Not only did you hang up your guarantee, but you also recognized it.
The health outpatient center of Linkou Chang Gung Memorial Hospital was moved to Taoyuan Chang Gung Memorial Hospital in 2004. 1600 flat single-story building, with the separation of disease and examination, makes the health examination an independent system, echoing the nearby Chang Gung Health Culture Village, forming a slow-moving life circle.
When you enter the health clinic center on the 9th floor, you will be confronted with the Quality Certificate of Health Examination issued by the Medical Committee. Cheng Yan, a nursing Yangtze River, said that in order to make customers trust, in addition to internal evaluation, seeking external recognition is also part of their continuous efforts. "Not only has it been certified by the Medical Council for three consecutive years, but it has also won the gold medal of the reputation brand of Reader's Digest for three consecutive years, and it has also won the first place in the People's Voting Center of Vision magazine in 20 15. 」
At present, there are 7 dedicated doctors in Taoyuan Chang Gung Clinic, 60 professors in charge of different disciplines, all of whom have been selected internally and reached a certain level, 43 practical nurse, who are also health management consultants, and an administrative team of 6 people.
After the health report is completed, it will be divided into five grades according to the severity: A, B, C, D and E. The most critical A grade will be told that it needs follow-up on the same day and help hang Chang Gung Clinic, and then call to confirm that it has gone back to see a doctor. Jiang Chengyan also proudly said that today's health examination can be conducted in the morning and the report can be obtained in the afternoon. "Because our ultrasonic surgery is carried out by the attending doctor in the medical center personally, we can directly analyze the data after completion without having to pass it on. 」
Perhaps because of this quality assurance, customers have confidence in doctors and reports. After the physical examination, if there are any problems, most of them will be followed up seriously to truly achieve the purpose of "preventive medicine", thus preventing the deterioration of many diseases. LinYu, a cardiologist, said that there were 10 ~ 20 people newly discovered cancer on a big date within one month, and they started treatment in time.
We take the route of "low-key luxury", and safety is the only goal.
Turn into the waiting hall and you will see Taipei 10 1 at a glance. Jiang Chengyan said Chang Geng wanted to be a "garden hospital" instead of making people feel like "patients". They wanted to control their health.
Qiu, director of the health clinic center, also said with a smile, "We don't need to focus on the hotel model, because if we do a good job as a whole and make the return rate high, customers will naturally become the best publicity, and we will become six-star content. 」
For example, Jiang Chengyan said, "For a painless endoscopy, we will have a doctor's assessment, a doctor, an anesthesiologist and two anesthesia practical nurse to ensure the safety of anesthesia, and then there will be a special practical nurse to take care of it. But it is difficult for general health centers to have such manpower. Although there is no high-grade decoration, we use the most professional manpower to put the safety of customers first and take a low-key and luxurious route! 」
The main engine of the endoscope is the latest 290 NBI, and the carbon dioxide for preventing abdominal pain is controlled by the central system, so as to avoid the dilemma of using up half the gas in the cylinder. Jiang Chengyan said that all related instruments were cleaned by machines, and the cleaning time, customer names, nurses operated and cleaning solutions used were completely recorded, so there would be no pollution and infection. After that, according to the treatment of the operating room, the patient was covered with a warm quilt.
"Because some people are afraid of the cold after anesthesia, it will be more comfortable to cover a quilt while waiting for the anesthesia to subside. The exclusive nurse will also come over to check at this time and help the customer's needs and explain the next stage. 」
For complex professional examinations such as nuclear magnetic resonance and computerized tomography, the health clinic center will also arrange for customers to take the exclusive elevator to the 1 floor for inspection, and then come up after the inspection, which is smooth and convenient. Taoyuan Chang Gung only receives about 65,438+0,000 customers a month, just to ensure such quality.
Any design is for customers.
At present, Chang Gung in Taohuayuan is mainly engaged in advanced health clinics, including ordinary one-day clinics and two-day clinics specially designed for the elderly and patients with chronic diseases, with prices ranging from 1.5 million yuan to 1.5 million yuan. Intermediate health care clinics are concentrated in Taipei Chang Gung Clinic. Although most people will choose a one-day clinic, Chang Gung is still a two-day clinic.
Lin Yusheng, a cardiologist, said, "Two-day type is mainly used for medical examination before invasive examination, because some elderly people with chronic diseases may not be suitable for endoscopic examination, or colonoscopy may need to be cleaned first, and then it is safer and more complete after evaluation. 」
It is also a rare one-to-one and one-to-five form for nurses to lead customers into health clinics. Jiang Chengyan said that in the past, the nurse was only regarded as a functional role. Brought a lot of people in, explained the matters needing attention, and dispersed separately. For customers, it seems that nurses can be asked everywhere, but I don't know who can really help immediately.
Now, the cost of being a nurse in a dedicated office is relatively high, but it makes customers, especially the elderly, not afraid of such a strange environment. They know who to go with and who to ask if they have any questions. "For example, the average age of more than 700 residents in Chang Gung Health Village is 82, and they can come here for a health check every year. Nurses wear vest in grouped colors, so they can know at a glance who to talk to and who to ask, so that the process can go smoothly. 」
Strive to open up the future of health diagnosis
Qiu said that many units that are carrying out genetic testing now agree that it is very promising, but the main goal that he thinks needs to be worked hard is to check the preventable and treatable diseases that have obtained clinical evidence. "If you don't handle it after inspection, what's the point of inspection? 」
This is also one of the advantages of running a health clinic in the hospital system, because the clinic can be arranged directly after the examination. "There is a follow-up is right. If there is to be a health clinic, there must be one-stop service. People are afraid because of ignorance, so after the examination, there must be explanations and analysis to tell customers what to do next, and then the health diagnosis will really be preventive medicine. 」
Qiu said that the development of health diagnosis can begin, largely because of endoscopy, which can be used for gastrointestinal screening, and the next trend is customization. Before going abroad for medical examination, customers need to talk face to face. On the one hand, it takes time to communicate and understand the needs of customers, on the other hand, it is your responsibility to let customers know that "health" is your responsibility.
"Interview can be tailored to the most suitable examination, because we have to consider what customers want and need, but we also know that in Taiwan Province Province, convenience is everyone's concern, so in order to save customers' time, now our Chang Gung Physical Examination Center is also trying telephone and online interviews, hoping to develop into an AI robot interview in the future, and discover hidden diseases through customers' questions and answers, and even make personalized sets directly. 」
Of course, in this process, there will inevitably be some imperfections, but Qiu said, "Medicine is an art, and it is impossible to be completely 100% accurate, but we know how to remedy and do our best, and that is the best result. 」
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