I bought an English book for postgraduate entrance examination in Taobao shop: Century Higher Education, and the goods haven't arrived yet. The seller did not agree with my application for a refund, and asked me to modify the refund amount and apply for 5 yuan less. If I refuse, I will send a 5 yuan red envelope to Taobao's customer service, which is a rule set by Century Higher Education.

I have never asked for this return before. Is it reasonable and compliant?

There is no answer yet.

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