The purpose of China Consumers Association is to supervise goods and services, protect consumers' legitimate rights and interests, guide consumers to spend reasonably and scientifically, and promote the healthy development of socialist market economy.

The purpose of China Consumers Association is to exercise social supervision over goods and services, protect consumers' legitimate rights and interests, guide consumers to spend rationally and scientifically, and promote the healthy development of socialist market economy.

So you can go directly to the Consumers Association to complain and get compensation.

So you can get compensation directly.