Manager's annual work summary 1 First, manage the service of the shopping mall.
The social function of shopping mall retail industry is service, and service is the job of shopping mall industry. Therefore, to do a good job in the management of shopping malls, we should first start with service, change the traditional management methods and models, treat customers as friends, effectively solve customers' needs and solve problems in operation.
Second, do a good job of staff.
What is a mall worker? Shopping mall staff refers to providing well-informed news and market information, rather than providing decision-making reference for manufacturers and brands. Therefore, managers of shopping malls should make good use of the information platform and retail terminals of shopping malls, analyze sales data and market demand by using modern management means and information technology, and strive to be good staff of brand owners and production enterprises. Shopping mall managers should also rely on relevant professional knowledge such as goods and services to help customers or guide sales and service personnel to choose goods and services for customers. At the same time, the store manager should also be a good staff and coach of grassroots sales and service personnel and guide them to do a good job in sales and service.
Third, build a win-win platform.
Business management mode will change with the development of retail service industry, and its ownership and management rights should be multi-level, which can not only strengthen the harmonious interaction between shopping malls and consumers, but also strengthen the win-win relationship between shopping malls and brands. Therefore, in order to do a good job in mall management, it is necessary to solve and build a win-win platform for consumers and brands to ensure a win-win situation for both parties.
Fourth, personnel management.
Formulate a standardized personnel management system and implement it to the letter, including attendance, succession and scheduling system, unified performance appraisal management, unified salary and welfare management and unified post promotion management. Strengthen the cultivation of talents, who are the basis of enterprise sales. Conduct induction training, on-the-job training and commodity knowledge training for new and old employees, so that new employees can quickly enter the working state, and old employees can become more professional and professional, and have certain development space to become experts in the department.
Verb (abbreviation of verb) commodity management
The premise of commodity display is neatness. First of all, we should leave a bright and clean impression on the customers who enter the cabinet, ensure the cleanliness of the goods and the fullness of the shelves, and classify the goods and divide the areas. For those special goods and movable goods with large inventory, they should be displayed in large quantities and marked with obvious price tags and promotional signs, so that customers can see the value of the goods at first sight, feel that they are worth more than their money and increase their desire to buy. Secondly, it is necessary to increase the intensity of broadcasting, so that customers have a desire to buy and finally achieve sales.
Six, sales management
The ultimate goal of the store is to have a good sales performance. From personnel management to commodity management, it is ultimately to prepare for sales. According to local customs and important festivals, special promotion activities will be held in the central hall to better promote sales. Looking back on my work in the past year, I still have many shortcomings. First of all, due to lack of work experience, the working method is somewhat simple; Secondly, the level of business theory and organizational management ability need to be further improved. These shortcomings need to be improved and overcome in the future work.
In the next step, I will learn from other colleagues' work and management experience with an open mind, learn from good working methods and constantly improve my management level. Make your comprehensive quality have a new improvement. It is necessary to further strengthen professionalism, enhance sense of responsibility, strengthen execution, and improve the level of work completion. For the company's work in the new year to a new level, to a higher level to contribute their meager strength. Thank you!
Manager's Annual Work Summary 2 I. Overview:
20xx 10 joined the quality minister, and x months passed quickly. The work of these X months is very substantial, with both pay and gain, as well as difficulties and bumps. Looking forward to 20xx, I am still full of confidence in myself, passion for my work and hope for the company.
Second, 20xx personal work summary:
1, the introduction and collision of different ideas
I have been engaged in quality management for many years. I always believe that quality is guided by the "quality concept". What kind of quality concept, what kind of action. If the concept is wrong, then all our efforts will be "in vain". In the past few months, I have paid great attention to introducing good quality concepts and have been trying to change our quality department employees, managers of other departments and production line employees. People's ideas are hard to change, sometimes it takes a long process, even a very fierce collision, but as long as I think it is right, I will try my best to move in this direction. "Quality comes from the process, not from the test", which seems simple, seems to be said by everyone, but it is not easy to really understand and guide our work. When production is reworked, we often hear such a sentence: "We can't guarantee to do it well, so we set up a whole machine inspector, and the whole machine inspector will ban it for us!" Or "the quality department didn't do well in the exam" If these words are understood by the ministers of biotechnology and production, the quality will really be "tested". /kloc-after the "machine inspector" was assigned to the production department in October, it is expected that the quality will be improved through the detected sound, and the improvement of production quality will begin to develop in the right direction. The inspector of the quality department can also put down the responsibility of supervising, verifying and checking whether each working procedure and finished product in the production process meet the inspection standards. It will take a long time to achieve "quality is produced rather than tested".
