1, hotel price increase can be complained. If the hotel raises prices in violation of regulations, consumers can call the relevant hotline to complain and report. If the hotel has a temporary price adjustment, it needs to inform the guests in advance to let them know, and fulfill the obligation of clearly marking the price and informing in advance. Otherwise, the relevant hotels will bear legal responsibilities and be subject to administrative penalties.
2. Legal basis: Article 577 of the Civil Code of People's Republic of China (PRC).
If one party fails to perform the contractual obligations or fails to meet the contractual obligations, it shall be liable for breach of contract, such as continuing to perform, taking remedial measures or compensating for losses.
Article 14 of People's Republic of China (PRC) Price Law
Operators shall not have the following unfair price behaviors:
(1) colluding with each other to manipulate market prices and harming the legitimate rights and interests of other business operators or consumers;
(2) In order to crowd out competitors or monopolize the market, dumping at a price lower than the cost, disrupting the normal production and operation order, and harming the interests of the state or the legitimate rights and interests of other operators, in addition to handling fresh goods, seasonal goods and overstocked goods at reduced prices according to law;
(3) fabricating and disseminating information about price increases, driving up prices, and driving up commodity prices too high;
(four) using false or misleading price means to trick consumers or other operators into trading with them;
(5) Providing the same goods or services and discriminating against other business operators on the same trading terms;
(6) buying or selling goods or providing services by raising or lowering the grade, etc., and raising or lowering the price in disguise;
(seven) profiteering in violation of laws and regulations;
(8) Other unfair price behaviors prohibited by laws and administrative regulations.
2. What are the responsibilities and obligations of the hotel?
1, respect and protect the human rights of guests. Human rights also include the right to privacy. Once the hotel room is rented, the right to use the room belongs to the guests, and unauthorized personnel are not allowed to enter the room.
2. Ensure the personal safety of the guests. Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety.
3. Ensure the property safety of the guests. Safe deposit boxes, cabinets, storerooms and safes shall be set up for passengers' belongings, and special persons shall be appointed to keep them. Passenger finance should establish a system of registration, collection and handover.
4. Inform the guests of the obligation to pay attention to safety. The hotel should take protective and warning measures for places that may endanger the personal and property safety of guests. Warning signs should be in Chinese and foreign languages, such as swimming pools and gyms.
5. Provide hardware and services that meet grade standards.
6. Obligation to provide true information. Provide goods with clearly marked prices, and shall not make false propaganda.
7. Abide by relevant laws and regulations and contractual obligations.