awareness of drug safety.

3. Customer service skills:

Train employees to communicate with customers, including polite language, listening ability, problem-solving ability, etc. , improve customer satisfaction.

4. Sales skills improvement:

Introduce sales skills, such as sales funnel management, customer discovery skills, sales words, etc. To help employees improve their sales performance.

5. Medical insurance policy and reimbursement process:

Understand the latest medical insurance policy and drug reimbursement process, provide accurate reimbursement guidance for customers and improve customer stickiness.

6. Health knowledge popularization:

Popularize some health knowledge from time to time, such as the prevention of common diseases, living habits and health preservation. , improve the health literacy of employees.