The main responsibilities of beauty consultants
1, clearly understand the customer's needs, and the beauty consultant can clearly tell the beautician what kind of care process to do for the customer, so as to avoid the beautician asking again.
There is no need to send the customer out in a hurry when the customer has finished the care. Beauty consultants can give customers a break, talk to them and explain the details of home care.
3, in addition to billing guests. Beauty consultants should also provide regular telephone follow-up services, send small gifts to guests on appropriate days, and maintain good relations with customers.
4. Warm and thoughtful reception of customers coming to the beauty salon. When a beauty consultant meets a customer for the first time, he should politely ask what the customer needs, and then recommend a suitable beautician according to the customer's needs. Don't treat customers like air.
Although you don't have to take care of the clients, the beauty consultant should know something about the nursing projects before he can introduce the services he really needs to the clients. Don't sell the most expensive products or inappropriate products to others as soon as customers arrive. Although this will make you rich, it is only this sum. It is estimated that it will be difficult for you to make more money in the future.
6. If it is a new customer, the beauty consultant should know which products the new customer has used before, and remember not to belittle those products; At the same time, carefully observe the skin and physical condition of new customers, and accurately recommend products and beauty care projects suitable for new customers.
7. Sometimes the recommended products may not be accepted by customers, perhaps because the price is too high to bear. At this time, the beauty consultant should also evaluate the customer's consumption level to avoid the mismatch between the recommended products and customers.
8. In addition to warmly receiving customers and helping customers recommend satisfactory products and services, beauty consultants also need to establish personal files for each customer who enters the store and make detailed records of the inquired information, customer care items and purchased products.
Knowledge that beauty consultants need to master.
1, the importance of beauty consultants to customers
1, beauty consultant answers all customers' questions,
2. The beauty consultant specifies the appropriate course of treatment for the client to achieve the highest curative effect.
3. The beauty consultant distributes the most suitable household products to customers, so as to achieve their maintenance goals.
4. Beauty consultants instruct customers how to use our products.
5. Beauty consultants convey correct and professional beauty maintenance knowledge to customers.
6. The beauty consultant helps the client get rid of the troubles she faces.
7. Beauty consultants will make customers have greater trust in the company.
2. Necessary skills
Service consciousness: besides learning basic techniques such as freckle removal, acne removal and whitening, beauticians should also have good service consciousness. Specifically, every beautician should be a beauty guide, telling consumers what kind of skin needs to be equipped with what kind of cosmetics, skin care products and other professional knowledge; The demanding one should also become the personal image designer of the customer. Only in this way can we keep a group of repeat customers.
Etiquette: What kind of behavior do customers want when they go to a beauty salon to spend money? God? If the beautician's etiquette can be standardized, it will make customers feel more wonderful. On the etiquette level of many beauticians, what does it mean? Are you welcome? Welcome to come again next time? In the new era, beauticians who know more manners are bound to be more popular.
Marketing awareness: bosses hire employees to make money. What's the use of hiring employees if they can't make money? Many beauty salons will also recommend some beauty products to customers, and those employees who can really sell the products are intelligent. Of course, employees can't sell products for the sake of selling products, only when customers need them.
A wide range of knowledge: beauticians sometimes act as personal consultants to customers, so beauticians' knowledge cannot be limited to beauty. According to reports, the most useful knowledge is clothing knowledge? It is a higher level of beauty that people can provide clothing advice to customers by relying on clothes.
The income level of beauticians: There is a lot of room for the growth of beauticians' income. As long as you continue to study and strive to become a beautician with excellent control and sales skills, your income will also be by going up one flight of stairs.