Question 2: What is a member consultant? What is a service position? Is the person who knows the members best in high-end clubs. At present, more than 50% of the turnover of health clubs comes from the sales of member consultants. Member consultation includes attracting new members, wooing members' relations, and needing people with cheerful personality and open mind to be member consultants. The most important thing is to leave a deep impression. A good member consultant will always pay attention to the implementation of the member's fitness plan and call to remind the member in time when he is lazy. If time permits, they will go into battle in person and encourage with the members. Speaking of this, some people will ask: how much money can you earn in a month by working like this? Most of the members' consultants in fitness clubs are based on basic salary plus commission, which is directly linked to sales performance. There are two kinds of member consultants in large fitness clubs: one is specialized in running outfield. That is, door-to-door sales, and the second category is infield running, that is, waiting for visitors to come to the door. Generally speaking, there are more men in the outfield, and they are hard-working. They have to face the wind and rain, the sun and rain, and the cold eyes and rejection of others, but the commission is generally 8%- 10%. However, the infield is much easier. Generally, women wait for guests to come to the door-pick up customers, but the commission is higher. However, the small club doesn't have that many staff. 5.6 Membership consultants are generally divided into two groups. Group AB rotates infield and infield every week. The company sets a goal for each group. Those who complete the goal have an excess bonus, and those who fail to complete can only get 80% of the goal. No matter which commission method, the basic salary of membership consultants is very low. Coupled with the weakness of the fitness industry and the competition of consultants, this group of men and women sharpened their heads and racked their brains. Place an order. Place an order. Re-order! So there was collusion between the membership consultant and the black coach, and cronyism appeared. For example, after a customer looks around the house, the member consultant advises him to buy an expensive 3-year card with high commission, but the customer only wants to apply for a 1 year card. At this time, the coach who played Tuo enthusiastically came out and gave him a free sub-health test. After the test, the customer's physical condition was all normal, but in order to get the 3-year card, he deliberately said that it exceeded the standard and failed to meet the standard, and the health saidno. Finally, the last one responded with sales skills and the other one with professional knowledge, and finally succeeded in making this list! Of course, the member consultant also gives the coach a certain labor fee from her commission, which will improve the company's performance and enhance the teamwork ability. What a kill two birds with one stone! ! !
Question 3: What does a member consultant do? Introducing the position of member consultant in yoga studios and fitness clubs is forced by the demand of market competition. Membership consultants are widely used in the sales of health clubs; Comparatively speaking, it is rarely used in yoga studios and health clubs. Many operators think that membership-based consultants have little effect and will increase personnel costs. Actually not, no matter you are an old shop; Or a newly opened store, member consultant is an indispensable position. To a certain extent, the member consultant is the driving force in the sales process, and he plays an important role before, during and after sales.
Sales is the first step of store operation, and member consultants are very important for the development of new resource customers, which creates the first customer base of the store. Although there are many kinds of new customers, inviting promoters is the most direct and simple method.
Member consultants should be listed as one of the four types of staff in yoga studio/body club, generally 2 to 4 people. For store operation, promotion work is the guarantee of daily sales work, and it is also an important link.
Why do you want to enable the position of "Member Consultant"?
1 For the newly opened stores, it should be said that at present, the investors' capital of many yoga studios is not sufficient, so the pre-sale before opening and the withdrawal of funds for a period of time after opening are very critical tasks. Because of the different roles and division of labor of operators, the promotion work should be handed over to member consultants, and at this stage, member consultants only act as promoters.
2 Yoga gyms/fitness clubs that have been in business for more than 2 years naturally have fewer new customers; There are more and more customers who have experienced yoga or disagree with yoga, and various promotion methods are widely known. Then at this stage, the role of member consultants will be more obvious: making new promotion plans, maintaining customer relationships and preventing the loss of old customers. At this stage, many operators will think that it is enough to have a yoga instructor to maintain and update the customer relationship, and the member consultant is a simple promoter, but it is not.
3. There is negative publicity and influence caused by service problems in the industry; We should pay enough attention to this problem and never do anything that will damage the image of the industry. This requires our operators and member consultants to promote our yoga culture, body aesthetics and our own shop culture with a higher attitude.
At present, yoga studio/fitness club is different from other service industries, which can be reflected from the meaning of member consultant (promoter). Yoga/fitness service is different from beauty service, hairdressing, catering and hotels, and it is a basic and popular service consumption. The yoga studio/body building service is more with the color of management culture, so it will be more difficult and fragile to operate. It also reflects the necessity and importance of quality service.
Question 4: What do you mean by member consultant? Membership consultant is a profession in fitness or some graded service centers, similar to the salesman we know. Its work includes developing new customers, maintaining old customers and improving the company's service quality.
Question 5: What does a fitness consultant for freshmen mean?
Question 6: What does the member consultant of fitness center mean? What is the responsibility and management system of the sales department?
I. Work content
1. Arrange the guests to visit the club facilities and introduce the courses, and complete the membership procedures.
(When visiting, you need to cooperate with customer service to register at the front desk, and guide members to choose appropriate exercises and cards according to their characteristics and needs. )
2. Member consultants must be familiar with the facilities of the club during their work, including the internal environment, the number and brand of equipment, the types of sports provided, the professional expertise of coaches, the price of cards, the operation and development of the club.
