1, the parties may complain to the local market supervision department;

2. Consumers can report to the local media and ask the media to report mediation and refund;

3. If the above methods can't be solved, consumers can collect relevant evidence in time, bring a lawsuit directly to the people's court, demand the termination of the contract, and have the right to ask the merchants to refund the remaining unconsumed amount.

The behavior of the gym may be suspected of fraud, and the specific penalties for fraud are as follows:

1. Whoever commits this crime shall be sentenced to fixed-term imprisonment of not more than three years, criminal detention or public surveillance, and shall also or only be fined;

2. If the amount is huge or there are other serious circumstances, he shall be sentenced to fixed-term imprisonment of not less than three years but not more than ten years and shall also be fined;

3. If the amount is especially huge or there are other especially serious circumstances, he shall be sentenced to fixed-term imprisonment of not less than 10 years or life imprisonment, and shall also be fined or confiscated.

The conditions that constitute the crime of fraud are as follows:

1, for the purpose of illegal possession;

2. Fabricating facts or concealing the truth to defraud public or private property in a large amount;

3. The object of the crime of fraud is not to defraud other illegal interests. Its goal should also exclude loans from financial institutions.

To sum up, consumers who run gyms can complain to the local market supervision department, or they can report to the local media and ask the media to report the mediation and refund. The behavior of the general gym may be suspected of fraud. Whoever commits this crime shall be sentenced to fixed-term imprisonment of not more than three years, criminal detention or public surveillance and may also be fined.

Legal basis:

Article 32 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests

Duties of statutory law enforcement departments The administrative departments for industry and commerce of the people's governments at all levels and other relevant administrative departments shall, within the scope of their respective duties and in accordance with the provisions of laws and regulations, take measures to protect the legitimate rights and interests of consumers.

The relevant administrative departments shall listen to the opinions of consumers, consumer associations and other organizations on the trading behavior of operators and the quality of goods and services, and promptly investigate and deal with them.