1. When receiving guests, the member consultants should introduce the situation of the center enthusiastically and in detail, and should not use exaggerated or false words to promote sales, nor should they blindly promise customers that the manager or sales manager has the right to supervise and guide customers. Member consultants are mainly responsible for any customer complaints caused by this.
2. After joining the membership, the member consultant must do a good job in maintaining and contacting the members; If a member takes the next exercise within one week after the meeting, the member consultant has the obligation to take the initiative to care for the member. Please contact the member's personal information by phone (urge the member to go to the gym in time), and never use the membership confirmation form of the sports club. Every Monday, the customer service manager appoints a member consultant, and the member contact consultant must follow up the member contact record at any time (the reasons for the failure of member contact, etc.). ).
If the member consultant changes or loses, the customer service manager should reassign the customer to other member consultants for follow-up maintenance. If the member consultant fails to maintain and track the members due to his own reasons, he shall take full responsibility for the dissatisfaction and complaints of the members, and decide the administrative penalty (including 30% of the total performance) according to the complaints.
3. When the member consultant is not on duty (resting), he shall not receive visitors, disturb the normal sales order or affect the normal work of others.
4. The member consultants of the sales department should respect each other with other departments, and shall not have disputes with employees of other departments. Once such a problem occurs, whether it is right or wrong, the store manager or sales manager will deal with it seriously.
5. If the member consultant can't punch in time because the customer needs to go out to negotiate business, he must report to the department manager for approval in advance (special circumstances also require timely telephone notification), otherwise he will be punished for absenteeism.
6. On-the-job member consultants shall work according to the sales progress, and shall not arbitrarily decide or change the work order.
7. Member consultants are not allowed to talk loudly in the office area, so as not to affect others; Don't read newspapers or do things unrelated to work during working hours. There must be at least 1-2 member consultants in the office area to consciously keep the environment of the sales work area clean and tidy;
8. Without the permission of the front desk department, the member consultant shall not use the computer to inquire about customer information; If you need a computer, you must inform the previous computer workstation before you are allowed to use it.
9. Member consultants must dress neatly (wear work clothes and famous brands) according to company regulations before receiving guests. Salespeople who don't wear work clothes will not be able to receive visitors (subject to automatic exemption).
10. Before changing, transferring and expanding the membership information, the member consultant must obtain the approval of the store manager or sales manager.
1 1, customer information, sales brochures, receipts, receipts and other sales items are important secrets of the company, and member consultants should organize, maintain and keep them every day. If it is lost or leaked due to negligence, the member consultant shall report it immediately.
12. If the new member fails to use the membership card according to the time specified in the receipt, it is necessary to change the start time again, which will take effect only after being signed by the store manager or sales manager.
13. When a member consultant leaves or changes jobs, the original customer information and production tools must be handed over to the store manager or sales manager. If the member consultant conceals or conceals the personal information of the member during the handover, once verified, all commissions and wages will be deducted. If the store manager or sales manager designates a person to be responsible for submitting the customer information, the member consultant shall notify the customer as soon as possible thereafter. If there is a complaint in the message and no one handles it, the member consultant will be severely punished.
Extended data:
Price system:
1. Member consultants must strictly implement the price system formulated by the company and shall not arbitrarily reduce prices (directly or indirectly). For example, the price is changed privately, and the difference is made up by the member consultant himself.
2. The store manager or sales manager will decide the monthly delivery quantity. If the member consultant needs to extend the period of one or two months for members who purchase annual cards and renew their cards for the first time, he must report to the sales manager or sales supervisor for approval. Without the approval of the store manager or sales manager, the transaction fee is not included in his personal performance.
3. The group purchase card must be familiar to the other party (friends or company colleagues, etc.). ), the member consultant shall not make up for it directly or indirectly. Once verified, give the first written warning, and deduct 10% personal performance from the total performance of the group purchase card.
4. The down payment should be as close as possible to the membership fee (not less than 100 yuan), and the down payment will only take effect within 14 days. If the member fails to pay off the balance within 14 days, the down payment is invalid and belongs to the company; But special circumstances can be approved by the store manager or sales manager.