Please select the nearest return address:

Jiangsu address:

No.667, Ji Hua Road, huaqiao town, Kunshan City, Suzhou City, Jiangsu Province, Ku E-commerce Warehouse Phase III 1

Postal code: 2 15332 consignee: Decathlon e-commerce logistics tel: 4001-105-105 (please fill in: 021-615425 when contacting the door to pick up the goods).

Hebei address:

Decathlon Phase IV E-commerce Warehouse, No.89 Chaobai Street, Yanjiao Development Zone, sanhe city, Hebei

E-mail: 065200 Consignee: Decathlon E-commerce Logistics Tel: 4001-kloc-0/05 (please fill in: 021-61542701for delivery contact).

Guangdong address:

Changping Logistics Park Phase II (Kuwu Logistics), No.3 Dongping Avenue East, the third community of Changping Park, changping town East Industrial Park, Dongguan City, Guangdong Province

Postal code: 523570 consignee: Decathlon E-commerce Logistics Tel: 4001-kloc-0/05 (please fill in: 021-61542701for delivery contact).

Return statement:

If you are not satisfied with the products delivered by us, we will accept returns (except underwear), provided that the product labels are complete, unused, unwashed, undamaged and the accessories are complete.

When returning goods, those who arrive at the delivery warehouse without the consent of customer service will be rejected. It is recommended that Tong Yuan be the first choice.

At present, we have two ways to exchange goods. You can apply for a replacement directly in the background of Tmall, or you can choose the form of return and remake, and we will handle it for you as soon as possible. More details can be found in the shopping list sent with the package.

Goods under the following circumstances are not included in the return rules:

1. Any used or contaminated goods, except those with quality problems.

2. Any goods with quality problems due to abnormal use and storage.

3. Modify and process goods.

4. Accessories, invoices, instructions, tags, product labels and anti-theft labels are missing.

5. If you use the self-contained packaging of the goods directly (please don't send it directly in the packaging of the goods, but add a package outside), if you send it back in the outer packaging of logistics freight, it will be rejected and the return application will not be processed.

6. If the reason and quantity of return are not filled in the list of goods in detail, the goods will be rejected and the application for return will not be processed.

7. Non-Decathlon regular goods, goods without purchase records, and a large number of goods returned maliciously.

8. Underwear products cannot be returned after trial due to hygiene reasons. Please pay attention when buying.

Matters needing attention in handling return application:

1. Please pack the goods, and fill in the member account number, order number, returned goods, quantity and reason on the return form, and send them back together with the goods (please note that if the return order information is not sent back, the warehouse will not be able to identify your package in time after receiving the goods, which will delay the return processing).

2. If we bear the freight, please pay the freight to the courier company first, and the freight will be refunded to you together with the payment.

3. Our refund staff will help you get a refund as soon as possible after the warehouse staff register and receive your returned products and check that they are correct. If we bear the freight, please pay the freight to the courier company first, and the freight will be refunded to you later.

Physical store exchange:

If there is a Decathlon physical store near you, you can go to the physical store and replace it with the shopping list if the product label is complete, unused, unwashed, undamaged and complete with accessories. If you need to return the goods, the store will give you a refund in the form of a Decathlon gift card (the gift card is a Decathlon shopping card, which can be recharged by yourself and is universal in the country).

Need to pay attention to the signing and inspection process. ...

In order to effectively protect your rights and interests, please check the model, quantity and appearance of the goods when you sign for it.

Important note:

1. In order to protect your rights and interests, it is recommended that you try not to entrust others to sign for it; If someone else signs for the goods instead of inspecting them in front of the delivery staff, it is considered that there is no problem with the packaging of the goods you ordered;

2. For instrument products, the acceptance of goods does not include installation and power-on debugging services. If quality problems are found during subsequent installation or power-on debugging, we will handle them for you according to the national three guarantees regulations. Please refer to the return policy for details.

3. Please keep the outer packaging of the goods for at least 15 days, so that you can find any quality problems of the goods and deal with them promptly and effectively;

4. In the process of signing for the goods, if you find anything unusual, please contact Decathlon e-commerce customer relationship center in time.

Sign-in inspection instructions:

1. When receiving the parcel, please check the order number and waybill number of the parcel first, and at the same time, it is best to record the work permit number, name or contact information of the dispatcher.

Before you sign for it, please check the following:

Is it the name of the customer who needs to sign for it himself?

Whether there is obvious extrusion deformation, damage or moisture on the outer packaging.

Whether the sealing tape printed with Decathlon logo on the packaging is intact and whether there are traces of secondary sealing.

If you find anything unusual after the inspection, please point it out to the delivery staff and contact the customer service of Decathlon e-commerce customer relationship center in time, without unpacking. You can refuse the whole package.

3. After you sign for it, please be sure to open the parcel in the presence of the delivery staff, and check the model, quantity and appearance of the goods one by one according to the list of goods; If the model, quantity or appearance of the goods in the package are abnormal (such as out of stock, deformation, damage, leakage, etc.). ), please be sure to ask the delivery staff to sign for confirmation, and immediately contact Decathlon official website customer service for feedback and registration. Our customer service will handle it for you in time according to your actual situation.

Note: For fitness equipment (treadmills, treadmills, elliptical machines, exercise bikes), bicycles and scooters, unpacking inspection is temporarily not supported.

4. If you ask for a return after the delivery personnel leave, such as abnormal packaging or sealing tape, abnormal model, quantity or appearance of the goods, we will not be able to handle it for you because we cannot confirm the responsibility. Please understand.

5. If the delivery personnel of the courier company can't deliver the goods in time or the company doesn't have regulations and other excuses to cooperate with the user to inspect the goods and sign for confirmation, please contact the customer service of Decathlon e-commerce customer relationship center in time to make a complaint, and the customer service will handle it for you as soon as possible; At the same time, in order to protect your rights and interests, it is recommended that you do not open the package.

6. In order to be responsible for customers, please actively cooperate with the delivery personnel for identity verification.

Tips: All the goods you ordered on Decathlon's official shopping website will be packed with boxes (bags) marked with Decathlon and sealing tape.