2. The dispute between "quality supervision" and "source management"
When there are quality problems, it is often heard that "the supervision of the quality department is not in place", and only the responsibility of the quality department is investigated, while the manufacturer is "at large". The further development of this argument is that everyone should find someone to supervise every step of everything. There is even an extreme saying: "If I am a thief and you are a policeman, it is your policeman's problem if you can't catch me". This is contrary to the correct concept of quality. Do a good job of self-inspection, mutual inspection and special inspection independently, manage the source and process, gradually improve the pass rate of inspection once, reduce the probability of repair, and achieve a win-win situation of quality and efficiency. At present, this understanding has made some progress, but it needs to be adhered to, because people's thinking is very stubborn. It is worth celebrating that the company's top management also attaches great importance to product quality. In the new salary scheme, product quality is linked to salary, and product quality will definitely improve in the future.
3, the definition of quality responsibility
If there is a quality problem, do you want to distinguish the responsibilities? Of course, there is a division of responsibilities. Only when the responsibilities are clearly defined can there be motivation for improvement. It is worth mentioning that our production, quality and biotechnology basically have no great differences of opinion on the responsibility of solving quality problems. Sometimes, although we have some objections to the responsibility decomposition assessment, we finally reach an understanding in the spirit of solving problems and continuous improvement. Here, I would like to thank the leaders of all departments for their support, cooperation and understanding, and also thank the senior leaders of the company for their guidance and support.
4. Introduce different working methods:
The reorganization of the organizational structure of the quality department has clarified the responsibilities of each post, and the division of labor is more in line with the development of the company's existing scale, and it is more efficient and effective to deal with problems. The reasonable division of labor of the external inspection team will enable each inspector to compete fairly and justly, so that the inspectors with strong ability can better reflect their own values and motivate the inspectors with weak ability to make progress. When the incoming materials are unqualified, MRB review can solve the urgent needs of production more reasonably and provide reasonable solutions to quality problems. In the aspect of inspection, a two-level audit system is implemented, from the original inspector's self-inspection and inspection to the real-time audit of the workshop management responsible person, so as to reduce the abnormal occurrence caused by human error and even unnecessary rework and repair. Hold weekly and monthly quality meetings, report abnormal quality problems, responsibility assessment, corrective and preventive measures in the form of statistical data and charts, and urge all departments to complete various quality improvement measures on time and in quality.
Keith.
5. Adjustment of salary scheme
In September, the Quality Department launched the Quality Excellence Award, which stimulated the initiative, enthusiasm and sense of responsibility of the external inspectors and inspectors of the Quality Department, thus reducing the occurrence of anomalies and rework and effectively improving the first-time qualification rate of product quality. With the support and assistance of the company's senior leaders, the salary scheme of the quality department has been changed from the original fixed monthly salary to the assessment and scoring system, which has changed the traditional salary scheme. The statistical data and charts of abnormal occurrence and rework batches in June 5438+ 10 fully show the effectiveness and necessity of implementing the assessment and scoring system. Inspectors are more active and responsible. Mentality determines behavior, and the change of mentality changes behavior. On this basis, the quality department will unite as one, give full play to the team's ability, carry out various positive quality activities, strive to do their own work and improve product quality and stability.
6. Morning meeting and training
The quality department insists on the daily morning meeting, and conveys the problems in the production process to every inspector through the morning meeting, and conveys the engineering and technical changes of the technical department to every inspector in time, and takes corresponding effective corrective and preventive measures to control the problems before they occur, or have corresponding solutions. At the same time, it will timely convey the company's principles and policies and future development plans, so that all personnel can understand the company's development direction and show the future. In terms of training, in addition to the morning meeting training, training to improve skills will be arranged. Foreign inspection will arrange four training courses every month, and inspection will also arrange regular training every month, with training hours of not less than 3 hours. After training, inspectors have improved their sense of responsibility and skills, which has played a certain role in product quality control.
