Deceiving consumers, consumers can report to the industrial and commercial bureau and the consumer agreement, demanding that the legal responsibility of the merchants be investigated. You can also directly call the 123 15 consumer protection hotline to complain. In the process of consumption, consumers should also ask merchants to issue invoices or receipts in time and keep them properly. After a dispute occurs between consumers and merchants, in the process of communication and consultation with merchants, we should pay attention to collecting all kinds of evidence such as written materials, so as to complain to the industrial and commercial departments when negotiation fails, and take legal measures to safeguard their rights and interests when necessary.

legal ground

Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests Article 11 Consumers who suffer personal or property damage as a result of purchasing or using commodities or receiving services shall have the right to compensation according to law.

Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests Article 12 Consumers have the right to establish social organizations to safeguard their legitimate rights and interests according to law.

Article 17 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests, business operators shall listen to the opinions of consumers on the goods or services they provide and accept the supervision of consumers.