At present, the main problems existing in the protection of consumers' rights and interests are as follows: First, the awareness of protection and the ability to safeguard rights are weak. The publicity of laws and regulations on the protection of consumers' rights and interests is not frequent, extensive and in-depth, the legal awareness of a few operators is still weak, and the phenomenon that fraud and unequal transactions infringe on consumers' legitimate rights and interests still exists. Some consumers, especially rural consumers, still lack the awareness of protecting their own rights and interests, and their ability to distinguish whether their legitimate rights and interests have been violated is weak. Sometimes they know that their rights and interests have been violated, but they don't know who to complain to and how to complain. Some consumers have weak awareness of evidence protection and poor ability to provide evidence. Second, the coordination between departments is not good enough. The overall linkage and coordination of relevant functional departments in consumer rights protection and market supervision are not enough, and they have not fully formed a joint effort. A few directors of the Consumer Council have not fully performed their duties, knowing that they are members of the Consumer Council and have the responsibility to accept consumer complaints. However, due to the different management system and division of responsibilities, the understanding of safeguarding consumers' rights and interests is not completely unified, the work is not completely coordinated, and sometimes there are problems of mutual shirking and disconnection. Third, infringement occurs from time to time. It is mainly reflected in the phenomenon that some fields and industries infringe on the legitimate rights and interests of consumers. For example, counterfeit and shoddy goods in individual shopping malls, supermarkets and shops have been repeatedly banned; In some shopping malls, hotels and guesthouses, there are still notices that infringe on consumers' rights and interests, such as "No return after unpacking", "No drinks in this hotel" and "Minimum consumption in private rooms". Some merchants use the celebrity effect to endorse false advertisements to mislead consumers; The communication industry often receives spam messages or phone calls from Mo Ming who steals phone bills, and consumers have great opinions. Cheating, dumping passengers, refusing to carry passengers, and forcibly carpooling in the taxi industry are prohibited. Please refer to consumer protection!