Over the past year, under the correct leadership and care of the school, I have seriously studied the important thought of _ _ _ _, firmly established the socialist concept of honor and disgrace with "eight honors and eight disgraces" as the data, took service with a smile as my own responsibility, took student satisfaction as my purpose, stood on my own duty, was loyal to my duties and provided solid services. Now my work is summarized as follows:

First, study hard and keep pace with the times.

Theory is the forerunner of action. As a logistics service personnel, I deeply realize that theoretical study is not only a task, but also a responsibility and a realm. Over the past year, I have been studying hard to improve my theoretical level, strengthen my thinking potential, pay attention to integrating theory with practice and exercise myself with practice.

1, pay attention to overcome the "laziness" in thought. Adhere to the system and participate in theoretical study on time. First of all, don't regard theoretical study as a "soft indicator" and an extra burden, and consciously participate in various political studies organized by the school; Secondly, according to the self-study plan, adhere to individual self-study, carry forward the "nail" spirit, squeeze time to study, correctly handle the contradiction between work and study, don't neglect study because of busy work, and don't relax study because of heavy tasks.

2. Pay attention to integrating theory with practice. In work, theory is used to guide the solution of practical problems, and the purpose of learning is more important than application. Under the guidance of theory, we will constantly improve the potential of analyzing and solving problems and enhance the principle, systematicness, foresight and creativity in our work. I pay attention to transforming theory into my own scientific thinking method, into a correct grasp of practical work, into a way of thinking to guide work, study new situations, solve new problems, take a new road, overcome old-fashioned thinking, refrain from "empiricism" and expand thinking.

Second, based on their own duties, love their jobs and dedication.

As a logistics service personnel, I always insist on "doing simple things well, not simple things". Take everything seriously at work, and always do it with all your heart whenever you encounter complicated and trivial things; In the past year, I devoted myself to my work. In order to carry out the service tenet of "thoughtful service and strong guarantee" put forward by the school and make myself serve the students better, I have been strict with myself while consulting old comrades, studying hard and learning from their work experience. For the problems that students can solve, I have given serious and steady solutions, and I have faithfully reflected them to the school, trying to give students an answer as soon as possible.

The above is my summary of the whole year's work, but I know there are still some shortcomings, and there is still a gap from the requirements of superiors. First, lack of work experience and loopholes in actual work. Second, there is not enough innovation in work. Third, there is impatience at work, sometimes eager to achieve success. The next step is to overcome and improve.

2. Personal Work Summary 2022 General Edition II

Unconsciously, I have been working in this hotel for one year. From the beginning to the present, I believe that apart from my own efforts and efforts, leaving the hotel has brought me training and the support of old employees and old leaders. I have learned a lot in the past year. The following is a summary of this year's work.

First, strengthen business training and improve their own quality.

As the front desk of the hotel, every employee should deal with the guests directly. The working attitude and service quality of employees reflect the service level and management level of a hotel, so the training of employees is the focus of our hotel. We regularly carry out telephone language skills training, receptionist etiquette and housing sales skills training, as well as foreign language training. Only through training, can I further improve my business knowledge and service skills, and better bring quality services to my guests.

Second, strengthen sales skills and increase occupancy rate.

According to the market situation, the front office has been trying to promote the sales of scattered houses. This year, the hotel launched a series of room promotions. While offering preferential policies, the receptionist flexibly grasps the room price according to the market situation and the check-in situation of the day. The number of individual customers at the front desk has increased significantly, and the occupancy rate has increased. It emphasizes the purpose of the receptionist: "As long as the guests come to the front desk, we will try our best to keep them" and strive for more occupancy.

Third, pay attention to the coordination between departments.

Hotels are like a big family, and it is inevitable that there will be friction between departments in their work, and the quality of coordination in their work will also be greatly affected. The front office is the central department of the whole hotel, and has a close working relationship with catering, sales, rooms and other departments. If there is a problem, you can actively coordinate with this department to solve it, so as to avoid things from getting worse, because everyone's common goal is for the hotel. If it is not solved well and handled badly, it will bring necessary negative effects to the hotel.

