Time flies, time flies. With the busy pace of time, the year of 20xx has quietly ended, and the bell of 20xx has rung. We have entered a new year, and a busy and fulfilling working life is about to begin. At the end of the year and the beginning of the year, looking back on the past year, with the correct guidance of superiors and the help and support of colleagues, the sales tasks assigned by the company were basically completed, and the technology and work were improved to some extent.

Looking back on the harvest of the past year, let me make steady progress on the healthy road under the leadership of the company and continue to forge ahead; The pressure and frustration of this year also made me feel my own shortcomings and the importance of studying hard. According to the requirements of superior leaders, my specific work in 20xx years is summarized as follows:

I. Personal work experience

20xx has been an extraordinary year for me personally. Customer service has been very busy since the beginning of the year. Think back to 20xx, mainly engaged in sales and customer service. Through a year of sales customer service work, I realized that for a sales customer service, doing customer service work feels like a person who has learned to eat Chili. There is only one word that feels the deepest in the whole process: spicy. If one day you get used to this smell and stop coughing or touching your nose and crying, you will be an experienced old employee.

I have encountered such setbacks in my work, which made me under great pressure, but at the same time it also gave me great touch and inspiration. Call to explain the function of the software after work, and send text messages to play emotional cards after work. The day before the customer finally agreed to pay the company, because I typed the wrong money, the cooperation was cancelled and the customer was unbalanced. It also prevented me from promoting it vigorously, thinking of keeping customers waiting for a while, but the next day I made a deal in Shanghai. It hit me hard! I searched for problems and reasons over and over again, and almost wanted to give up this customer, but I didn't realize that it was my own problem and blamed others. Later, I learned from the customer that I misunderstood what he said at that time, because I was preconceived, felt that the price difference was large, felt that the customer would not accept it, and so on, but these were just my thoughts, not the customers' thoughts. Fortunately, there is still room for recovery. At my insistence, the customer finally agreed to return the goods in Shanghai and then buy them from me. From this matter, I think over and over again, sum up my own shortcomings, and realize that in the future work, only by fully recognizing my own problems and improving and solving them can I improve my personal sales performance.

Second, the sales performance

In 20xx, the company completed the sales task assigned by the company and achieved good sales performance, which was fully recognized and affirmed by the superior departments and colleagues and won certain honors. But judging from the specific monthly sales performance, my work performance in X and X last year was not ideal. Mainly because I was lazy in that quarter and didn't actively carry out sales tasks. I feel no pressure to assign tasks, and my work attitude is not positive. In the month of X that year, I took X with me. I was deeply aware of my problems and reflected on my situation many times. In 20xx, I will try my best to successfully complete the monthly sales task.

Third, the work content

Over the past year, I have been insisting on providing after-sales service for users who have purchased Yimeng Trader software, patiently and meticulously explaining various problems encountered by users in the process of using the software, and striving to do a good job in QQ remote processing. Give full play to your work enthusiasm when you accept the on-site course, assist users to use the software to analyze their own stocks, and strive to let users renew their fees every year when the software expires on the basis of service. In addition, in the past year, I firmly completed the sales task arranged and deployed by the customer service department. Through my unremitting efforts and patient communication, our company's software sales have been re-developed among the user groups, which has made due contributions to ensuring the good sales performance of our trader Co., Ltd.

Fourth, their own shortcomings and future plans.

From X to X, I worked in Trader Co., Ltd. for one and a half years. During the period, although we were able to complete all the tasks arranged and deployed by the company, we achieved enthusiastic service, after-sales patience and good sales. However, in the specific work process, through some personal setbacks and pressures, I fully realized my shortcomings and problems. First of all, I have some problems such as bad temper, and sometimes I have conflict psychology when I meet some problems such as unsatisfactory work distribution. Besides, I also lack patience when I meet old users who ask about computers. In this regard, I feel very guilty and repent. In the future work, I will further correct my temper problems, learn from teachers and seniors, and ask for sales skills and coping skills. Further strengthen their affinity for customers, constantly improve their communication skills and working methods, deepen their study of securities theory knowledge, improve their professional analysis ability and business level, and ensure that they get good results in their future work.

