Telephone sales communication skills, there are many forms of sales, one of which is telephone sales. Many people think that selling is a very easy and simple thing, just buying things, everyone can. But in fact, selling is not easy at all. Let me share with you the communication skills of telemarketing.
Telephone marketing communication skills 1 1, keep yourself smiling.
Speaking with a smile, the voice will also convey a very pleasant feeling, which will naturally become more affinity in the customer's ears, so that every phone can maintain the best texture and help you enter the other party's time and space.
2. The volume and speed should be coordinated.
When people meet, there will be a so-called "magnetic field". On the phone, of course, there is also a telephone magnetic field. Once the magnetic fields of business people and customers match, the conversation will be much smoother.
In order to understand the other party's telephone magnetic field, it is suggested to use moderate volume and speech speed at the beginning of the conversation, and then adjust your volume and speech speed after recognizing the other party's characteristics, so that customers feel that you are in step with him.
3. Identify the caller's image and enhance interaction.
From the tone of the other party, we can simply distinguish the image of the caller. People who speak fast are visual, people who speak moderately are auditory, and people who speak slowly are sensory. Business people can give each other "appropriate suggestions" after distinguishing the appearance.
4. That won't take up too much time. Explain it briefly.
"Can you wait for me for two minutes? In order to make the other party willing to continue this call, the most common method I use is to ask the other party to give me two minutes, and when the average person hears two minutes, the idea of "it's only two minutes anyway, just listen and watch" usually appears. Actually, do you really only speak for two minutes? It depends on personal skill!
5. Tone and intonation should be consistent.
Intonation is to make a sentence vivid and flexible, and intonation can directly make the sentence vivid. Tone means that the speaker's feelings are attached to it, and with the speed of speech, it is necessary to make a simple sentence vivid.
A person who pays attention to intonation is a person with great language accomplishment. At the same time, it won't make people on the other end of the phone dislike your voice.
6. Make good use of telephone opening remarks
A good opening speech can make the other person willing to talk to the business people more, so besides "delaying for two minutes", what to say next becomes very important. How to better understand each other's ideas, might as well ask, "What do you think of the recently launched investment products? Open questions like this.
7. Make good use of the skills of suspension and reservation.
What is a pause? Business people can use pause skills when they need the other party to give them a time and place. For example, when you ask someone, "Do you prefer morning or afternoon?" After that, pause a little and let the other person answer. Using pause skills well will make the other person feel respected.