I had dinner with my business friends two days ago and talked about this method. An important problem I am aiming at is that some merchants interpret shopping cards and service cards by themselves, so-called reserving the right of interpretation and unilaterally setting the validity period, which is not allowed by the new method. Consumers spend 1000 yuan on a card, which actually constitutes a consumption contract, so they should enjoy the service of 1000 yuan. Consumers have not spent 1000 yuan, and businesses have no right to stop service unilaterally. Whether your card has been used is not a problem: 1. Suppose the other party says it has been used, let him show the used system records, including the time and place of consumption; 2. Even if it is used twice, the service in the card is not completely consumed, but only partially consumed. The rest of the business must continue to provide services according to the contract, and cannot be unilaterally terminated on the pretext of expiration.
You can read and study the provisions of this method and related reports and cases, and then complain to consumer associations and industrial and commercial departments.
There is another way, make a phone call, call the people in the media and reason with them. Mo Gexiao, Miss Sister and Ronaldinho from Shandong and Jinan TV stations all called. Their reporters are still very interested in this kind of thing, and they can even take the initiative to help you contact the Consumers Association. With reporters following, the comrades of the Consumers Association have a good service attitude, quality and efficiency, and they are all afraid of losing people on TV. This hand is generally more useful. From experience.
I have an example here. I bought car insurance last year. After I bought auto insurance, the State Insurance Regulatory Commission issued a document, saying that the loss of a third party's vehicle could not be found, and the insurance company's exemption from compensation increased from 30% to 50%. Later, I was rubbed by someone on the side of the road. If I don't catch the scene, I will be exempted from paying 50%. I won't do it, saying that I haven't introduced it when I bought insurance, which is useless to me. The other party said that after the introduction, it will be implemented according to the new method, no matter when I bought insurance. Later, I scared them to call the TV station and find the Consumers Association. The other party honestly paid 30% compensation, and even told the leader that I was an old customer. I used to have fewer accidents, so I approved it. It won't happen again Damn it, find your own steps.
So, even if you scare first, sometimes it will work, but you can't do this anymore.
I played a lot. I wish you success.
References:
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Author: Murong Dongtang.
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