Suggestions of verb (abbreviation of verb) on company management

In order to do a better job in the future sales tasks, it can actually enhance the company's sales enthusiasm in the group and improve the company's sales performance. Based on my years of work experience, I would like to make the following suggestions to the company. Our company has a good reward and punishment system for sales management. The punishment system of our company is very specific and detailed, and Zheheng has promoted the management of our company. But at the same time, if we can further improve and implement the reward system, ensure that the tasks of each month are different, make up for the imperfections and deficiencies of the system, and ensure the implementation of the system, not just words. It will be publicized and implemented in time. If the reward system is incentive, not negative, it will better promote the sales enthusiasm of our customer service staff, and will enhance the serious and responsible work of customer service staff and effectively improve our sales performance.

2. Personal annual work summary

It has been a whole year since I joined the security department of XX Property Company on XX, XX. There is joy when harvesting fruitful results, hardship when tackling key problems, and melancholy when encountering difficulties and setbacks. But with the care and support of superior leaders, it was successfully completed. Now the working scenario is summarized as follows:

First, focus on your own work, earnestly perform your duties, and highlight the key points of your work;

1. Over the past year, I have been conscientious, hard-working, fearless, brave in shouldering heavy burdens and enthusiastic in service, and played my due role in my post.

2, do a good job in the department's fixed assets management requires the team leader to be responsible for the management of fixed assets, supervision, management, maintenance and use of fixed assets.

3 to strengthen the organization of security personnel to study hard, conscientiously implement the responsibility system for fire control work, in order to fully implement the policy of "prevention first, combining prevention with elimination". Under the leadership of the superior, the fire safety inspection system was established, which promoted the effective development of fire safety work.

4. I consciously strengthen my study, humbly ask for advice, constantly sort out my work ideas and summarize my work methods. On the one hand, learn by doing, constantly master their own working methods and accumulate experience. We should also pay attention to the task as the traction, rely on work experience to study hard, and complete the task quickly through observation, exploration and practice. On the other hand, consult books and colleagues, constantly enrich fire knowledge and master security skills. With the help and guidance of leaders and colleagues at all levels, we have continuously improved, gradually found out the basic situation in our work, found a breakthrough, and grasped the key and difficult points of our work.

Second, the main experience and gains

Over the past year, with the instructions and support of the superior leaders and through our unremitting efforts, we have completed some work and achieved necessary results. To sum up, we have achieved the following results:

1, put yourself in a correct position, be familiar with basic business, and be fully adapted to work.

2, take the initiative to integrate into the group, handle all aspects of the relationship, and always adhere to a good working condition in the new environment.

3. Adhere to the principle of implementing the system, carefully count the inventory and fulfill the requisition of materials.

4. Only by establishing the awareness of safety service and strengthening communication and coordination can we do our job well.

5. Strengthen communication with subordinates, communicate with subordinates, solve their emotional problems at work, and exchange ideas with subordinates.

6, strengthen the inspection tour at night, timely rectification, correct understanding of self in the work. Conduct multiple routine inspections. Take safety education as one of the key inspection materials.

7. Hold regular work meetings, listen to the opinions of subordinates, sum up work achievements and problems, and take countermeasures in time!

8. Adhere to the working idea of "prevention first, combining prevention with elimination", improve the monthly safety inspection system of Block A (the first, second and third floor office areas of Building/KLOC-0), fire hydrants and home building materials museum C02, and inspect them one by one.

9. Set an example, take the lead in observing the company's rules and regulations, and adhere to a strict and self-disciplined work style, setting a good example for the players.

10, four key patrol areas are added at night: (1 office area on the second and third floors of building), (3- 1A main power distribution room on the first floor), (main power distribution room on the first floor of Jiating) and (fire monitoring center).

1 1. Strictly manage at work, handle problems fairly, justly and openly, reward the excellent and punish the bad, establish management prestige, and fully mobilize the enthusiasm of employees.

12, cooperate with all departments of the company to ensure the preparation and recovery of materials for various activities.

