10 communication skills with customers. Relying on smart minds and communication skills with customers, we can make some achievements in the workplace. The following are 10 questions about communication skills with customers and related contents.

Communication skills with customers 10 questions 1 1, and remember each other's names.

Memorizing each other's names can make people feel happy and have a sense of satisfaction, which is a very useful magic weapon in communication. Remembering the customer's name is more effective than any good word and can leave a deep impression on the other party.

2. Know each other's hobbies

Understanding each other's psychology is the premise of good communication with others. Only by understanding and mastering each other's psychology and needs can we be targeted in the communication process and properly cater to their interests. The other person may regard you as his confidant, and the problem may be solved better or at least you have succeeded half way. For example, you can talk to the elderly about health, talk to young women about children and pets, and if the customer likes to talk about football, you can talk to him about recent events.

3. Avoid using technical terms when chatting with customers.

Professionally, in layman's terms. Blind use of technical terms can easily make people feel flashy and sharp-edged.

4. Avoid denying each other's behavior.

Customers who meet for the first time are afraid that others will ask some subtle questions to deny their views. Therefore, account managers should try to avoid denying each other's behavior, so as to establish good interpersonal relationships.

5. Understand each other's expectations.

Everyone wants others to have a good impression on him, so the account manager should think what the customer thinks and say what the customer wants to hear, and be an understanding person.

6. Watch your expression

A person's inner thoughts are often exposed to the outside and exposed to expressions. The account manager should keep a professional smile and a focused look when listening.

7. Pay attention to the subconscious behavior of customers.

When exchanging business cards, if the customer's hand is shaking, it means that he is very nervous, which is not a good opportunity to befriend. You can talk about other topics first to help customers relax.

8. Praise customers appropriately.

For example, when learning that a customer hasn't come home for a project for three Spring Festival, the account manager can praise him: "You are really a modern entrepreneur, and your professionalism is first-class in the industry."

9. Close the physical distance with each other.

Distance will not produce beauty, but will only produce alienation, so when communicating with customers, account managers should look for opportunities to get close to customers.

10, listen or listen?

In communication, we should pay full attention to the importance of "listening". You can be good at expressing your own views and opinions, grasp the hearts of customers and let them accept your views and opinions, which is only half the success of your communication; The other half of success is being good at listening to guests. Whether you can listen or not is an important sign of whether a person can communicate with others, whether he can really communicate with others and be a loyal listener. At the same time, let the guests know that you are listening, and you should take it seriously whether you praise or complain. In the process of talking, customers will be moved by your listening attitude, and will agree with your personality, laying a good foundation for your next explanation.

10 communication skills with customers 2. Communication skills with customers

Watch your manners.

The most important thing to communicate with customers is to pay attention to personal manners. Because your personal behavior does not fully represent yourself, it represents the image of the whole company. A polite and well-spoken business elite will give customers a unique feeling and strengthen their trust in your company, so cooperation between the two sides will be easy to achieve.

Learn to figure out the psychology of customers.

Shopping malls are like battlefields, so it is not easy to deal with customers. Because customers are all kinds, you don't know who your opponent will be in the next second. Therefore, when communicating with customers, we should try to figure out the customer's psychology from the customer's words and try our best to achieve the expected purpose.

When communicating with customers, you should know how to sell your products.

When communicating with customers, you should know how to sell your products. You don't have to make your product different, but you must highlight the characteristics and advantages of your product. Eloquently promote your products, so that customers will finally like your products, which is the ultimate goal.

Communicate with customers in good faith.

Honesty is the basic principle of business operation. From business negotiation to bargaining in the morning market, no matter how big or small the business is, we must be honest, so that we can go on the road of doing business with a clear conscience. Therefore, communication with customers also requires integrity. Let customers deeply feel your sincerity, which is an important prerequisite for maintaining long-term cooperative relations with customers.

Communicate with customers with substance in words, grasp the key points and communicate euphemistically.

Communicate with customers with substance in words and grasp the key points. Explain clearly what you want to express to your customers. When communicating with customers, you must be organized and unhurried. Don't panic when you disagree with your customers, explain your views euphemistically, persuade your customers skillfully and reach an agreement. Establish a perfect cooperative relationship.

10 communication skills with customers Question 3 What are the communication skills between sales and customers?