7. Lack of personal expertise:
When I entered the company, I was born with "congenital deficiency". All the electric tools I used to engage in were DC or electric circular saws, planers, belt sanders and so on. But I haven't been engaged in electric pickaxe and I don't know the production technology of electric pickaxe. These are all challenges to myself, and these shortcomings still have a negative impact on my work. However, during these five months of work, in addition to the strong support and active cooperation of all colleagues in the Quality Department, there are also the support and cooperation of leaders of various departments, especially the opportunities and platforms given to me by senior leaders of the company, so that I can work and study with peace of mind in this state, which has been improved to a certain extent. Here, I would like to express my deep gratitude to my colleagues in the quality department, colleagues in other departments and senior leaders of the company. I believe that in the future, I will, as always, study hard, actively communicate and coordinate with all departments and develop together with the company.
Time flies, 20xx years have passed unconsciously. Looking back on the deep or shallow footprints I have traveled, I have gained something, but I have left too many regrets. The main job of residential property is to provide various daily services for residents. Through the joint efforts of previous leaders and all the staff in the community, all the work in the community has basically taken shape. However, in order to meet the challenge brought by the next property fee, we must do all the work in the community on the original basis and make all the preparations in advance. With the spring breeze of welcoming the evaluation and promoting the construction of the college, on the basis of extensively soliciting opinions from all sides, I first formulated a series of management systems, such as Post Specification for Community Workers, Measures for the Administration of Community Public Security, Procedures for Community Emergency Response, Civilized Terms for Public Security Duty, Detailed Rules for the Administration of Community Canteen and Measures for the Administration of Community Supplies, and made use of publicity columns to publicize the evaluation in the community and promote it. The second is to pay close attention to detail management:
First, organize office staff and security guards to comprehensively clean up and rectify some problems left over from the early stage of the community.
1, all the construction waste left by the community has been cleaned up;
2. Climbing plants and drainage ditches on the fence at the junction with the substation have been thoroughly cleaned up, and other sanitary dead corners have also been thoroughly cleaned up to ensure that there are no dead corners and blind spots in the community;
3. All street lamps shall be cleaned to completely remove the pollutants inside and outside the lampshade;
4. All fire fighting, water supply valves and fitness equipment are protected by refueling to avoid unsafe factors caused by rust and corrosion;
5. Reinforce benches in all stadiums and playgrounds and repaint them to ensure that residents have a comfortable and safe leisure place.
Secondly, because there are open fences around the community, it has caused great difficulties to the security work of the community, so I have always focused on the security work of the community.
First of all, by improving various rules and regulations, the gfd of security, patrol on duty, handover ceremony, civilized language, and the cleanliness and hygiene of dormitories have been specified in detail, and the office staff will supervise the implementation. Secondly, in view of the importance of night shift, the security captain is specially arranged to lead the team, and I also participate in night patrol from time to time; Third, under the care of the leaders of the center, he invested more than 8,000 yuan during the summer vacation, installed barbed wire in some dead corners of the community and added security equipment. At the same time, 8 spotlights were installed, which solved the safety hidden trouble caused by insufficient lighting of dead corners of residential walls. On the basis of constantly improving internal management, I also pay attention to increasing communication and coordination with police stations, communities and surrounding units, combining internal and external, and strive to create a safe and comfortable living environment for community residents.
Third, improve hydropower management.
Try our best to meet the needs of residents, meet the needs of water and electricity, solve small problems in time, and strive to complete big problems within 12 hours. For problems that cannot be solved, report them in time or ask relevant departments to help solve them. At the same time, strengthen the repair and maintenance of street lamps, and make corresponding adjustments to the number of street lamps and lighting time according to climate change, which not only ensures sufficient lighting in the community, but also saves electricity to the maximum extent.
Four, in the daily management and maintenance of residential greening at the same time, organize greening personnel to actively carry out seedling and replanting work.
Strengthen pruning, weeding and pest control, take anti-freezing measures in advance to ensure the normal growth of flowers and trees in the community and the coordination and unity of greening landscape; At the same time, supervise the greening personnel to water the green belts around the East Gate and South Gate with secondary water to save water resources to the maximum extent. At the end of the year, the office staff and greening team were organized to fertilize the roots of shrubs in the community with fertilizer from septic tanks, which not only cleaned the septic tanks, but also provided sufficient nutrients for the growth of shrubs.