13. Improve the training system of the company's flag protection team.

14. In order to improve the overall image and quality of the security team, morning exercises and military training plans are specially formulated.

15, in order to better carry out security work and fully understand the company's six major fire protection systems.

Third, there are shortcomings.

Generally speaking, good achievements have been made, but there are still many shortcomings and some problems to be solved urgently, mainly in the following aspects:

1, learning new things is not enough. I often do things by experience in my work, and I use my previous work routines to deal with problems, which shows that I am not bold enough in my work.

2. Although we have done a lot of work on the problem of parking lot theft, each sentry box is flexible, the patrol post is serious and responsible, and the employees of all departments of the company publicize and raise their awareness of self-prevention, but this cannot solve the fundamental problem. Then, under the instruction of the superior leader, the high-definition video monitoring system in the monitoring room works closely with the ground patrol personnel to better prevent theft.

3. Personal annual work summary

Since I transferred to xx Property Management Office in 20XX, I have tried my best to adapt to the new working environment and post of this unit, study with an open mind, work hard and do my duty. I feel that I have successfully completed all the tasks. The following is a summary of my work:

First, consciously strengthen study and strive to adapt to work.

It's my first contact with property management, and I don't know much about the responsibilities and tasks of the comprehensive administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

Second, focus on their jobs and earnestly perform their duties.

(1) Do financial work patiently and meticulously. Since I took over the financial work of the management office for one year, I have carefully checked the financial books, sorted out the financial relations, strictly implemented the financial system and made every account well in the first half of the year, thus ensuring the annual balance of payments and the realization of profit targets. First, do a good job of every incoming and outgoing account. For each incoming and outgoing account, I record it in different categories according to the financial classification rules and register it. At the same time, carefully check invoices and bills, and do a good job in bill management. The second is to do a good job of monthly routine reconciliation. According to the financial system, I refined the income and expenditure of the month, prepared financial statements regularly, and reconciled them in time according to the company's requirements. There are no omissions or misstatements. The third is to collect service fees in time. Combined with the reality of xx, on the basis of further understanding and mastering the charging method of service fee agreement, I carefully distinguish between them and charge them regularly according to the service fee agreed by xx company, the owner and us. 20XX annual service fee has been paid in full. The fourth is to control the cost reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and actively assist the director of the management office in charge of financial management. Especially in the aspect of recurrent expenditure, we should strictly control procurement, consumption and supervision to prevent extravagance and waste, and at the same time put forward some reasonable suggestions.

(2) actively do a good job in copywriting management. In the past six months, I have been mainly engaged in office work, and I soon got used to the copywriting management of xx. I have mainly done the following two tasks: First, data entry and document arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements. The second is file management. After arriving at the management office, the systematic and standardized classified management of archives is my regular work. I adopt the method of combining normal maintenance with regular centralized sorting, classify and file the files, and do a good job in the registration and management of the files in and out of the warehouse.

(3) Do a good job of greening and maintenance seriously and responsibly. The greening work of the community was given to me in June+10, 5438. For me, this is the first time. Due to the lack of professional knowledge and management experience, there is a shortage of greening workers at present. Now it is winter, and the situation of greening work in residential areas is more severe. I have mainly done the following two aspects: First, do a good job in the daily maintenance of community greening. The second is to carefully check and accept the handover.

Three. Main experience and gains

I have worked in xx for one year, completed some work and made some achievements. To sum up, I have the following experiences and gains:

(1) Only by putting yourself in a correct position and trying to get familiar with the basic business can we adapt to the new job as soon as possible.

(2) Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment.

(3) Only by adhering to the principle of implementing the system and carefully managing the financial accounts can we fulfill our financial responsibilities.

(D) Only by establishing a sense of service and strengthening communication and coordination can we do our job well.

4. Personal annual work summary

In 20xx, with the care and help of company and department leaders and the strong support of colleagues, I was able to correctly handle all aspects of relationships, work diligently, treat people sincerely, abide by various rules and regulations and work disciplines, and constantly improve service quality and work efficiency. It has achieved safe driving for 10,000 kilometers without accidents throughout the year and successfully completed various tasks assigned by the leaders. The work of the past year is summarized as follows:

One, can actively participate in various learning activities, and constantly improve their own quality.