3. Learn to respect coaches and colleagues at work and develop good mentality and habits. When members hire personal trainers, help members contact and recommend personal trainers.
4. Keep in touch with people who want to join the club, follow up the service and telephone call back according to the guest's record information, further introduce warmly and comprehensively, improve the enthusiasm of the guests to join the club, and understand the real purpose of the guests' fitness.
5. Earnestly count the information of members, and call the members who join the club regularly and continuously to ask about the training experience, sports effect, opinions and requirements. Through thoughtful and enthusiastic service, the purpose of renewing membership cards and introducing members is finally achieved, and the satisfaction of members is maximized, and detailed records are made for review and summary.
6. Expand the market, make good plans, and promote enterprises and institutions to join clubs to participate in fitness through field surprise publicity.
7, through the implementation of various marketing programs, improve the visibility of the club. So as to open up more marketing channels and markets.
Second, the instrument should be clean and tidy.
Work clothes must be worn during working hours, clothes must be kept clean and tidy, and mental outlook must be maintained. Male employees should have German hair, and long hair is not allowed. Female employees should have their hair tied up, not long hair.
Third, the polite language of salespeople.
Put an end to the loud noise of department staff in offices and public places (for example, the telephone business of sales staff should not be affected in the office), put an end to swearing and pay attention to their own image; When you meet members in the meeting place, you must use polite language. When you meet members in the aisle, you must be polite to them first.
Four, the sales staff must have certain fitness knowledge and understand the use of various fitness equipment exercise methods.
5. Sales personnel shall not enter or leave other departments or chat with their employees for no reason.
Intransitive verb infield visitors and reception
1. All visitors are received by infield member consultants.
2. The member consultant should cooperate with the front desk to guide visitors to register during the visit.
3. When receiving infield visitors, the member consultant shall not walk around the front desk at will, which shall not affect the members' entry and exit, and shall not make noise at the front desk to ensure the normal work of the front desk.
Seven, do card system
1. All types of cards must be signed by the manager before they become effective.
2. Do not sell discounts, low prices or gifts without signing the application for permission, and abide by the activities and card system formulated by the company.
3. The member consultant has the responsibility to explain the relevant rules and regulations of the club to the new members and establish a good and friendly relationship with the members.
4. It is strictly prohibited to rob, fight for, string or spell orders.
5. Cross-list, responsible for members according to the priority of service follow-up.
Eight, health maintenance
Offices and public places should be clean and tidy.
Nine, outdoor community, market, office exhibition planning.
Disciplinary behavior of membership consultants and its punishment measures
1. Do things unrelated to work during working hours, such as playing chess, playing cards, watching TV, sleeping, playing online games and playing ball. The first time 10 yuan/the second time 20 yuan.
2. Failure to observe the dress code of the club, such as not wearing work cards and slippers during working hours. The first verbal warning/the second 20 yuan.
3. Failing to sign in to and from work, being late, leaving early, skipping classes and getting off work. The first time 10 yuan/the second time 20/ the third time 50 yuan.
4. Show false certificates to the club or guests, and report the false situation. The first 50 yuan/the second dismissal.
5. It is forbidden to rob, fight, string, spell. Those who have the above situation will be punished and confiscated.
6. If you overcharge or undercharge guests for personal purposes, or sell discounts/low prices/gifts without the approval of the manager, you need to fill in the corresponding balance and give a warning.
7. Disclosing company information, fighting in the clubhouse, causing heavy losses to the company due to personal reasons, and giving corresponding punishment and dismissal.
Encouragement and reward
Refer to the current "salary" ... >>
Question 7: The main work of member consultants is about the management and service of members. For example, a member consultant of a club such as a health club or a book club. Member consultants are the marketing staff of the company, and also bear the responsibility of communication between the company and members. Many members only think of the member consultant when they buy or renew their cards. You can also find your own member consultant if you have something. If members spend most of their energy on developing new members and forget their responsibilities to old members, it is actually dereliction of duty. Endurance companies should pay attention to this. The communication between members should be strengthened. You will learn: how to persuade different types of customers to reach a deal, how to quickly enhance customers' desire to buy, how to deal with customers' objections, how to deal with customers' complaints, and how to enhance team action, cohesion and execution. How to have super communication skills, how to have super persuasive words, and how to have word-of-mouth closing skills. Course time: 9: 00 am-65438+02: 00 pm:13: 00-16: 00, whether you are a lion or an antelope, you must run. Whether you are the president or an employee, you should study. Enterprise training will cost money, and no training will cost more.
Question 8: What does the member consultant do for reception and introduction? It is not easy to attract guests to join the club and apply for a card. It's hard to get commission for some fun little tasks.
Question 9: What does membership mean? Member consultants are the staff who manage and serve members.
For example: member consultants of clubs such as fitness clubs or reading clubs.
You don't need any special conditions to do this work.
Question 10: What does the member consultant often say in the gym *** r mbr mean? What can I do if I jump every five minutes? Since it is a sales industry, it is actually the most important thing to exercise yourself. As long as you are interested and willing to challenge, it doesn't matter where you do it. The initial stage of the sales industry is actually very hard, and you need to invest a lot of time and energy yourself. Only when you have worked hard and succeeded can you find your real goal.