First, "look"-listening skills This includes listening attentively and confirming in time. When communicating with customers on the phone or face to face, we must concentrate on their speeches and listen to them with the destination, so as to find out the information that customers have intentionally or unintentionally revealed that is beneficial to sales.

Asking questions in time when listening, on the one hand, expresses respect and attention to customers, on the other hand, helps to correctly understand what customers want to express. Only by ensuring the correctness and accuracy of the information held by the sales staff can we achieve a good communication effect.

Second, "smell"-observation skills Observation skills run through the whole sales process, especially when establishing good relations with customers, which is very valuable. In the process of communicating with customers, a customer's eyes, an expression, a casual action, these body languages are the reflection of his psychological state, and an excellent salesperson must be good at grasping and responding in time. Similarly, the environment around the customer can refer to the layout and display style of his office, and also reflect the customer's behavior pattern to some extent, which provides necessary information for how to establish a long-term relationship with him. Using this information and the salesperson's own understanding can help the salesperson establish a relationship with the customer and decide what to do next.

Third, "asking"-the skill of asking questions After obtaining some basic information, asking questions can help sales people understand the needs of customers, the problems that customers care about and the factors that affect their decisions.

At the same time, if the communication atmosphere is unnatural, you can ask some general questions and questions that customers are interested in, temporarily change the topic to ease the atmosphere and let both sides relax.

When the time is ripe, you can ask some leading questions and get down to business gradually, so as to stimulate customers' interest in products and arouse their urgent needs. For example, if the product is not purchased in time, it is likely to cause unnecessary losses. If you buy a product, all the problems can be solved, and you think the investment is very worthwhile. This is the ultimate effect of leading questions. At this time, as a salesperson, you need to get a conclusive answer from the customer. You can ask some conclusive questions to lock the result of the sales process.

In the whole process of communication with customers, we should keep the frequency basically consistent with the customer's thinking progress, and don't rashly ask for signing the bill when the time is not ripe, which may easily cause customers to resent and give up all their efforts; Don't miss the opportunity, when it comes to signing the bill, you are afraid of being rejected, which delays the opportunity.

Fourth, "cut"-the skill of explanation is particularly important in the recommendation and closing stage of sales.

In the recommendation stage, in order to persuade customers to buy, they explain and state their companies, products and services, so as to achieve the purpose of ordering. In the negotiation process, that is, when the sales are nearing the end, many substantive issues will be involved, and the two sides will have some differences for their own interests, which creates obstacles for the two sides to reach a final agreement or even sign the bill. These obstacles need to be solved through timely and reasonable consultation and explanation.

The content to be explained should not be too miscellaneous, just include the content for the purpose of explanation. The explanation should be concise and logical. When you need to explain details, avoid painless details. The unfolding must be concise, and the concise must be concise, especially when recommending to customers.

The key to successful explanation is to use simple language and avoid too technical terms, especially those that your customers are not clear about. Only when your customers understand these terms can they be used properly, and at the same time, they should be used properly to avoid unnecessary mistakes.

Fifth, the skills of conversation. The expression of conversation should be natural, the language should be friendly and appropriate. You can make some gestures when you speak, but don't move too much, let alone dance. Don't spit when you talk. Say hello before you take part in other people's conversation. Don't listen in on other people's personal conversations. If you need to talk to someone, you should wait until someone else has finished. The third party should shake hands, nod or smile when participating in the conversation.

If you need to deal with something urgent or leave during the conversation, you should say hello and apologize.

Generally, we don't talk about diseases, deaths and other things, and we don't talk about absurd, bizarre, sensational and obscene things. If the client is a woman, generally don't ask her age, whether she is married or not, and don't directly ask her personal life questions such as resume, salary income, family property, clothing price, etc. When talking with female customers, it is best not to say that the other party is fat, strong and well maintained; The problem reflected is offensive and the other party should apologize.

Mastering these five communication skills will undoubtedly help to communicate effectively with customers in the sales process, and good communication is the premise and foundation of successful sales.

Sharp tools make good work. Although it is an old saying, it still applies until now, so salespeople should enrich their knowledge.

Sales staff should also follow the principle of "being a man first, then doing things" in sales work, and establish long-term and stable cooperative relations with customers on the basis of mutual trust, so that sales performance will grow steadily.