Looking at my work this year, I can only use the word "shame" to describe it. Because I have been engaged in specific work before, lack of management experience and my own ability, all the work in the community is not ideal, which not only fails to live up to the expectations of the center leaders, but also regrets the strong support of community employees and people who care about helping me. But it was also in this year that I learned a lot of knowledge and met different people and things, which not only broadened my horizons, but also learned a lot of knowledge that books could not learn. I said to myself in my heart, "believe in yourself, you are the best!" " "To the leaders and colleagues of the center, I want to say that I will prove myself with my own performance in 20xx!
The manager's annual work summary is 4 xx years, which is a year of rapid development of e-commerce market in China. The data shows that in the first three quarters alone, the overall transaction scale of e-commerce in China has reached 5 trillion, and it is expected that the transaction scale will reach 7 trillion in the whole year. Xx was also the year when the e-commerce market in China began to transform, in which the b2c field developed most rapidly, and the scale effect of giants such as JD.COM, Ke Fan, Dangdang and Zhuo Yue was more obvious, while the survival of small and medium-sized e-commerce enterprises was more difficult. The group buying market entered the cold winter from the "Hundred Regiments War", and a large number of closures and layoffs. However, behind the excitement of e-commerce in China, it is the appearance of high investment and low profit caused by fierce price competition of e-commerce enterprises. The e-commerce market in xx years has seen the following situations:
1, traditional enterprises have set foot in e-commerce.
Traditional enterprises such as Suning and Gome have increased their expansion in the field of e-commerce. It must be said that the current "hot" e-commerce market situation is unexpected by most traditional enterprises. Although I missed a good opportunity to dominate the e-commerce market, it is no problem to share a piece of the future e-commerce market with my strong strength. In the next xx years, the expansion trend of traditional enterprises in the field of e-commerce will certainly be more obvious.
2. Business expansion of e-commerce enterprises
In the past xx years, e-commerce giants such as JD.COM, Ke Fan and Zhuoyue have all turned to diversified business strategies. JD.COM, which started with electronic products, has expanded its business scope from electronic products to books, clothing, shoes, luggage and other channels, and its products in various fields are becoming more and more abundant. Amazon has also shifted from simple book sales to trying to sell various products. Vanke Eslite, which is famous for its clothing category, has also begun to expand its sales to more categories of goods. Dangdang is self-evident. Not only that, major e-commerce giants are striving to expand their business coverage.
3. The price war continues to heat up.
"Cheap is the last word", and the current e-commerce market is confirming the correctness of this sentence. Whether it is b2c, b2b or c2c, whether it is vertical e-commerce or integrated platform, the price advantage is the biggest advantage that determines its survival at present. The price war in the field of e-commerce in xx is fierce and abnormal, but even in xx, this trend is inevitable.
4. SMEs and individuals are more difficult to operate.
With the price increase announced by Taobao Mall, the market competition is fierce, and the operating cost of the e-commerce market is increasing, making it more difficult for small and medium-sized enterprises and individuals to move forward. The successful financing of major e-commerce giants has further enhanced their own strength and market competitiveness. The increasingly crazy price war makes it difficult for small and medium-sized e-commerce enterprises and individual enterprises with tight funds to participate in the competition, and the situation is getting worse and worse.
Judging from the development trend of China's e-commerce, e-commerce enterprises in xx years must first do a good job in the quality of products and services, and poor logistics has become a major difficulty. The huge problems caused by poor logistics have been fully reflected in previous trading activities. Enterprises that have solved the logistics problems will surely have greater advantages in the future competition. In the future, the e-commerce industry will also develop in the direction of specialization and segmentation. More professional enterprises can improve their service ability and quality according to their own industry types and reduce transaction costs, so they can get better profits and bring considerable returns to consumers. For example, the professional operation of wheat bags for the luggage industry has achieved great success. For another example, Jupinshi Mall, located in the home furnishing industry, provides fashionable and creative professional home furnishing services for the home furnishing field, and its leading industry standardization and advancement will surely win great influence in the future e-commerce field. The emergence of wheat bags and poly products shows that the e-commerce market in China has begun to develop in a rational and standardized direction.
I believe that the e-commerce market in China will develop in a more standardized and benign direction in the future.