1, file management
For the customer's file management, the beauty shop manager should make detailed records. Communicate with customers more, understand what customers' needs are, maintain the feelings between beauty shops and customers, and pay regular visits.
2. Staff supervision
The daily work of the beauty shop manager also includes the supervision of all the staff of the beauty shop to ensure that the beauty shop can maintain normal operation and provide quality services to customers.
3. Make a work plan
Daily work also includes making a good work plan for employees, strict work discipline, strengthening the management of beauticians, and a reasonable and clear division of labor.
4. Grasp the market conditions
It is necessary to have a good understanding of the market situation and competitors, understand the consumption situation and specific needs of customers, and do a good job in expanding customers, accepting customers and locking customers. After understanding these, we can adjust according to the specific situation and better adapt to the changes.
5, pay special attention to health management
The environment of the beauty shop is very important. The daily work of the beauty shop manager also includes paying special attention to the contents of health management, implementing the responsibility system, and checking the hygiene regularly every day to ensure the cleanliness of the beauty shop.
6. Cultivate corporate culture
While training employees, we should also pay attention to regularly communicating the business philosophy and service guidelines of beauty shops, so that employees can have a better brand awareness of beauty shops, and at the same time, we should pay attention to establishing employees' service awareness to customers.
7. Establish a reasonable system
In terms of system, the most important thing is a fair reward and punishment system. It must be noted that there are rewards and punishments, so that the relationship between each employee is more coordinated and the division of labor is clear and close, so as to maintain the sustainable development of beauty shops.
8, timely feedback to customers.
Beauty shops will certainly receive customers' opinions and suggestions more or less when they operate. It is necessary for beauty shop managers to collect and summarize these opinions, formulate improvement plans and set an example.
Second, the responsibilities of the beauty salon manager
1, employee training
The responsibilities of the beauty shop manager include the need to constantly motivate employees and do a good job in sales. Train employees' professional skills and quality, and carry out beautician training irregularly.
2. Do a good job in ideological work
Usually pay more attention to communicate with beauticians, pay attention to their work, life and thoughts, and listen to their voices.
3, regular evaluation work
Beauty store managers should also pay attention to the regular performance assessment of assistant store managers, agent store managers and beauticians, which is also an important responsibility of beauty store managers.
Extended data:
The abilities that a beauty salon manager needs:
First, the ability to guide training.
In the operation of beauty salons, store managers should constantly bring new knowledge to employees. Learning and progress is not only the business of the store manager, but also the smart store manager will share his experience with employees, broaden the horizons of subordinates and give full play to his abilities.
Second, educational ability.
Beauty salons generally have their own rules and regulations, but these systems will always be violated. No rules, no Fiona Fang. A good beauty salon manager can treat employees correctly when they make mistakes and teach subordinates feasible methods according to established principles. Killing one is not necessarily a case, sometimes it is more touching to benefit one.
Third, data management capabilities.
There will always be income and expenditure in the operation of beauty salons, and these data may be complicated. The manager of the beauty salon will undertake all the business matters of the beauty salon. Understand every expenditure of beauty salons and make plans.
Fourth, the ability to achieve the goal.
Every boss must have his own plan for his own beauty salon. Now that there is a plan, managers must overcome all difficulties, make use of employees, mobilize the enthusiasm of employees, and approach or even exceed the goal.
Five, analysis and judgment ability
As long as you open the door to do business, you will encounter all kinds of troubles in potholes. When encountering these troubles, a good store manager must have a calm and dry attitude. Quickly analyze the possible consequences of the incident and minimize the incident as much as possible.
Six, autonomous learning ability
If a small beauty salon wants to grow and develop continuously, its employees should make progress, and its manager should also make progress. This requires the beauty salon manager to be willing to learn and learn.