Philosophers say: "Difficulties and puzzles are life itself";
I immediately thought: it is safe! It is security that protects our lives, protects our right to exist, and injects infinite strength into us.
Yes! What can be more important than safety and life? The past year, for all China people and all of you present here, was by no means a day worthy of a toast. In 2003 1 1 month, the death toll of various industrial safety accidents in China was as high as120,000! Didn't this astronomical figure wake us up and shock us?
Yes! What can be more important than safety and life? Take a look, it's not safe. At the end of last year alone, there was a serious blowout accident in Chongqing, and toxic gas filled the surrounding area, devouring 234 lives. Nearly 1000 people were admitted to hospital, nearly 10,000 people were poisoned, 60,000 people became victims, and a large number of livestock died of poisoning. A fireworks explosion occurred in Tieling, Liaoning Province, killing 38 people and injuring more than 50 others. If the Iranian earthquake, as a natural disaster, swallowed an ancient city and nearly 30 thousand lives in an instant, it once again showed the fragility of mankind in the face of unpredictable natural disasters; Then, the blowout, chlorine gas leakage, plane crash and other accidents full of blood and tears in Chongqing are purely man-made disasters! ! !
Looking at the tragic scene on TV screen, I was deeply hurt; Looking at the weak child in the accident, I choked up; Looking at the dusty hand stretched out from the scene of the accident, I need help, and I shed tears! Yes, it is those unscrupulous people who ignore safety. It's those pathetic safety accidents. Where is the "people-oriented" they usually sing? Yes, it is these tragic accidents that make millions of families lose the right to laugh and make countless mothers, wives and children cry and howl. These tragic accidents have highlighted the contempt of unscrupulous perpetrators for life and the indifference of ignorant offenders to the system. Darkness gives us black eyes. We should use her to find the light, know the preciousness of safety from the accident and sum up the safety lessons from the accident, which is the only benefit left by the accident.
Mother gave us life, so the greatness of maternal love has been praised by kings since ancient times, and security guards the life given by mother, just like a huge umbrella, silently shielding us from the wind and rain. Indeed, safety and life are closely related, interlocking and inseparable. As a worker in the chemical production industry, I deeply know that safety is our eternal theme. "Go to work happily and go home safely" is the common hope of every employee, and safety is inextricably linked with individuals, families and enterprises.
As the saying goes: with people's roses, the hand has a lingering fragrance. On weekdays, we pay all kinds of hardships and exchange our patience, care and sincerity for the safe operation of production. We are proud, we are proud, and we will continue to pay attention to safety and care for life.
As you may know, in 1908, a China magazine, Tian Bing Youth, asked all China people three questions: When can China send an athlete to the Olympic Games? When can China send a team to the Olympic Games? When will China hold the Olympic Games? Today, we can proudly answer that the century-old dream will come true in 2008. The Olympic Movement is the promoter of human civilization, and the horn of "Faster, Higher and Stronger" has sounded every corner of the world. When Wang overtook his opponent at the last moment, he took the lead in hitting the line; When Liu Xiang ran to the finish line at lightning speed; When Kong Huiling turned the tide and kissed the national flag on her chest; When the women's volleyball team played its team spirit to reproduce the glory of that year, my eyes were moist and a great sense of pride came into being. This is the Olympic spirit that never gives up. We will never forget that on the evening of July 13, 2006, when IOC President Samaranch solemnly declared that the host city of the 29th Olympic Games was Beijing, the whole of Beijing was boiling, and the whole of China was boiling. How many people stayed up all night that night, and how many tears and joys were kept in mind. Give China a chance and give the world a miracle. This is our oath. When we carry forward the Olympic spirit, we will never forget a name, Coubertin. Coubertin, a French educator, is recognized as the founder of modern Olympics. He made outstanding contributions to the birth and development of the Olympic Movement. 189 1 year, Coubertin began to establish the Olympic Movement. He founded Sports Review magazine, and enthusiastically publicized the Olympic concept. He visited Europe to publicize the Olympic ideal, and formally put forward the initiative of establishing the modern Olympic Games for the first time. 1893 At the international sports conference held in Paris, representatives of 49 sports organizations from the United States, Britain, Russia, Switzerland, Spain, Italy, Belgium, the Netherlands, Greece and other countries unanimously agreed to establish the International Olympic Committee. 1896 In April, the first modern Olympic Games was successfully held in Athens, Greece, and the Olympic movement finally entered the historical stage, opening a new chapter in the history of human civilization. The five Olympic rings connect the five continents of the world and jointly create a new historical era of "peace, friendship and progress". Time flies, 2008 is just around the corner. Let's recall the memorabilia of the Beijing Olympic Games and feel the majestic momentum of hosting the Olympic Games in the whole society. 