In Xiangfeizhu, after employees arrive at the store, they first clean up the storefront, and then they attend the morning meeting.
The purpose of the morning meeting is to adjust the state of employees, set work goals, analyze the results of the goals, and concentrate on arranging work.
We will achieve these four goals through the following process:
The uniform queue shows the corporate image.
1. Line up. The executive of the morning meeting quickly arranged the queue, held his head high and looked forward with a smile. After the parade, add a greeting (3 times): Good morning, ladies and gentlemen of Xiangfeizhu! All right! Very good! Very good! The fragrant princess beads are getting better and better!
2. Personal image, according to the standards required by the company, long hair is tied into a bun, face is light makeup, and work is clean and spotless.
3. Read corporate culture aloud, smile seriously, read aloud, and speak from the heart.
4. Dance, body expression, smiling, body stretching, graceful limbs and cheerful dance choices are all appropriate.
5. Fitness exercise, moving and rising the sun, full yang is health, while bringing health to customers, we also need health ourselves. With a smile on your face, you can play a role in keeping in good health only when your movements are in place.
Through the above methods, employees' bodies, moods and emotions can be mobilized, which is conducive to the development of a day's work.
Only when there is a goal can there be a direction, and only when the direction is right can there be a correct result.
What goals should Xiangfeizhu employees have?
1. service goal, how to serve customers and make customers satisfied is the service goal.
2. Effect goal: The customer needs to solve the body problem before coming to Xiangfei Bamboo. We help customers solve problems and give comparison charts and data, and the effect goal is achieved.
3. Consumption targets. When customers enter the store, either old customers have projects or new customers want to buy projects. As long as the project works, the consumption target can be achieved.
4. Sales target, old customers need to renew orders, new problems need to be placed on new orders, and new customers need to sell if they have needs.
The goal needs to be quantified, so the numerical goal must be clear.
After setting the data target, the way to achieve the target is to analyze the target customers.
1. body stylist analysis, through the last service situation and communication situation, analyze what needs to be done this time to achieve the goal. Communicate what? How to communicate? Interactive what?
2. Manager's analysis. After the stylist's analysis, the manager will guide the stylist how to achieve the goal faster and better according to his own understanding of the customer.
Analysis of customers needs tools, which can quickly understand the customer's past and improve the accuracy of analysis, so we should make good use of customer information table and customer 66 inquiry table.
Work arrangement is to examine the ability of managers, whether the arrangement is reasonable and whether employees can complete it. Can you arrange for the body stylist to have something to do all day, so that the body stylist can be full every day and not idle to chat together?
1. learning arrangement, xiangfeizhu has many project specialties, technologies and processes, and technical skills to learn. Since it is learning, there must be arrangements, inspections and assessments.
2 meeting arrangements, there are major issues that need to be notified, discussed and confirmed. , determine the time, the number of participants, the form of the meeting, the preparation content, etc.
End. Shout slogans together. Let's go End. The slogan is: believe in yourself and your partner! Come on, come on. Come on, come on. Come on, come on, yeah, yeah.
Note: If there are no customers during the meeting, it is recommended to stand all the time, which usually ends in 25 minutes. If it is inconvenient for customers to say hello and shout slogans, they can directly sit and analyze their work arrangements.
When the four pieces of content are over, the morning meeting process is over. Through the morning meeting, bodybuilders know what they should do! What goal to achieve! How to achieve it? Is there a direction and method for a whole day's work?
Bodybuilders know how to serve customers and achieve their goals.
The store manager knows how to cooperate with beauticians to achieve performance.
Coupled with good customer service, customers' needs can be met.
Don't you need a morning meeting to achieve a win-win situation for all three parties?