Fourth, make up for mistakes in work and ensure that guests check out in time.

The cashier at the front desk is the last department that guests contact before leaving the hotel, so they usually complain to us about the hotel service at the checkout, and these problems are not caused by the cashier. At this time, the most desirable thing to do is to avoid shirking or blaming the departments or individuals that cause difficulties. "It's none of your business" is the most undesirable. Instead of making up for mistakes, it makes guests doubt the management of the whole hotel, thus deepening the distrust of guests. Therefore, the intermediary function should be played calmly, and the cashier should explain the situation to other individuals or departments and ask for help. After the problem is solved, you should ask the guest for advice again. At this time, guests are often influenced by your enthusiasm, thus changing the initial bad impression and even establishing a close and mutual trust relationship between guests and me.

Only learning can constantly sharpen a person's character, improve moral cultivation and improve service skills. Let's take vigorous steps and keep moving forward, so that we can walk in a sky where we can fly high!

3. Personal Work Summary 2022 General Edition III

In the past year, with the correct leadership of the general manager and the close cooperation of other departments, the sales department basically completed the task in 2008. The work of this department has gradually matured. This year, our specific work is as follows:

I. External sales and reception work

First of all, after a year of running-in and development, the sales department has gradually matured its own sales work and expanded its own market. Pushing the business hotel into the tourism market in an all-round way has improved the visibility of the hotel and strived to create maximum economic benefits for the hotel. According to the work plan at the beginning of the year, earnestly implement each item. In 20xx, the sales department focused on the sales of individual customers and conferences. Due to the hotel's geographical location, the individual occupancy rate is low. The annual occupancy rate of individual customers in the sales department is: we have increased the sales of business customers, visited important companies to sign business agreements, and made different sales plans according to different seasons, such as targeted visits to customers. We paid a serious return visit and communication to the travel agencies with better ground connection team. 65438+ Most motorcycles will be in February 2- 10/0. We will contact the dealers in time. Pave the way for the overall sales of hotels in peak season. At ordinary times, when sorting out customer files, we will pay regular classified visits and constantly develop new customers. By the end of the year, * * * signed 454 agreements.

20XX September I went to the hotel as a sales manager; 20XX 10 Hotel was officially listed in Samsung, which provided the sales department with a bargaining chip for external publicity, and at the same time improved the overall level of our hotel to a higher level, which was beneficial to the sales work of the hotel.

With the rapid development of the Internet, the publicity of the Internet not only improves the popularity of the hotel, but also improves the overall occupancy rate of the hotel through network companies. By the end of the year, * * * signed network cooperation agreements with 54 online booking companies. We increase the commission ratio of important network companies, and use their publicity to let more guests know more about business hotels through the network, such as Ctrip, E Long, Hengzhong Zhongwei and other network companies; At the same time, during this year, we received more than 30 large, medium and small meetings from Zongshen, Jiaolong Hengyun, Kelon Electric, Wei Jun Mengniu Dairy University of Traditional Chinese Medicine, Railway, Universal Travel Agency and other motorcycle companies. For the reception of each meeting, all departments can seriously cooperate with the sales department to successfully complete the reception of the meeting, and the guests have affirmed our work. I sincerely thank the leaders and employees of all departments for their support to our sales department.

Second, internal management.

The hotel has its own website, and the sales department is responsible for maintaining the website and updating the content of the webpage. It expands its influence through online publicity, timely and accurately releases the hotel's dynamics and news, and lets more people know about the hotel. At the same time, we put forward a new hotel website construction scheme, which laid the foundation for the future development of hotel websites.

Third, shortcomings

1, foreign sales need to be strengthened, and now we have relatively few individual customers.

2. The meeting information was not understood in time.

3, sometimes in the reception work is not careful enough, not enough attention to some details, not comprehensive enough to consider the problem.