200 1。 7。 13 Beijing's successful bid for the Olympic Games: "Beijing laughs last", and China people finally ushered in the ancient Olympic Games. 2003。 8。 The Olympic emblem was announced, and "Chinese Seal Dancing Beijing" showed the charm and vitality of China. 2005。 6。 The slogan of the 26th Olympic Games announced: One World, One Dream, One World, One Dream. In the global village, we are all brothers and sisters, and we have the same dream of peace, equality and family ...11. 1 1 The Olympic Fuwa were born: five lovely Fuwa, Beibei, Jingjing, Huanhuan, Yingying and Nini, sent an invitation to the whole world to welcome you to Beijing. 2007。 Olympic venues have been completed one after another, and Olympic test events have been held one after another, testing our work in all aspects. We are trying to get close to the goal. Today, New Beijing and the Great Olympics have become the mission of every citizen. I participate, I contribute, I am happy, and creating a civilized industry has become the practical action of "I add glory to the Olympics" in the whole society. As far as our company is concerned, it is in the historical stage of the great development of the automobile maintenance industry. We should also take the spirit of "Faster, Higher and Stronger" as a kind of strength, a kind of wisdom and a kind of commitment, "greet customers with our smiles, pay attention to customers with our care, care for customers with our superb technology and send customers on the road with our reliable quality", and write a chapter of harmonious service. When customers come to us, we will stand up and say hello. Do you need any help? When the customer sits down, we will send a glass of water and then listen carefully to the customer's needs; When the phone rings, we will pick it up before the bell rings three times. "Hello, this is BAIC repair branch, and service consultant An Xin can help you. Please go ahead. " After the customer describes his own requirements, I will pick up my notebook and come to the customer's car to verify the customer's requirements, determine the service items through detailed fault diagnosis, and register the customer's car after cycle inspection, so that the customer can feel the butler service experience. After the vehicle registration is completed, I will send the customer to the rest area and send a magazine. Then pick up the three-piece set of vehicle protection to protect customers' property, drive the car to the maintenance workshop and give it to excellent maintenance technicians to do professional and meticulous vehicle care for customers. During vehicle maintenance, I will keep abreast of the progress of the vehicle, and I will discuss with the customer for approval when new projects appear. When the inspector delivers the car, I will check whether the car is clean, whether the fault is repaired and whether the service project is completed. Settle the business as quickly as possible, and explain the maintenance process and expenses to customers in detail, so that customers can clearly understand the consumption, and at the same time guide them to the settlement room. Taking customers for a test drive is also an essential process. After confirming the completion of the work, I will kindly explain the warranty time and warranty method to the customer, and finally thank the customer for sending him out of the factory. The process of fine service winning customers' trust and realizing harmonious service can increase customer satisfaction and stabilize one more customer for enterprise development. I think there is still a big gap to achieve harmonious service, which can not meet the social requirements of Olympic service. As a party member, I am determined to do well in the following three aspects. First, seriously learn from the model workers around you. Learn from Master Ma's "Mahalanobis Service Law" that always considers for customers and sincerely serves them; Learn from Master Wang's persistent spirit from "layman" to "mechanic"; Learn from Li Shifu's talent spirit of "local experts playing with foreign countries". Enhance the ideological realm of harmonious service with noble spirit; The second is to drill business hard. Learn and master new vehicle technology, conscientiously implement the requirements of business core process specifications, quickly improve maintenance and evaluation skills, and enhance harmonious service ability with professional service level; The third is to serve customers sincerely. Smile to serve the whole process, pay attention to the whole process, and communicate the whole process sincerely. The method and connotation of creating harmonious service with honest service. When every customer is happy to leave the factory, the society will have one more smiling face; When customers drive safely in the streets of Beijing, Beijing will have more security. Our service also conveys social harmony. When the song of one world dream rings, we can feel that people all over the world are united under the five-ring flag, eliminating differences and living in peace. The Olympic spirit of "Faster, Higher, Stronger" is bound to match the spirit of the times of "I participate, I contribute, I am happy", and harmonious service is bound to create a new chapter in a harmonious Olympics.