1. Overview of quality inspection work
1. 1 Definition of quality inspection and quality management
Quality inspection refers to the activities of checking and verifying whether the quality of products or services meets the relevant provisions on the basis of referring to the quality standards formulated by relevant departments, including but not limited to product quality inspection, air quality inspection, environmental quality inspection and engineering quality inspection.
1.2 problems in quality inspection
The problems existing in quality inspection can be roughly divided into three aspects: technical problems, responsibility problems and management mechanism problems. First of all, on technical issues. Because quality inspection itself has certain professional requirements for technical level, the technical level of quality inspection staff and technical mistakes in the inspection process may cause deviation of quality inspection results. Secondly, in terms of responsibility. Due to the lack of responsibility of the quality inspector, if it is not carefully monitored according to the inspection standards, there is a certain interest relationship with the inspected unit, the quality management department does not really play a supervisory role, and the relevant departments or institutions do not effectively punish the quality problems, resulting in problems in the quality inspection process and results. In addition, the imperfection of quality management mechanism in quality inspection is also one of the important reasons for the problems in quality inspection. On the one hand, the scope of quality management mechanism of quality inspection is too narrow. The quality inspection department should not only carry out routine quality inspection on the products of enterprises that voluntarily apply for quality inspection, but also supervise the quality of products circulating in the market, find out the quality problems of products in time and find out the corresponding solutions. On the other hand, quality inspection management has a strong lag. For example,1October Central News reported 20 15 and 165438. According to the news released by the National Lamps Quality Supervision and Inspection Center, 90% of the eye protection lamps have quality problems. In addition, wire and cable, motors, pumps and other products also have different degrees of quality inspection problems. From the circulation of problem products to the discovery of quality problems, it has gone through a long blank period of quality inspection management. The frequent occurrence of quality problems of these products is closely related to the responsibility of quality inspection and quality management.
2. Quality management countermeasures of quality inspection from the perspective of fairness and credibility
In view of the above-mentioned quality inspection problems, this part will put forward methods or countermeasures to improve the status quo of quality inspection from the perspective of fairness and public trust, and from the aspects of fulfilling quality inspection responsibilities and improving the mechanism of relevant departments.
2. 1 Strengthen the professional training of quality inspectors and improve their professional ability.
The person in charge of quality inspection is the basic link to reduce the occurrence of quality inspection incidents. In the process of selecting and appointing quality inspection units, it is necessary for the units to evaluate the fair understanding and credibility of candidates, and regularly conduct professional practice training for quality inspection staff to ensure or improve the professional level of quality inspection. At the same time, it is also necessary to carry out irregular quality verification on the performance of quality inspectors in order to find and correct the problems existing in quality inspection work in time. Through similar methods, the responsibility of quality inspectors can be enhanced and their professional ability can be improved.
2.2 Strengthen the supervision and management of quality inspection workflow, and improve the quality and level of quality inspection.
The main source of income of quality inspection institutions is entrusted inspection. According to the market rules, improve the service quality of enterprises, do a good job of entrusted inspection to win more customer groups, strive to improve internal work efficiency and management level, improve internal operation system, and establish a good service relationship with the prosecuted. The quality inspection entrusted by an enterprise generally goes through the following processes. After the enterprise completes the production of each batch of products according to the design drawings, it needs the production enterprise to issue or arrange the quality inspection task, and then the Commissioner in charge of quality inspection of the enterprise submits the quality inspection entrustment form to the local authoritative or qualified quality inspection organization or department. After both parties sign the contract, the personnel of the organization or department in charge of quality inspection will carry out specific quality inspection. From the perspective of fairness and credibility, the quality inspection process is an important stage of quality inspection and quality management. (1) During product sample collection. Business receptionists of quality inspection institutions or departments should confirm the inspection methods strictly according to the types and performance of products, accept samples, and put them into storage after passing the inspection; If the sample is damaged, invalid, insufficient in number and does not meet the requirements, the sample will be re-sent. During this period, it is not allowed to send and receive samples falsely due to any objective or subjective factors. If the above links are unfair and trustworthy, resulting in the circulation of unqualified products and adverse events, relevant testing personnel, departments and enterprises should bear corresponding responsibilities. In this regard, quality inspection institutions and relevant departments should accurately define the work scope of quality inspection personnel, formulate internal inspection processes with clear division of labor in combination with national quality inspection standards and norms, and designate personnel responsible for various quality inspection work in order to implement the responsible subjects. (2) In the process of inspection and recording. The quality inspector shall strictly abide by the detailed inspection procedures and record the original inspection data, equipment use records and environmental records. If any data is found abnormal (far below or far above the inspection reference standard), it needs to be re-inspected to ensure the accuracy of the data. It is not interfered by external factors, fully embodies fairness and scientificity, and ensures the accuracy of the test results. Its conclusion plays a vital role in ensuring the interests of society, enterprises and consumers. When issuing the product quality inspection report, there should be authentic, complete, accurate and reliable original data records, and the effective figures involved should be calculated according to the revision method to ensure that the inspection report is scientific, fair, accurate and effective. Use professional technology to process and proofread data, and prepare inspection reports, which can only be approved after being approved; Then submit the inspection report that has passed the comparison to the business department for signature, and issue a quality inspection report to the enterprise. During this period, if the enterprise raises an objection, the sample will be handed over to the quality assurance department for corresponding treatment. If there is no objection, terminate the quality inspection and return the enterprise product samples. The above inspection steps are interlocking and indispensable. Therefore, it is necessary for quality inspection institutions and relevant departments to improve the application mechanism and expert consultation mechanism of quality inspectors. When the professional ability of the quality inspectors in the existing departments of the enterprise can't guarantee the quality inspection, or most of the quality inspectors agree that the products have the same doubts, they can seek the help of experts to find the potential quality inspection problems at the first time and find the corresponding solutions. After the mechanism is perfected, it is necessary to match the fair and public trust education connected with the mechanism, so as to encourage quality inspectors and those responsible for controlling quality inspection to dare to question and ask questions, and avoid the occurrence of undesirable phenomena such as "concealing information" and "reporting false information" caused by "external pressure" (enterprises are not allowed to report the quality inspection status truthfully in order to gain profits and avoid economic losses).
2.3 Improve the judicial organs' awareness of law enforcement justice and credibility, and promote the effective punishment process of quality inspection incidents.
When a quality inspection incident occurs, courts and procuratorates at all levels should adhere to the principle of fairness and credibility in litigation, investigation, trial and judgment, and avoid problems such as "the appeal is not accepted", "the investigation is not strict", "the trial is unfair" and "the judgment is not believed". Secondly, give appropriate praise and rewards to the staff who insist on guiding practical actions with a fair and honest attitude, and strictly educate and punish the staff who fail to perform their duties according to the principle of fairness and honesty. So as to realize the efficiency and effect of quality inspection event handling and promote the process of quality management of quality inspection work.
summary
The author believes that it is reasonable to take justice and public trust as the foothold of quality inspection management. Taking the technical problems and responsibility problems existing in quality inspection as the starting point, it is of great practical significance for quality inspection quality management from the perspective of fairness and public trust.
Author: Li Ling Unit: Fujian Institute of Product Quality Inspection.
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