4. Sometimes the information is not accurate enough due to untimely communication; Affect the overall sales and reception of the hotel. In the future, we should be careful, try to avoid it, communicate in time and reduce work mistakes.

4. Personal Work Summary 2022 General Edition IV

In a blink of an eye, 20xx years passed. Looking back on the work in the past year, although the contribution to the company is meager, it can also be regarded as the foreshadowing role of the company to open up the sales market. Through work and study, as well as the mutual exchange and help of other employees, I and other employees of the company have become a collective, and I deeply feel that only when the company develops can I develop personally. By visiting customers in the market, my business ability has been further improved. At the same time, my present working ability cannot be separated from the care, support and help of the company leaders. While doing our job well, we are also reflecting on the shortcomings and problems in our work, and we should pay attention to them and gradually improve them in the future.

First, the 20xx review is an open-minded learning process.

1. Work performance: In the past 20xx years, I have always put learning in an important position, worked hard to improve my comprehensive professional quality, correctly understood my work, correctly handled the relationship with customers, focused on developing new customers and maintaining old customers, and improved my understanding of the work itself. Earnestly study the strengths of peers, get rid of their own shortcomings, consult with General Manager Liu and Manager Song modestly, take the initiative to accept the opinions of colleagues, constantly improve working methods, give full play to post functions, and complete various tasks and work plans issued by the company through continuous learning and exploration.

2. Future efforts: strengthen study, be brave in practice and persist in work enthusiasm. By constantly summing up the growth, improve their own quality and professional level to meet the needs of new forms, actively communicate with company personnel and learn from the strengths of others, so as to better improve their self-ability, meet customer needs and open up market space.

Second, the marketing strategy of liquor peak season:

With the entry of winter and the approach of Christmas, New Year's Day, Spring Festival and other festivals, liquor has entered the "peak season" in an all-round way.

For peak season marketing, the key lies in quick feedback, innovation and seizing the terminal, because the channel is king and the terminal wins, what is needed is intensive cultivation of the market and full excavation and cultivation of the channel. So, how can liquor win the "peak season"? In my opinion, the so-called "peak season" is relative to the off-season, which refers to the demand changes of the target consumer groups due to the influence of consumption habits and seasonal changes. In winter, on the one hand, consumers' demand for liquor increases, on the other hand, there are many corresponding festivals, weddings and other activities, "off-season marketing, peak season sales"; "Catch hotels in the off-season and catch wholesale and supermarkets in the peak season" has become an industry practice.

1, innovate and promote, and seize the terminal

First of all, in the choice of product promotion targets, the company should introduce more favorable and stronger sales policies in the peak season. First, it should increase the promotion of key markets, channel members and key customers, quickly seize market terminals, enhance market share and shape influence, so as to gradually promote, expand and extend the market. Secondly, in the peak season, it is difficult to be attractive and influential, and clever promotion, price reduction, discount and gift giving are difficult to produce promotional effects. In order to improve the efficiency of promotion and achieve ideal results, it is necessary to subdivide promotion, plan scientifically and create hot spots skillfully. If we change our thinking, we can change the beneficiaries of promotion in time. For example, if parents drink alcohol and let their children become the beneficiaries of promotion, we can often get greater economic benefits. Not only sold the products, but also expanded the propaganda influence; In short, the peak season promotion needs planning innovation, such as creating momentum in concept and taking advantage of the situation in activities, which not only attracts consumers' attention, but also makes them generate cognition and trust, and finally urges them to buy. For the peak season promotion, we should be resolute and effective, but also skillfully deal with it, so as to be "smooth and silent", strive to be solid in place, and have a complete planning scheme and implementation scheme.

