Legal basis: People's Republic of China (PRC) Consumer Protection Law.
Article 26 When using standard clauses in business activities, business operators should draw consumers' attention to the quantity and quality, price or cost, time limit and method of performance, safety precautions and risk warning, after-sales service, civil liability and other matters related to consumers' vital interests, and explain them according to consumers' requirements. Operators shall not make unfair and unreasonable provisions to consumers, such as excluding or restricting consumers' rights, reducing or exempting operators' responsibilities, and aggravating consumers' responsibilities, by means of format clauses, notices, statements, shop notices, etc. , and shall not use format terms and use technical means to force transactions. Format terms, notices, statements, shop notices, etc. If it contains the contents listed in the preceding paragraph, its contents are invalid.
Article 48 A business operator who provides goods or services under any of the following circumstances shall bear civil liability in accordance with the provisions of other relevant laws and regulations, except as otherwise provided in this Law: (1) The goods or services are defective; (two) the goods do not have the performance that the goods should have and are not explained at the time of sale; (three) does not meet the commodity standards indicated on the commodity or its packaging; (four) does not meet the quality conditions indicated by commodity descriptions, physical samples, etc.; (five) the production of goods explicitly eliminated by the state or the sale of invalid or deteriorated goods; (six) the number of goods sold is insufficient; (seven) the service content and fees are in violation of the agreement; (8) Deliberately delaying or unreasonably refusing consumers' requests for repair, rework, replacement, return of goods, replenishment of commodity quantity, refund of payment for goods and service fees or compensation for losses; (nine) other circumstances that harm the rights and interests of consumers as stipulated by laws and regulations. Business operators who fail to fulfill their obligations to protect consumers' safety and cause damage to consumers shall bear tort liability.