1, pay attention to the cultivation of employees' professional quality, and conduct training and drills from the aspects of language communication, service etiquette and communication skills, so that employees can master service skills and continuously enhance their service awareness.

2. Pay attention to the cultivation of employees' professionalism, and cultivate the service attitude of service post personnel who are responsible for customers and satisfy customers.

3. Pay attention to the cultivation of employees' communication skills, understand customers' out-of-line attitudes and requirements, and influence customers with better services.