According to the unified arrangement of the company, I can actively participate in the corporate culture training organized by the company this year, at the same time, I can care about current events, use newspapers and radio to keep abreast of state affairs in time, and maintain a high degree of political and ideological consistency with the central government; In action, it is consistent with the requirements of superiors and company decisions, and its own quality has been significantly improved. In the process of carrying out the task, you can drive in a civilized way, treat guests politely and serve warmly, and consciously safeguard the image of the unit and individual.

Second, study your own business seriously to ensure safe driving without accidents.

Over the past year, I have always kept in mind the overall goal of "driving Wan Li, safety first". In my daily work, I can seriously study and delve into driving professional knowledge according to my own work requirements. At the same time, take good care of the vehicles, be thrifty, check and maintain the vehicles you drive in time, and do a good job of cleaning the vehicles every day, so that the vehicles are as good as new every day. Pay attention to the condition of the vehicle at ordinary times and do a good job of maintenance in time to keep the vehicle in good condition. Conscientiously adhere to the system of "three inspections" and "one guarantee", and do not overspeed, drink and drive, or drive without permission. Do a good job in safety precautions, eliminate potential safety hazards, always be vigilant, strictly abide by rules and regulations, ensure that every trip is law-abiding and civilized, and ensure safe and civilized driving.

Third, strictly abide by the company's rules and regulations and provide good service.

As a driver, I have been able to define my job responsibilities and abide by professional ethics in the past year. In the work, we should strictly follow the rules and regulations, adhere to the principle that individual interests are subordinate to the overall interests, enhance the concept of time, obey the leadership, and not be late, leave early or delay things. Work hard, as long as there is a need, you can be on call in the morning and evening or on holidays, and never complain about unpaid; In the transmission of data files, the work and tasks assigned by leaders and colleagues were completed in a timely and correct manner.

In the past, I have made some achievements in safe driving and daily work, and I have also been affirmed by company leaders and colleagues. But I also know that there is still a certain gap compared with the requirements of the leaders. In the new year, I will carry forward my advantages, overcome my shortcomings, study hard, constantly improve myself, further enhance my sense of service, and strive to make greater contributions to the development of the company.

5. Personal annual work summary

The year's work is over, and the work in xx Hotel makes me very relaxed. I think I should have a good working attitude. In the past year, my front desk work has made great progress, which is definitely a growth for me. I hope to accumulate knowledge and experience through continuous work, which is very necessary for me. There will be a lot of work in the future. This year is a good reference. I think I should always know what I should and should not do. This job is very precious to me. I have been developing into an excellent hotel front desk. I will summarize my work this year.

First, the front desk reception work

I have always believed that as a receptionist, it is very necessary to have high-quality service to satisfy customers and do my job well. Work is to have a very positive attitude to face, I think I should always know my responsibilities. I can do this now, because I want to have an account of the past. After all, this is my own problem. In this more than a year of reception work, I have always been very clear about my position. It is very important to do everything well and improve your manners. In many cases, it will also have a direct impact on customers. There is no doubt that the first contact of customers when they enter the hotel is the front desk, and I can feel how important my responsibility is. So I have been improving my business level, providing warm service, perfecting every detail, and making customers feel good about the hotel.

Second, personal ability.

As a receptionist, I will never forget how capable I am. I know exactly how much I will do. That's for sure. I hope to have a good attitude at work and learn to communicate. The past year has precipitated a lot for me. I have never been proud of my ability. No matter what my ability is, I must look at it correctly. I've always believed that. So I have been looking down on myself for a year. Many people around me who are worth learning will look for advantages in others and make up for their own shortcomings. I hope I can have a good attitude to improve my professional level and improve my comprehensive ability.

Third, the shortcomings of the work.

In the past year, I remembered many things. There are good ones and bad ones. Good things are worth developing. For example, I can keep a good attitude to study and accept better things. Now I've thought a lot about when I should know what. The disadvantage is that I can't improvise. As a receptionist, this is also a necessary skill. I still want to strengthen my study and improve myself.