2. Innovative channels and deep distribution.

Because channels play an important role in liquor marketing, in peak season marketing activities, we should innovate channels, optimize and expand the company's marketing channels, and at the same time intensively cultivate the market, deeply distribute and seize banquet activities. On these occasions, liquor is the main hospitality liquor, and banquet markets such as wedding banquets, birthday banquets, holiday dinners and annual meetings are important markets for liquor sales in peak season. At the same time, due to the large flow of people in relevant banquet occasions, word-of-mouth publicity can be carried out through the banquet market, which has an effect that is difficult to achieve in general advertising. Appropriate products, targeted promotion planning and certain advertising can effectively seize all kinds of banquet activities.

3. Innovative products

In the peak season, we should guide and attract consumer demand through product innovation. Product innovation refers to the research and innovation of products and the development of marketable products according to seasonal changes and new demands, thus shaping market hotspots and attracting consumers' attention. For example, we should develop some liquors with health-care functions, some low-alcohol liquors for women, liquors for different industries and commemorative products for celebrations. It has improved the overall market share and coverage, and effectively occupied the terminal market.

4. Internal marketing

In the peak season, all liquor enterprises will focus on promotion, but not all activities can really produce marketing effect and efficiency, and the key reason lies in employees. Therefore, in order to win the peak season, liquor enterprises should actively implement internal marketing to lay the foundation for the development of peak season marketing activities. Its internal marketing is mainly reflected in the training of marketing personnel. According to the needs of marketing plan, adjust the team of marketing personnel and conduct multi-level training for all business personnel. Training should be divided into two aspects: on the one hand, it is aimed at the ideological dynamics of employees, improving combat effectiveness and cohesion; On the other hand, aiming at the professional skills of employees, we will improve the marketing level and comprehensively strengthen the working ability of marketers. Make the training directly related to the business of the enterprise, and combine the previous activities and experience to help the business personnel better summarize their previous work and improve their ability to carry out marketing activities in the peak season.

In short, the key for liquor enterprises to "win" the peak season lies in innovation, including products, promotions, channels and internal companies, intensive marketing, in-depth distribution, optimizing channels, seizing terminals, and constantly enhancing their influence through event planning and terminal promotion, so as to effectively grasp the peak season market.

5. Personal Work Summary 2022 General Edition 5

In retrospect, I have been in the company for a year before I knew it. Summarize your internal work at the end of the year. I deeply feel that the office is the hub of a unit or enterprise, which plays the role of connecting the preceding with the following, comprehensive coordination, staff assistant, supervision and inspection, and service to ensure everyone's work safety. The back office is the internal service staff of the office, responsible for the daily work of office internal affairs management, document processing, report filling, document drafting and so on. I am the direct organizer and undertaker of office work, so in my work, I strictly abide by my duties and successfully completed the following work:

1, study hard and strive to improve their own quality.

Insist on strengthening learning as a key measure to improve their own quality. Attend the mass activities of the company with your heart, study the required study materials and articles carefully, insist on writing the summary of back office work every week, and carefully record the work materials of each day, which greatly improves your self-quality and brings strong power support for your self-development in all work.

2, fulfill their duties, excellent completion of their jobs.

Over the past year, I have earnestly performed the duties of office staff and successfully completed various tasks. Such as the management of archives. At the same time, I also found my own shortcomings, such as slow typing and being too cautious. I have tried my best to overcome them and achieved initial results. I hope the leading comrades will review it.

In addition, while summing up the progress of office work at the end of the year, don't forget to make plans for the coming year. I insist on further strengthening my sense of responsibility. Strive for first-class performance, establish a correct outlook on life and values, enhance professionalism and sense of responsibility, and conscientiously do the tasks assigned by the leaders within the scope of duties. It is neither too ambitious nor too much ado about nothing, because: if you don't sweep a house, how can you sweep the world? Everything starts from scratch. As long as you remember your responsibility, you will find that once you climb to the top of the mountain, you will see dwarfs appearing in the sky with other mountains. One day.

I hope that the leaders can affirm my work in the past year and trust my new task through my summary of the office work, and I will definitely complete it with good quality and quantity.